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Customer Service Pharmacy

Mumbai, Maharashtra, India
May 13, 2019

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Chetan Bhati

Email id :

Mobile: 077********


Licensed pharmacist in Pennsylvania with PharmD degree and Four years of experience providing top-notch pharmacy services in a retail setting. Outstanding interpersonal skills with a track record of establishing positive relationships with customers, pharmaceutical representatives/manufacturers, medical professionals, healthcare organizations and insurance providers. Respected leader, able to train and manage diverse teams to deliver peak performance. Dedicated to providing quality patient care and fast and accurate medication dispensing.


Highly self-motivated, confident and professional individual

Good team player who possesses excellent problem solving skills and an attention to detail

Excellent listening, communication and interpersonal skills, both written and verbal

Willingness and curiosity to learn about new medicines and treatments

Desire and enthusiasm to assist the public with their healthcare needs

Ability to act on own initiative and make quick, effective decisions when necessary

Highly innovative, flexible and resourceful individual with a solid background in science

Excellent laboratory skills, techniques and knowledge

Excellent research methods gained through project based learning

Technical Qualification:







Diploma in Pharmacy

Mumbai University



Mumbai University



Completed curriculum delivered in classroom, online and lab settings covering topics including

Medical & Pharmaceutical Terminology

Pharmacology of Medications

Retail Pharmacy Procedures

Medicare & Medicaid Reimbursements

Pharmaceutical Calculations

FDA Drug Safety Guidelines

Pharmacy Practice Ethics

Prescription Filling

Medication Compounding

Basic Anatomy

Patient Care & Interaction

Medication Inventory Management

Academic Qualification:








Mumbai University





Mumbai University



Career History

Gayatri Medicals, Mumbai

2011-for 3 Months (Training)

I completed 90 days' student placement (at separate intervals of 30 days each) in these pharmacy. I worked in all sections of the shop, shadowed the pharmacist and completed an assessed workbook as evidence of my learning. My responsibilities included pricing new stock, serving patients/customers and giving relevant health advice, placing orders over the phone/internet, sorting and putting away new stock deliveries, collecting prescriptions from nearby surgeries, printing medicine labels and dispensing as required. I was able to develop good listening skills, a polite and professional telephone manner, excellent customer service and organisational skills.

Globals Medicals, Mumbai


Redesigned workflow for mail-order pharmacy operations to reverse prior history of lost prescriptions.

Recognized for ability to manage a high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems.

Improved drug-inventory management system to reduce waste and eliminate back orders.

Cultivated strong network of physicians, resulting in an average of 100 new patient enrollments monthly.

Reduced expenditures by renegotiating prices from pharmaceutical suppliers. Increased discount rate from 10 percent to 16 percent over wholesale price with key supplier.

Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations.

Mother Chemist, Mumbai

2013 To Till Date

As drugstore Owner, offering a full-service retail pharmacy, as well as over-the-counter drugs, beauty products, film-processing services and convenience foods.

Manage ancillary staff in fulfilling more than 1,500 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications.

Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Interact with HMOs and other insurance providers concerning billing/reimbursement issues. Keep abreast of new developments within the pharmaceutical industry.

Provided friendly customer service that helped retain customers despite fierce competition in the industry.

Demonstrated accuracy in cashiering, cash handling and credit-card processing, consistently balancing cash drawer to the penny. Routinely commended for maintaining an orderly and clean store appearance.

Personal Information

Name : Chetan Bhati

Address : 7, Shardha chsl, Parbat Nager, Dahisar East Mumbai-110068, INDIA

Mobile No. : +91-773*******

Date of Birth : 08-09-1990

Marital Status : Single

Passport No. : xxxxxxx

Language Known : English, Hindi, Marathi & Gujrati.

I hereby declare that all above information submitted by me are true and correct to the best of my knowledge and belief.

PLACE :- Mumbai

DATE: - 20-05-2015 SIGNATURE

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