Contact Centre Agent

CURRICULUM VITAE

OF

KEKANA LEBOGANG

PERSONAL DETAILS

Surname : Kekana

First Names : Lebogang

Date of birth : 27 March 1996

Identity Number : 960-***-**** 086

Nationality : South African

Gender : Female

Criminal Record : None

Residential Address : 22 Govan Mbeki Street

Lotus Gardens

0183

Contact Number : 063-***-****

Email Address : ********@*****.***

LANGUAGE PROFICIENCY

Read Speak Write

English Excellent Excellent Excellent

Afrikaans Fair Fair Fair

North Sotho Fair Excellent Fair

PROFESSIONAL OBJECTIVES

Is to hit the internal learning curve of any professional environment. Acquire skills that will benefit me at any point of my career and my daily life. And with excellent skills obtained will give me a good foundation of my career and that will give me a good foundation of my career and that shall result in good growth of it.

EDUCATIONAL QUALIFICATIONS

School Attended : Die Hoerskool Langenhoven

Paul Kruger Street, Pretoria

0002

Highest Grade Passed : Grade 12

Year : 2015

OTHER QUALIFICATIONS

Institution : I College

Highest Grade Passed : NQF L2

Year : 2017

Course : Contact Centre Operations

Company : Numix PTY LTD

Highest Grade Passed : Phase 1

Year : 2018

Course : Debt Counselling

EMPLOYMENT HISTORY

Name of Company : Nosi’s Bags

Position : Sales Lady

Responsibility : Stock taking

Cashier

Admin

Bookkeeping

Address : Karen Park Crossing

Year : March 2011-December 2012 (Part time)

Name of Company : Numix Pty Ltd

Position : Debt Counselling

Responsibility : Outbound calling

Capturing clients information

Scheduling calls for debt counsellors

Setting appointments of contract signing

Verifying if client is over indebted

Finding client’s information on online system

Address : Cnr January Masilela & Lynwood road

Glen Gables Office Park

Year : January 2018- August 2018

Name of Company : Tele-Tech

Position : Contact cetre agent for car track

Responsibilities : Outbound calling

Capturing clients personal details

Scheduling installation appointment

Year : November 2019-Present

REFERENCES

Contact Person : Ms De La Port

Relationship : Principal (Die Hoeskool Langenhoven) Contact Number : 012-***-****

Contact Person : Mrs. Amolo

Relationship : Director (Nosi’s Bags)

Email : **********@*****.***

Contact Number : 062-****-***

Contact Person : Samuel Moyo

Relationship : Program Manager (Pretoria Campus)

Email : ***************@********.**.**

Contact Person : Maritsa

Relationship : Team Leader

Email : ***@*****.**.**

Contact Person : Tracy

Relationship : Team Leader

Contact Number : 012-***-****

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