Customer Service Manager
Resume:
Joseph T. Turner
Ridgeland, MS 39157
***************@*****.***
OBJECTIVE
To gain a challenging position with a growth-oriented organization with potential for increased responsibility and reward.
EXPERIENCE
2012-2019
Inventor/Analyst and Production Scheduler, Kasia North America, Inc. – Madison, MS
Developed and maintained production schedules for high volume manufacturing company, using Infor XA (MAPICS) and work center load analysis to create even volume of work.
Demonstrated ability to quickly address issues via countermeasures and troubleshooting, with a focus on root cause analysis and continuous improvement planning.
Worked to resolve discrepancies between the amount of inventory and the amount of revenue quickly and accurately.
1994-2012
Production Control and Stockroom Supervisor, Diversified Technology, Inc. – Ridgeland, MS
Responsible for materials control for production and quality departments.
Inventory control, including management of a multi-million dollar stockroom.
Supervised and trained subordinate personnel.
Interfaced with management and production planning personnel to ensure adherence to production requirements.
1992-1994
Supply Clerk/Inventory Controlman, United States Navy, U.S.S. Moosbrugger – Charleston, SC
Responsible for purchasing vessel supplies and supply control.
Conducted inventory controls throughout all operational levels.
1990-1992
Assistant Manager, Sunglass Company – Ridgeland, MS
Making sure customer service was high priority
Ordering and inventorying merchandise
Training sales associates
EDUCATION
1992-1994
Purchasing and Computer Supply Training, U.S. Navy – Charleston, SC
1989-1991
Associates Degree Business, Hinds Junior College – Raymond, MS
SKILLS
Experienced with Microsoft Windows and ERP systems.
Excellent organizational and communication skills.
Team oriented and highly motivated.
Focus on time-budget management.
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