Durham, North Carolina, *****
Technology expert with diverse background needed for complex IT and Network systems management
Network Management and Military Veteran with a Top - Secret Clearance and 9 years of proven experience in the United States Air Force. Accomplished measurable results while leading teams of 6 technicians in a dynamic, fast - paced environment. Possesses a comprehensive background in Information and Network Systems Management, derived from conducting domestic and global operations. Managed risk upon multiple lines to protect data, assets, and equipment valued in millions of dollars while meeting the expectations of senior leadership. Possesses extensive knowledge in Information Assurance. Recipient of multiple awards for outstanding performance and professionalism. Career supported by an Associate’s in Information Systems and IT professional development, training and certifications.
Training and Development
IT Technician/ Help Desk
Verizon - InSight Global – Raleigh, North Carolina Dec 2017 – Mar 2019
Network Voice Engineer
Managed Verizon SS7 voice networks and links for optimal performance and troubleshot link and customer equipment issues. Used VRepair ticketing to track all fix actions in support of multiple voice technologies.
Tracked and troubleshot hundreds of tickets and network troubles using multiple platforms and database tools used for identifying circuit configurations, equipment layouts, locations and details
Trained and supervised new hires on all monitoring platforms and tools to track daily issues
Used Avaya software daily on Cisco phones – can configure Avaya on single PC workstations
Cree Incorporated – Durham, North Carolina Dec 2016 – Sep 2017
Collected, analyzed and summarized process data for engineering evaluation. Coordinated with manufacturing and process engineering to support 24/7 manufacturing operation. Ensured reactors operated at maximum efficiency.
Supervised the operation and maintenance of 2 reactors; reduced operating downtime by 1%, from 2016 – 2017
Safeguarded all information proprietary to Cree Incorporated
Mako Medical Laboratories – Raleigh, North Carolina Jun 2016 – Oct 2016
Distributed medical samples to multiple facilities throughout North and South Carolina. Coordinated and executed the secure transfer and delivery of sensitive medical samples to MAKO Medical Laboratories’ main facility for processing.
Coordinated the transportation of over 1000 samples; ensuring successful delivery and timely processing
Maintained 100% accountability and security of over 1000 samples and all sensitive accompanying documentation
Cisco - TEK Systems – Raleigh, North Carolina Feb 2014 – May 2016
Maintained Cisco Classified Network Service systems. Managed the performance of the SAN and NAS infrastructure; ensuring functionality of all systems. Identified security issues; performed troubleshooting and resolved complex network outages and technology issues.
Created tracking documents and coordinated support from Tier 3 engineers as needed
Monitored, tested, collected and analyzed system performance and statistical data to improve quality; ensured optimal performance of all network storage environments for multiple client company locations
Verizon Business – Cary, North Carolina Apr 2013 – Oct 2013
Network Operations Engineer
Monitored corporate network and Denial of Service issues. Conducted ticketing, outages and troubleshooting operations for Cisco systems supporting Verizon U.S. LAN/WAN networks.
(Network Operations Engineer, Cont.)
Resolved over 247 trouble-tickets and network issues
Conducted troubleshooting of internet networks using IP routing protocols, to include OSPF, BGP, IGRP, and RIPv2 - customer GIG Ethernet access equipment, LANs/VPNs using Cisco routers, switches and coordinating emergency maintenance with local carriers as needed
U.S. Defense Information Systems Agency (DISA) – Various Locations Dec 1998 – Mar 2013
Senior Network Operations Controller
Managed Classified and Unclassified network security operations for the U.S. Navy’s 5th Fleet Headquarters, in Bahrain. Directed Network Operations personnel; coordinated and supported all Network Operations Controller functions.
Supervised team of 4 Network Operations Controllers; implemented training and development to increase department productivity by 25%.
Directed network management of 36 Promina nodes in theater, monitored 9 ATM switches and 5 ODXC fiber network nodes for DISA Central Command
Ensured team identified and reported denial of service attacks directed against the 5th fleet headquarters in the DISA Central Command; successfully mitigated and defended systems against over 16 attacks
Network Operations Controller
Analyzed, managed, monitored all characteristics of state-of-the-art military Command, Control, Communications, Computers, and Intelligence (C4I) networks. Assisted in implementation of tactical telecommunications solutions for US deployed-forces requirements in Europe and Middle East theaters.
Coordinated DISA operations to interface with multiple U.S. government, military, civilian, and local national organizations; ensuring the success of 61 operations, from 1998 – 2013
Analyzed and evaluated system feasibility, complied recommendations to implement superior systems; increased operational efficiency 36%, from 1992 - 1998
Maintained 98% function of over 50 hub routers and over 250 customer premise routers
Associate of Science in Information Systems American Sentinel College, 2008
Operating Juniper Routers in the Enterprise (OJRE), 2009
Cisco CCNA Boot Camp, 2005 Building Scalable Cisco Networks (BSCI), 2004
Solarwinds Certified (Network Monitoring Tool), 2015
Re-Certified CCNA (Certified Cisco Network Associate), 2014
Implementing Cisco IOS Network Security (IINS v2.0), 2014
Ken Martin Continued:
Security Monitoring with Cisco Security (MARS), 2011
Re-Certified CCNA (Certified Cisco Network Associate), 2011
Internet Technology Infrastructure Library (EXIN ITIL v3 Foundations), 2009
Re-Certified CCNA (Certified Cisco Network Associate), 2008 Cisco Secure Network Devices (SND), 2008
Comp TIA Security+ (Network), 2007 CCNA (Certified Cisco Network Associate), 2005
Network Tools: Tango, Athena/Domino, Easy Internet Protocol, Remote Desktop, IBM Sametime, and HP Service Manager, Solarwinds, Splunk, TCP/IP, Telnet, OSPF, RIP, BGP, SNMP, ICMP, Token ring, Sun terminals, Solaris, Unix, HP Open View, RIMS, NMCS, Netcool, Citrix Client, SafeNet SMCII, NetMS, & Remedy systems.