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Software Sales

Kansas City, Missouri, United States
May 07, 2019

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Timothy A. Oelke

*** *. ******

Kansas City, MO. 64123

H: 816-***-****

Professional Summary:

I have extensive background in IT service with customer in person and over the phone as well as a secondary experience in retail/grocery which gives me exceptional ability to work well with others and be a team player.

I am looking for a position, entry level or other, to grow in the new chapter of my


Core Qualifications:

I am analytical and adept at thinking things through.

I have five years of Help Desk experience.

I have handled 45-50 calls a day in a high paced environment.

I have three years experience of handling 24/7 on-call duty assignments.

I work very well in a team environment.

I am very intelligent, focused and pick things up quickly.

I am a people person and get along very well with others.

I am punctual and take my work seriously with pride.

Experience with Microsoft operating systems and Office


Experience with Active Directory.

Experience with Symantec PcAnyWhere, Bomgar and Remote Desktop as well as Altiris and Ghost imaging software.


March 2018 Charter Communications (Spectrum) Kansas City, MO.

to Help Desk - Video

Current Answer 45-50 inbound calls from Spectrum customers regarding video and cable TV issues and assist them with walk through steps to resolve problems. Escalated to dispatch if issue could not be resolved in-house. Coordinate with supervisors and dispatch as needed. Used Kronos, Icoms

and Dashboard 360 as primary tools.

December 2016 H & R Block Kansas City, MO.

to Help Desk - seasonal

February 2018 Answer 45-50 in-bound calls to assist Tax Pro's on setup issues for tax

offices across country. Document all cases via PeopleSoft and Knova,

Use Bomgar remote software to access each individual user station to

address specific hardware and/or software setup issues.

December 2015 Cosentino's Grocers Kansas City, MO.

to Produce Clerk

May 2016 Assist team in maintaining and stocking coolers and the sales floor.

Assist customers and co-workers as needed in a professional manner.

September 2014 Microtool, Inc. Lenexa, KS.

to Detailer – machined parts

April 2015 Detailed specific machined parts for both private and government

organizations. Assist co-workers as needed in a professional manner.

July 2011 BCD Travel Kansas City, MO.

to Computer Technician

September 2014 Troubleshoot various computer and software related issues for users,

agents and management. Setup new Dell PC's and laptops. Maintain

stockroom and assist co-workers as needed in a professional manner.

Used Altiris 7.1 deployment and imaging software. Experience with

Microsoft Active Directory. Experience with Micorsoft Office 10 with

some Outlook management. Accessed Peoplesoft for call ticket

management. Was on 24hr. on-call for a week, twice a year and used

Remote Desktop and PCAnywhere. Assisted Help Desk with overflow

calls as needed.

June 2010 Self Employed Kansas City, MO.

to Handyman

July 2011 Networked with family and friends to assist them and other customers

with various household & computer repairs, land and grounds keeping needs.

April 2009 Balls Grocers – Hen House Lee's Summit, MO.

to Produce Clerk

May 2010 Maintain coolers and sales floor, receive shipments and inventory

accordingly. Assist customers and co-workers as needed in a

professional manner.

January 1999 USD500 – Kansas City, KS. School district Kansas City, KS.

to Computer Technician

June 2008 Traveled to various schools and assisted teachers and administrators with

various computer and software problems. Assisted co-workers in the setup

and maintenance of computer labs. Setup new Gateway PC's and laptops and used Ghost imaging software. Used TrackIt ticketing software.

Experience with Novell networks and Groupwise email.


June 1990 Electronics Institute Kansas City, MO.

Associates Degree in General Electronics

June 1988 Southwest High School Kansas City, MO.

Diploma in General Studies

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