Customer Service Manager

*.

*.

****Cortland Circle, ***** I C; 214-***-**** I ***************@*****.***

File/records maintenance

Quick leamer

lime management skills

Contract

negotiation/review / drafting

**/**12 to 07/2018

11/2003 to 03/2010

11/1989 to 08/2003

10/1986 to 08/1989

Customer Service Specialist

Cottonwood Rnanciat Ltd - Irving, TX

Taking calls from customers applying for loans from a Cash Store location.

Responsible for providing information and requirements. Answer questions regarding

terms and other information on loans. Provide number to contact their local Cash

Store.

Customer Service Specialist

American Heart Association - Richardson, TX

Taking calls from customers ad trying to provide with good customer service. This

included providing them with information about heart disease and stroke. Give

locations offering CPR training. Processed on-line donations for customers.

Internet Spec. & Lead Reservation Spec.

Budget Rent A Car World-wide Reservation Center - Carrollton, TX

Responsibilities included talking with customers that were experiencing problems with

our website and assisting them. Duties induded resetting passwords, handling

problems with system and recommending changes. Responsible for providing

assistance to reservation agents who had questions and for handling customer

complaints sent to me. Responsible for aU reports of daily reservation statistics.

Assistant Manager

Sam's Club - Dallas, TX

My responsibility included assisting the General Manager with all the everyday duties

for managing a wholesale club. Responsible for hiring, firing and performance ratings

for employees of store. Also worked for about 9 months as tea Personnel specialist for

the store.

High School Diploma

Okemah High School - Okemah, OK, US

2 yrs.

University of Central Oklahoma - Edmond, OK. US

1 yr.: Social Studies

University of Oklahoma - Norman, OK

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