Engineer Customer Care
Resume:
Mr RAMKRISHNA DANGOL
** *** ********** ****, ***** CT179HB
**********.******@***.***
Profile:
A very keen quick learner and self-motivated confident telecommunication engineer experience of satellite, cable and land-line telephone and computer systems and network support.
Key skills:
Installation and maintenance of people counting devices Orbit5, Brickstream
Computer system and network
Cable and Satellite television and broadband
Fibre optic cable installation, splicing and migration.
Employment:
2014-2018 Service Provider Technician, ShopperTrak
Responsibilities include site survey, installation, maintenance and troubleshooting customer counter devices (Orbits, ST600, Brickstream) for branded retailers at business premises in UK and Western Europe.
2012-2013 Site Engineer, Huawei Technology Investment, State of Qatar.
Responsibilities include quality installation and migration of fibre optic system, onsite technical assistance, general health and safety at work for assigned sub contractors.
2006-2011 BSkyB Limited, Sky Engineer, Field Based
Responsibilities includes installation and maintenance of satellite digital television and ADSL broadband in residential area.
2005-2006 Kelly Group, Cable Installer, Field Based
Installation of cable television, cable broadband and land line telephones for NTL cable network in residential area.
2003-2005 Royal Mail (Parcel force), Courier, West London
Parcel delivery to designated residential and industrial area
2001–2003 ITS Limited, Aviation Security Duty Officer, Heathrow Airport.
Supervising up to 50-60 cargo x-ray operators, warehouse and aircraft guarding security officers.
1998-2001 Various temp roles including
BP Petrol Station, Sales Assistant, London.
Handling cash and processing debit and credit cards transactions and
Customer care.
Viglen Computer Company, Quality Controller, London
Ensuring quality and quantity of customers requested orders.
1991–1998 British Arm y, UK
General infantry.
Specializing in satellite telecommunication networking
Providing and maintaining secure communications for British troops based in Bosnia crisis (awarded NATO and UN medals).
Established and maintained HF/VHF/UHF Radios links depending on terrain in UK, Hong Kong, Brunei and Qatar.
Running communication centre as a part of classified message handling within administration and clerical environment (message typing, receiving/transmitting via radio satellite link, working with secure busy facsimile, filling records of all the messages, log books.)
Education/Training:
2017 IPAF (1b, 3a & 3b) – ALS Safety Ltd Bracknell
2012 BPEC Solar PV Installation
City & Guilds 2392 and 2382-12 Domestic Electrical Installer
2009 Cerco Training Limited: -
Cerco Certificate in Systems & Networking (CCSN)
2008 VSAT Technology Level 1, 2 & 3S (Global VSAT Forum)
Advanced/SCPC VSAT Installation and Maintenance
2006 Digital Satellite Installation & Health and Safety at Work
BSkyB Limited
2003 City & Guilds Computer Maintenance & Installation I (Advanced)
London School of Management, Ealing, London
1992 Telecommunication Operator (Telegraphist) II
MOD-UK (Royal Signals)
1991 Trained as an Infantry Soldier
MOD-UK (Brigade of Gurkhas, Hongkong)
Interests:
Home Computing, Travelling, Trekking and Cinema
REFERENCES AVAILABLE ON REQUEST
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