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Customer Service Specialist

Location:
Houston, Texas, United States
Salary:
TBD
Posted:
May 06, 2019

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Resume:

STONEY J. LEBLANC

337-***-**** ac9bbd@r.postjobfree.com www.linkedin.com/in/stoneyjoleblanc PROFESSIONAL SUMMARY & SKILLS

Customer Service Manager and Professional with a passion for complete customer satisfaction and a vision for a successful outcome. 6+ years’ experience in team building, project managing/execution and aiding in departmental growth by successfully executing new business ventures. Proven excellence in operational and financial performance, customer service and employee management leading to increasing gross revenue of department from $5 million to $8.5 million in under 4 years. SUCCESSFUL PROJECT PLANNING AND OPERATIONS MANAGEMENT TEAM MANAGEMENT ON LOCATION AND REMOTELY COST REDUCTION CONTROLS

STRATEGIC PLANNING & SOLUTIONS ENGINEERING SKILLS TECHNICAL REPORTING SKILLS TO CLIENT CUSTOMER INTERFACE PROFESSIONAL & DESIGNATED POINT OF CONTACT FOR SERVICES DEVELOPMENT AND EXECUTION OF EMPLOYEE PERFORMANCE PLAN HIGHLY MOTIVATED TO SUCCEED

EXTREMELY DETAIL ORIENTED EASILY ADAPTABLE AND WILLING TO LEARN PROFESSIONAL EXPERIENCE

SIEMENS ENERGY INC.

1) Solutions Engineering Project Manager ƚ Broussard, LA ƚ 2017-October 2018

Supervise and Support daily facility objective list of operations for 18+ technicians

Customer Service Specialist & Technical Representative for Project Meeting with various customers

Implementation and Execution of project data packs as an added improvement to customer service

Custom Engineered new project ventures which generated three record setting revenue months of more than $1 million dollars each

o Achieved within first year in the position and successfully executed up to 5 major projects simultaneously

Delivery of Custom-Engineered Services by managing project & process improvements for major Oil & Gas companies, including Chevron, Shell Offshore, BP, Anadarko, Hess, SBM, W&T, Baker and numerous others

Creating and Aided in Implementing performance evaluations for employees to ensure highest customer satisfaction was being performed by field personnel

Provided Remote Field Support to personnel as well as clients no matter the need 24/7

Exceeded Customer and Industry Specifications as well as Industry compliance requirements

Develop and Present Customer Reports for: Post Project Data, Lessons Learned, Root Cause Analysis and Case Studies

Single Point of Contact & Customer liaison for all phases of project including: planning, execution and close-out

Inter-departmental Coordination of Sales, Procurement & Execution teams to ensure successful project outcomes

Successfully limiting controllable costs for projects while continually maintaining high customer service by ensuring that project planning is in exact accordance with proposal given to customer

Interpret and delegate customer requests and change orders

Methodical and strategical selection of employees for various projects and relief scheduling o Became very skilled in getting to know various employee strengths, weaknesses and overall demeanor. Knowing how to pair up various skill sets and personalities was essential. This was crucial for efficiency and work production on land, but even more so when having to manage crews remotely on projects alone since they were face-to face with customer in the field.

Continuously create and implement process improvements to drive higher customer satisfaction and as a result increase overall business in the future

2) Operations & Maintenance Manager ƚ Broussard, LA ƚ 2016 - 2017

Managed maintenance & project specific needs for 18+ technicians and their equipment daily as the main contact for technical support of automation equipment

Successfully commissioned the first ever Pressurized Gas Flotation Unit offshore which is still in use by Shell Offshore today. Ensured that Environmental Compliance for Gulf of Mexico was met and documented and reduced client disposal fees by 50%

Managed maintenance schedule for equipment being provided on well flowback projects for new well completions, acid flowbacks, scale squeezes, produced water filtration and reverse osmosis

Coordinated personnel and equipment needs per client requests

Planned and supervised large-scale offshore service projects for Chevron, Shell, BP and many other oilfield companies

Initiated various process improvements and facilities enhancements to help boost productivity

Aided in managing and maintaining QAQC process, compliance needs, and equipment updates as dictated by industry standards

Ensured total customer satisfaction by providing any requested resources during project duration.

Executed projects at the highest possible standard while achieving targeted gross margins or better and limiting controllable costs

3) Field Services Supervisor ƚ Broussard, LA ƚ 2011 - 2012 & 2014 – 2016

Managed 4-6-man crews on offshore Deepwater production assets in Gulf of Mexico

Supported projects and customer by troubleshooting needs of filtration spread while maintaining good face to face communication and interactions with customer

Maintained Gas Flotation Units and adjusted pneumatic automation of unit. Ensured Environmental Compliance for Gulf of Mexico was met and maintained

Coordinated data collection for IR, pH, Temp, Salinity and Static Sheen

Aided in planning of large deep-water projects and providing services for water filtration on well flowback for new well completions, acid flowbacks, scale squeezes, produced water filtration and reverse osmosis READY FIT MEALS

1) Food Sales Representative (Part-time in College) ƚ Lafayette, LA ƚ 2013-2014

Customer service representative, Food Sales & Cashier FRANKS INTERNATIONAL

1) Inventory Technician (Part-time in College) ƚ Lafayette, LA ƚ 2013

Inventory Management, Shelf stocking and facility maintenance EDUCATION & TRAINING BACKGROUND

EQUIPMENT & TECHNOLOGY

GFU-P (Pressurized Gas Flotation Unit), DGF Pumps (Dissolved Gas Flotation), Excel (Process Improvement Documents, Daily Morning Safety Meetings, Technician Evaluations, Project Planning Handovers, Rig-Down Checklists, Safety System Checklists), Introduction to RTMS Rental Tool Managing Software (Equipment Tracking & Maintenance, Utilization, Depreciation, Revenue Generated, Maintenance Costs)

INDUSTRY & SAFETY CREDENTIALS

TWIC, T-2 Production Safety Systems, H2S Safety and Fit Testing, Water Survival (HUET), Forklift Operator, Fall Protection, Fire Safety, Rigging, CPR, AED, First Aid-Adult, PLW Certified, BP License to go Offshore BACHELOR OF SCIENCE (B.S.) DEGREE; 2010

University of Louisiana at Lafayette

City: Lafayette, LA

Major: Biology

Honors: 3.6 GPA



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