Salesforce Specialist

CLYDE MARK

West Orange, NJ • 973-***-**** • *****.****.**@*****.***

Certified SalesForce Administrator & Consultant

****-******* ********* **** ** & NY

Software Consultant

Facilitated Rollout of Trism 4.5 Software and HID Debit Card Printers Train Bankers on card production & accounting in Trism Daily travel to Investors branches in NJ & NY

2013-18 Navatar Group (SalesForce Reseller) Manhattan, NY SalesForce Product Specialist

Advise Private Equity Real Estate and Hedge Fund clients Analysis of client’s processes, translating them onto the SF platform Design Complex Reports and Dashboards

Successfully implemented over 1000 end users globally Collaborate with development team on product enhancements Demo new Products & Features (SF Lightning)

2010-13 TimeWatch Morristown, NJ

Software Trainer-Consultant

Advise and train clients on proprietary ERP software Technical Authoring for new version releases and reference guides Responsible for problem analysis and resolution of client issues Create curriculum for training and content for knowledge base 2006-10 Higher Gear Group NY & NJ

Software Trainer-Consultant

Interpret Data to implement ideas to increase sales revenue Daily travel to clients in local metropolitan area and internationally Train users with varying levels of computer knowledge and skill-sets 2003-06 ComputerShare Edison, New Jersey

Stock Option Specialist

Research & resolve trade disputes

Mentor co-workers while providing training

Regular contributions toward improvement of company's performance Diagnose and solve technical problems

2000-03 Datek Online Financial Services Jersey City, New Jersey Surveillance Analyst

Detect and prevent fraudulent activity

Produce reports using Access and Excel

Execute trades for clients & educate them on products and services 1998-2000 New Horizons Computer Training Iselin, New Jersey Computer Instructor

Trained students on Microsoft Word, Excel and Project in classroom setting Trained executives of Fortune 500 companies in NY & NJ in Corporate Offices Conducted Microsoft Office Classes for beginners, intermediate and Expert level Responsible for transport and setup of laptops for training EDUCATION

Certified Administrator Salesforce.Com

2016

Technical Support Certification The Chubb Institute 1997 Jersey City, NJ

References

Provided via Allison & Taylor - http://www.allisontaylor.com

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