Customer Service Personal Assistant
Resume:
Nadiyah D. Evans
Richmond, CA 94806
************@*****.***
Objective
To obtain a position, which will allow me to both further utilize my skills and acquire new abilities.
Abilities
8+ years of customer service. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress, environment. Extremely productive in Microsoft Word and Excel. Self starter with a can do attitude Type 35 wpm
Employment History
April 2018 - Current
Visser Advisors (OnTrac), Fremont, CA
Route Delivery Driver
Sort, scan and load packages to be delivered for the day
Deliver each package safely and correctly
Scan all undeliverable packages EOD and return to warehouse
March 2017 - April 2018
Amazon Flex, Richmond, CA
Driver
Pick up packages at warehouse
Deliver packages to customers
Bring back any packages not deliverable
September 2015 - Current
Murphy Printing, San Francisco, CA
Customer Service Rep
Answer phones
Write up incoming orders
Send out requested quotes
File away job dockets
Send invoices and process payments
April 2015 - September 2015
Instacart, San Francisco, CA
Cashier
Ring out online customer grocery order
Ensure orders are bagged and tagged correctly
Place grocery orders in the staging area for delivery
September 2014 – February 2015
La Capra Coffee, San Francisco, CA
Kitchen Member
Prepare and set up mise and place for service
Prepare items ordered by customers
Wash dishes using three sink system
Restock shelves and freezers using FIFO system
August 2013 – September 2014
Specialty’s Café and Bakery, Oakland, CA
Kitchen Team Member
Set up cold food bar
Prepare salads and sandwiches ordered by customers
Wash dishes using three sink system
Prepare and package catering orders
Cut and weigh deli meats
Feb 2012 – Sept 2012
California Department of Transportation, Oakland, CA
Toll Collector
Collected patrons toll from cars crossing bridge
Gave directions as needed.
Ensured tolls are logged and clocked in to ensure balanced till.
Oct 2010 - Feb 2012
Copy Central, Berkeley, CA
Production Coordinator
Answered inbound calls in support of customer needs
Fulfilled customers printing and finishing needs
Ensured workflow is maintained at a steady pace
Rung out customers purchases
June 2008 - April 2010
FedEx Kinkos, Fairfield, CA
Center Specialist
Answered inbound calls in support of customer needs.
Fulfilled customers printing and finishing needs
Ensured workflow is maintained at a steady pace
Sold retail items
Took in and prepared customer’s packages to be shipped out.
Fulfilled end of day balances, and made bank deposits
Faxed and emailed invoice to businesses to receive payment
Sept 2007 - March 2008
Gate Gourmet, Oakland, CA
Warehouse Coordinator
Answered inbound calls in support of customer needs
Took in back orders for incoming trains
Loaded and unloaded food carts for each outgoing trains
Delivered phone order to trains
Inventory and stock rotation.
Feb 2007-July 2007
HMS Host, Oakland, CA
Food Court Attendant
Prepared and set out food items to be sold
Answered customers questions regarding food items
Rung out customer’s purchases
Inventory and stock rotation.
Nov 2005-Nov 2006
ERS, Oakland, CA
Personal Assistant
Answered phones, scheduled appointments
Maintained client’s files
Ran Errands
Made copies, sent faxes
Education
Oakland Technical High School
Diploma, 2003
Summary
I am a dependable well rounded person that always try to exceed expectations of me. I have excellent interpersonal skills, phone manner, and office etiquette.
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