Jeremy J. Franzen

Campbel, CA ***** • LinkedIn

ac9b9a@r.postjobfree.com • 408-***-****

Senior Operations Executive

Information Technology (IT) Operations / International & Global Strategies / Process Improvements / Team Building and Leadership / Information Security / Network & Storage Solutions

Visionary hands on leader and technical strategist able to effect change, inspire teams, and deliver optimal results. Over 18+ years of success in enhancing IT operations and driving improvements to storage, information security, product development, datacenter operations, software deployments, and integrations. Enthusiastic leader, adept at building and restructuring teams to achieve goals as well as crafting strategies that maximize resources and generate cost savings. Effective communicator able to build positive relationships with professionals at all levels.

Areas of Expertise:

Product Development/Delivery

International Strategy/Implementation

Market Expansion/Revenue Growth

Business Planning

Partnerships/Relationship Building

Network Technology/Solutions

Datacenter Operations / Cloud Operations

Technical Leadership/Staff Training

Staff Development Programs

Project Management/Resource Management

Professional Experience

United Power – Las Vegas, NV

Sr. Director, Global IT Operations (2018 - Present)

As employee #6 in this role at an emerging BitCoin/Blockchain startup I was selected to implement the international IT/Operations plan to combine multiple small sister companies into a single unified organization around the world with unified login, common tools for monitoring and maintaining live cloud applications.

Selected Contributions:

Lead the Engineering team with oversight on the serverless architecture and CI/CD pipeline

Lead DevOps, IT/Operations and Information security teams internationally

Secure and monitor the environments within the cloud with tools like Splunk, Solarwinds, CloudWatch

Mentor and lead teams through planning and executing, both strategic and tactical

Created and implemented multi-region and multi-VPC Amazon AWS deployments with high availability

Supported RDS, DNS, CDN, SSL, EC2, S3 Storage, Monitoring, SSO leveraging AWS EC2, Route 53,

CloudFront, Lambda, ELB, Certificate Manager, Cognito

Vice President, Technical Operations (2016 - 2018)

Drove strategy and implementation across technical initiatives, projects, and operations. Achieved customer satisfaction and demonstrated a strong focus on capturing most the OTT market as well as supporting direct-to-consumer offerings while implementing framework based on ITILv3. Created and assessed policies and procedures to steer continuous improvements within hybrid cloud model run. Measured Key Performance Indicators (KPI) to ensure products meet and exceed standards.

Selected Contributions:

Achieved 87% revenue growth in one year by conceptualizing and implementing successful strategies.

Increased server and network capacity by 500% while increasing staff by only 6%.

Directed team of 40 individuals, offering guidance and mentorship to deliver global results across the biggest names in broadcast sports including SuperBowl and the Olympics. (cont…)

Implemented over 1000 live linear channels with distributions through Hulu, Fubu, and multiple applications, utilizing Google Cloud Platform and Amazon Web Services where needed.

Spearheaded implementation of massive scale super-dense computing with modeling of COGS to support incremental hardware, network, and staffing while maintaining low costs.

Shutterfly – Redwood City, CA

Senior Director, Internet Operations (2015 - 2016)

Formulated and implemented strategies to solve big data and networking challenges within a multi-thousand Linux server environment with over 400pb of storage to support distributed web-based applications, several brands, and products. Restructured and guided networking team of more than 20 individuals to redefine global network footprint, supporting a 40gb Internet ingress and a 100gb Leaf/Spine/Super Spine with DDOS protection, SIMM, Cisco 9006 GSR routers Cisco 5k, 7k and 9k switching fabric, Citrix, Hyper V and VMWare deployments. Established a culture focused on information security and restructured NOC and datacenter teams to support an international presence. Created incident response and problem management policy for organization based on ITILv3.

Selected Contributions:

Led migration of code to AWS by establishing new goals, managing priorities, and monitoring KPIs for overall strategic roadmap, achieving minimal disruption to operations.

Mentored and trained storage team members to support over 400pb of object storage with a mix of NetApp NAS and SAN filers, Cleversafe software, and object storage of over 28bn images with Seagate Titan JBODs.

Triggered improvements to information security by enabling continuous monitoring of transactions, network flow, and overall security posture of organization.

Secured advanced technology for datacenter uplift by building and strengthening vendor relationships; technologies focused on Multi-hundred Gigabyte networks, SDN, and SD-WAN.

Strevus – San Francisco, CA

Vice President, IT and Operations (2013 - 2015)

Built high-performing international team of seven individuals to steer service delivery, security, development operations, and international IT operations. Designed, deployed, and managed collocation facilities in North America and Europe to service international financial corporations in compliance efforts. Developed policies and procedures on information security, disaster recovery, high availability, business continuity, continuous software deployment, and integration.

Selected Contributions:

Drove cost efficiencies and saved tens of thousands by financing all necessary equipment through various channels.

Achieved ISO compliance with an ITIL foundation by staffing team and revamping policies.

Governed and directed international datacenter deployments supporting multiple product launches.

TiVo – Alviso, CA

Director, Technical Operations (2010 - 2013)

Established team of technology experts and impacted change to business model from B2C to B2B. Created NOC to enable rapid response to faults and failures. Defined Service Level Agreements (SLAs) and established service availability metrics. Attained over $1M in revenue annually, decreased escalations by over 90%, led international datacenter deployments, and continuously achieved customer satisfaction through swift issue resolution.

*Additional experience as Director, Hosted Services IT/Operations at Lyris, Inc. (2007 - 2010); Senior Director, eCommerce Operations at Prosodie Interactive (2005 - 2007);

*United States Marine Reserve (2002 – 2012; 1992 - 2006); United States Marine Active Duty (1992 - 1998)

* Filmed by VMWare and Palo Alto Networks for internal training and delivered keynote speech at the Cisco Live 2016 in Berlin, Germany.

Education and Credentials

ITIL V3 Foundation Certification PeopleCert, Alviso, CA

Oracle Masters/DBA Oracle Education, San Jose, CA

Unix/Solaris Unitek, Freemont, CA

United States Marine Corps Training: Non-Commissioned Officer Program Defense Mapping Communications Electronics Anti-Terrorism Marine Corps Tactical Operations Marine Corps College of Continuing Education

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