Objective

Permanent placement as a systems admin monitoring and regulating access via active directory or other Account security software’s. Helpdesk analyst role with room to grow to senior role.

Skills & Abilities

Computer Repair

Software Programming/Repair

Microsoft Office

VMWare/Computer Virtualization

Windows 7 Support

Server 2012 Support

Active directory

AS/400

Go to assist

HPSM

Jira

Account creation and removal A/D

Linux systems

IOS support

SCCM PC Imaging

Cherwell Ticketing

GPanel Service management

PC Troubleshooting

Small Business Management

Virus Removal

Printer Repair

Remote Assistance For PC

Mobile Device Support

User Support Services

Citrix servers

Pro systems

CCH programs

Tandem

Exchange

Unix systems

Android support

Service Now Ticketing

CRM Account management

Microsoft exchange server management

Experience

Help Desk/Systems Administrator EFS, A Wex Company December 2017-Febuary 2018

Electronic Fund Services, CHANHASSEN MINNESOTA

Work emails sent to the helpdesk, create tickets for all issues worked, escalate issues as needed Apply image to company computers (Microsoft SCCM) Setup new computers and laptops for employees, Setup users on the Cisco phone system Install software on employee computers,Send out company- wide emails to alert users to global issues, Work tickets in Jira created by employees, Use screen connect software to help support users remote or in other offices Troubleshoot/Resolve issues with employee hardware, Unlock users accounts - Active Directory and Applications, Add/Remove new or terminated users from Active Directory and Applications, Answer calls from employees and customers

Service Desk Analyst Clifton Larson Allen JANUARY 2016-November 2017

CLIFTON LARSON ALLEN, MINNEAPOLIS MINNESOTA

Evaluated and prioritized incoming telephone, voice mail, e-mail, and in-person requests from users experiencing problems with hardware, software, networking, VOIP phone systems, mobile devices, remote desktop configurations, and other computer-related issues. Resolved basic hardware and software related problems and referred more complex problems to Senior Service Desk staff. Log detailed activities, track calls/requests utilizing an incident management database, and maintain historical records related to problem documentation and resolution.

CONTRACTOR HORIZONAL INTEGRATION DECEMBER 2015- JANUARY 2016

SOVOS COMPLIANCE, MINNETONKA, MINNESOTA

RESPOND TO PHONE AND E-MAIL SUPPORT INQUIRIES IN ACCORDANCE WITH DEPARTMENTAL POLICIES AND PROCEDURES, TROUBLESHOOT THE CREATION AND MODIFICATION OF CLIENT TAX FORMS, ASSIST CLIENTS WITH DATA FILE IMPORTS AS WELL AS THE CREATION OF CUSTOM REPORTS, ASSIST CLIENTS WITH TAX FORM PRINTING, IRS TRANSMITTALS, AND CORRECTIONS, DOCUMENT ALL CLIENT INTERACTIONS WITHIN A CRM APPLICATION, COMMUNICATE WITH CLIENTS, INTERNAL AND EXTERNAL, USING BOTH WRITTEN AND VERBAL MEANS REGARDING THEIR ISSUES INCLUDING STATUS UPDATES, TRAINING, AND ISSUE RESOLUTION, ESCALATE ISSUES TO HIGHER TIERS OF SUPPORT AND/OR MANAGEMENT ADHERE TO CLIENT CENTRIC POLICIES INCLUDING PHONE AND E-MAIL SCRIPTS TRACK AND MANAGE OPEN TICKETS FROM INITIATION THROUGH RESOLUTION PROVIDE TRAINING AND GUIDANCE TO CLIENTS AS WELL AS INTERNAL STAFF AS IT RELATES TO OUR PRODUCTS AND SERVICES

CONTRACTOR TEKSYSTEMS JANUARY 2015-DECEMBER 2015

Regis Corporation, Edina, Minnesota

IT Service Analyst- Concierge

Record, track and document calls and requests using service now, documented all troubleshooting steps and actions taking for the course of the call.

Password resets for POS and Regis connect using active directory

Answered and logged 30-60 inbound calls daily and made outbound calls to salons

Used As-400 to accurately determine employee and sales information Determined internet connectivity issues using solar winds Knowledge of reading whiz pay logs Field incoming service requests from internal customers via telephone and web in a courteous manner Applied standard, approved diagnostic utilities to aid troubleshooting Evaluate previous documentation to prevent future issues Experience searching billing information using Asentinal Accurate and timely technology support and problem resolution for Regis employees Troubleshoot and addressed issues with brother printers Wi-Fi connectivity Troubleshoot connections for T1, DSL and 4g/3g sites. Troubleshoot and remotely repaired group policy settings in POS systems

Dell, Minneapolis, MN PC Technician

Installed PC units to AT&T Stores Installed Switch Converters to AT&T Stores

Installed Software to Android devices Installed TV’s via wall mount at AT&T Stores Installed security Software to Android devices

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