Customer Service Food Safety

Fidel Ramirez

https://github.com/Framire ● 630-***-**** ● ************@******.*** ● Chicago, IL

HIGHLIGHTS OF QUALIFICATIONS

3+ years of Java experience

Great ability to work with others, either as a leader or as a teammate

Presented a research project at the Celebration of Scholarship at Lewis University

Background in customer service from work experience SOFTWARE LANGUAGES

Java, 3 years of experience

Python, 1 year of experience

C++, 1 year of experience

EDUCATION

Bachelor of Science in Computer Science Expected: December 2019 Lewis University, Romeoville, IL GPA: 3.0/4.0

PERSONAL PROJECTS

PackRat(Video game, 2018)

Simple video game created using java, built without any engine or game developing tools. OnTime(Scheduling App, In development)

Application to assist management create flexible schedules automatically. Allows for the users to change workers and makes suggestions if alterations are necessary. PRESENTATIONS

Presentations:

Lenz, Ramirez (2018, April). Agent Decision Making Given Imperfect Information in Texas Hold'em. Created a program which create a game between a human player and an AI. The AI would be given the same information the player had and would make a determination of what actions to take based on the confidence the AI had in its own hand compared to what the other player could have. Oral presentation at Lewis University Celebration of Scholarship. WORK EXPERIENCE

Crew Member(July 2018 - January 2019)

Chipotle, Addison, IL, 630-***-****.

Trained on three stations: Grill, Line, Prep-cook

Assisted in training both new, and existing employees, new stations.

Processed around 30 customers an hour while on line, up to 60 on peak hours, as well as completing catering orders for up to 40 people.

Answered questions both about food and our food safety policies to customers. LANGUAGE SKILLS

Fluent in Spanish

Learning Polish

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