Engineer Desktop Support

Kiran Metri

Technical Support Helpdesk IT Support

*****************@*****.***

Mobile:+91-970*******

Address: Borabanda, Hyderabad

Professional Summary:

Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. 4 plus years in the field to repair modify install and advise in the management of software and hardware.

Information Technology Support Intern:

Active directory

Microsoft Office 365 Admin

Win Server 2008/2012

Skype for Business

Microsoft Teams & SharePoint

Blackberry support

Experience with Cisco networking

Bit locker Encryption

Excellent VPN support

Email & chat support

Familiar with Cisco devices

Effective problem solving skill

VMware and Hyper-V

Symantec end point support

Remote desktop support

Remedy tool

Certifications Courses:

Pc hardware and networking

MCSE and Vmware

AWS

Work Experience :

Company: VSoft –Consulting crop private limited.

Role: Helpdesk from July 2018 to April 2019

Providing technical support over the phone to all users.

Handling incoming incidents via the phone / e-mail promptly and effectively.

Diagnosing and resolving a wide range of technical issues over the phone.

Take ownership of a call and seeing it through to closure.

Escalating calls and issues where necessary to senior managers & team leaders.

Investigating and implementing ways of reducing calls to the Help Desk.

Ensuring that all call details are captured and entered in the logging software.

Answering & responding to all calls & requests within agreed time scales.

Provide troubleshooting and configuration support for client desktop and networking environment

Proficiency with Microsoft Windows, Virtual Private Network, Office 365.

Company: Broadridge Financial Solutions private limited

Payroll Company: Value point systems Pvt ltd

Role: System Engineer –Helpdesk from Nov 2016 to May 2018

Installation of win 7/8/10, win server 2008/2012.

Active directory support and administering user mode activities.

Managing user creations/deletions/permissions in active directory & exchange.

Creating active directory and exchange server users and deploying policies.

Delivered exceptional 24x7 support for end user across global.

Supporting through Cisco jabber, WebEx, SCCM and RDP tools.

Creating and managing network drives and home drives and permissions

Creating email ids and distribution list and managing terminations.

Provide support to India us, uk, Australia,/japan and Tokyo users.

Managing helpdesk tickets and assigning through BMC remedy tool.

Excellent in VPN Customers support and managing services.

Installing new laptops, desktops, mac books and blackberry mobile phones.

Proficient in windows based application and installations and troubleshooting issues.

Managing group policies & security groups &other activities in windows.

Manage Windows patches and security updates and Symantec antivirus updates.

Installing VPN services and Cisco phones, Cisco devices and Wi-Fi Connectivity’s.

Managing local printers and network printers and Wi-Fi Devices.

Managing helpdesk tickets and assigning and documentation.

Analyze the hardware and software requirements of users.

Professional Experience:

Company: VSoft –Consulting crop private limited- from July 2018 to April 2019.

Role: Technical Support

Company: Broadridge Financial Solutions private limited- Nov 2016 to May 2018.

Role: System Expert –Helpdesk

Company: Vertex customer management India private limited- Aug 2015 to Nov 2016.

Role: Analyst Desktop Support

Academic Qualification:

B.TECH : Electronics and communication engineer

T.K.R College of engineering & technology

DIPLOMA : Electronics and communication engineer

T.R.R College of technology

SSC : Wesley boys high school

Competence:

Positive attitude towards work and learning

Work-oriented and result-focused

Flexible to work & good grasping ability

Good listening and grasping

Lead & work as a team in an organized way

Personal Details:

Name : Kiran Metri

Father name : Manick (late)

Gender : Male

Marital status : Un-married

DOB : 07/2/1989

Languages : English, Hindi, Telugu.

Nationality : Indian

Declaration:

I do hereby declare that above mentioned information is true to best of my knowledge and belief.

(Kiran Metri)

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