Desktop Support Software

Objective

To obtain a challenging position in the Information Technology or Engineering industry where I will be able to expand my knowledge and gain experience while utilizing my problem solving, skills in mechanics and systems design with 21 century computing services. Constantly re-educating myself my taking up new certifications such as Amazon AWS, CompTIA A+ and CCNA.

Education

University of Kansas Lawrence, KS

Bachelors of Science in Mathematics Graduation date: May, 2020

Texas Tech University Lubbock, TX

Bachelors of Science in Mechanical Engineering Transferred Credits

Minneapolis Community and Technical College Minneapolis, MN

Associates in Computer Support and Network Administrator Transferred Credits

Work Experience

Barrister Global Services Network Various US Cities

Field Solution Services / Field Nation

IT Infrastructure Field Support Apr. 2013 – Present

Troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Provide Desktop Support, Service and repair managed or unmanaged switches and various networking devices with my 6 years freelancing experience with CATX cabling and Fiber Optics installs and removals.

Kaiser Communications Merriam, KS

Technology Implementation Lead Jan 2018 – May 2018

Analyze and determine appropriate layout and location for network equipment’s in a data room with data Center environment standards, power redundancy and basic network troubleshooting.

Administer the daily operations to networked Printers and PC and Servers via pinging and Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP

Royal Bank of Canada- Wealth Management Minneapolis, MN

Network Administrative Position Contract Apr. 2012 - Aug. 2013

Support, maintain, and evaluate the entire RBC printers and their condition through networking and relay the gathered information to HP Printer support and Laser Network for warranty claims and services.

Performed projects outside my job position, e.g. Trained new Interns on how to utilize the RBC-WM database.

Provided support to my team on various issues like, diagnosing computer hardware and software issues and monitoring ink level, paper level and inventory for the whole RBC-WM in the U.S.

ADDITIONAL SKILLS

Team player, creative thinker and self-starter with an affinity for working with people.

Ability to design and analyze 3D objects with Autodesk software’s and print out designs.

Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere.

Strong technical skills; Linux, Microsoft Office, PuTTY, TeamViewer, SQL, MathWorks, Cherwell ITSM

Associations and Certifications

American Society of Mechanical Engineers, Member

AWS Certified Cloud Practitioner (Pending)

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