Curtis O. Smalls II (Tony) **** Metropolitan Center Drive Springfield, Virginia 22150 Phone: 703-***-**** ac9arh@r.postjobfree.com Objective: A Position as a Management Consultant and/or Senior Management HIGHLIGHTS OF QUALIFICATIONS -Thirty five years’ experience in sales, marketing-(call center)-and creative initiatives. - Highly competitive, thrive in challenging situations with strong leadership qualities. - Creative and resourceful in generating new ideas and problem solving. - Extremely competent at multi-tasking as well as marketing analyses. - Able to implement successful management agendas to achieve positive results. - Experienced Manager, able to generate enthusiasm in others. - Specializes in hiring and training supervisors for development of a dynamic staff. - Successful in training new staff and engendering a positive environment. - Has extensive computer skills for working remotely. - Has been very successful in last 10 years managing employees via telecommuting. - Highly trained in customer service skills; most notably account retention. - Successfully managed a staff of over 1100 employees within multiple divisions. PROFESSIONAL EXPERIENCE - Regional Executive and Manager of a Call Center and Marketing Department: recognized for achieving 40% increase in sales within 30 days, created new revenue on accounts by implementing a management strategy to increase market share of target demographic. Our department received recognition for outstanding sales performance and high customer - satisfaction. - Successful Executive Manager, renown for open communications and experience in hiring, training, motivating, and managing a staff between 500-800 local sales and call center- personnel in addition to 200-400 regional personnel. - Experienced in the composition of promotional scripts, marketing plans, direct mail and internet sales that has produced positive recognition and escalated sales: In other words, advertising in conjunction with call center and marketing department generated increased revenues. - Highly competent in the utilization of database management software programs such as Constant Contact and automated dialing systems, effectively developing successful strategies for the promotion of multiplicity of products. - Recognized for the successful development of sales strategies including the composition of highly effective advertising language for scripts, Internet marketing campaigns, and various fund raising and medical programs. - Managed all supervisors and virtual reps in AT&T chat room and processed orders for upgrades of specialty products. (Contracted Temporary Position.) EMPLOYMENT HISTORY 01/13-03/19 Vice President of Sales & Marketing for District Relocators. 04/11-11/12 Vice President of Sales & Marketing for A.M.D. Marketing Direct. 06/02-03/11 Vice President of Sales & Marketing for The Credit People Company. 11/98-04/02 Vice President of Sales & Marketing for O.H.I.-(Sears Home Central.) 08/94-10/98 Regional Telecenter Sales Director for Waste Management, Inc. 06/92-07/94 Call Center Director for National Institutes of Health – (N.I.H.) 08/90-06/92 Call Center Manager for Woodbourne Estates. 09/87-07/90 Telemarketing Manager for Continental Telemarketing 10/83-09/87 Telemarketing Manager for Aluminum Industries RELEVANT EDUCATION & COMPUTER EXPERIENCE B.A., Communications & Minor in Business Marketing-George Mason University 1989 1990 Graduate School – Georgetown University ( School of Business) – Sales & Marketing Call Center- (Telemarketing)- Management & Administration – Windows – (Latest Versions) Windows Office Suite- Sales Logix- Telemagic –Davoxx- MS DOC- Linux Applications - i Cloud Software – Constant Contact – Mobile Marketing Program Design