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Senior Software Test Engineer with 14 years Experience and BA skills

Bukit Merah, 159049, Singapore
May 04, 2019

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Lamina, Ritzie Edson V., CSTE

Block *** Bishan Street 12 #09-514 SINGAPORE 570135




To obtain a senior position where I can maximize my multilayer of test management skills, quality assurance/testing and test automation skills, program support and development, training/mentoring, customer service and a successful track record in the field of IT/Software Test (SQA)


Mr. Ritzie Edson V Lamina is an I.T. Specialist with strong Testing and Test Management skills for 14 years.

He has extensive experience in the Support and Maintenance, Test Management and Actual Testing of various applications throughout the Software Development Life Cycle (SDLC) including Mainframe systems, Oracle and web-based projects such as Magento Online Store, e-Commerce systems, Portal Systems, Video and Security Systems, Branch Teller Systems, Teller Automations, SalesForce and Customer Management Systems, Cloud Storage and Warehousing, Retail Banking Systems, IVR, Magento Online Store and e-Commerce/B2C Sites, Oracle EBS, Oracle Forms, Oracle Clarify SMARTS Module, Oracle Financials, RSS, RMS, RDM and RF Gun. In his recent projects, Mr. Lamina was able to lead and coordinate the implementation and management applications of these technologies on a national and global scale. He has worked extensively with various regional managers, consultants, and developers during system implementation and maintenance. He has also made significant contributions in testing these tools and applications for these projects ensuring all defects are captured, would meet client requirements and exceed client expectations.

Mr. Lamina also has programming exposure in various development tools such as Java, C++, Oracle, PL/SQL, HTML and UNIX. In addition to this, he has intermediate expertise of testing tools and platforms such as HP LoadRunneR and VuGEN, IBM Rational Functional Tester, CQTM, HP SaaS/ Quality Center / Test Director, IQ/OQ Testing, QuickTest Pro (Test Automation) and Manual Testing. Most of the applications that he had been working on were Customer Front End Systems, Interactive Voice Relay Systems, Consumer Banking Systems, retail/store solutions, automation projects, and in-house corporate systems. He is also familiar with open source solutions such as Linux and can readily use these tools to create the most reliable and cost-effective solutions.

Experiences or Skills in the following:

Intermediate Expertise in the following Testing Platforms:

Manual Testing Tools (IBM Rational Functional Tester, HP Quality Center or Test Director, MS Office)

Automated Testing Tools (LoadRunner/VuGen, WinRunner, Rational Functional Tester, QTP)

Installation and Operational Qualification of IT Infrastructure (Backup and Archive, Network Installation)

Software Development Life Cycles and models (Production Support and Testing)

Test Management, Planning, Execution, Defect Management, Reporting and Coordination for Application Enhancements and New Technologies using JIRA, TFS, HP QC/ALM and other testing tools

Basic PC Troubleshooting including PC Hardware and Software Installation

Microsoft Office Package (MS Excel, MS Word, PowerPoint, Visio)

Cellular and Wireless Telecommunications and Technologies

HTML and web designing (Sharepoint, HTML Coding, Flash, MS Frontpage)

Pneumatics Design and Control (Mechatronics and Security Automation)

Computer Aided Design

Programming Languages: C++, Oracle, PL/SQL, HTML/Java, UNIX, VB Macros, Mainframe (Navigation)

Operating Systems: Windows 98, XPSP2 and higher, Windows Server 2000, Ubuntu,

Major strengths include strong coordination and test management skills with field exposure, strong leadership, excellent communication and presentation skills, competent, team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including reporting, team building, events organizing, hiring, scheduling, training, and other administrative tasks. In addition, he has thorough knowledge of current IT practices and processes with a clear vision to accomplish the company goals. He is also a Computer and Internet literate. Can work competitively and gracefully under pressure with minimum supervision, willing to learn new principles and eager to acquire new experiences and willing to be trained


Robert Bosch Security Solutions PTE. LTD. (February 2019 - Current)

Roles/ Responsibilities:

Senior QA Test Engineer

***Please see Professional Accomplishments below for description and additional Roles

Projects Handled and Technology:

Video Management Systems, Security Systems

Location: Jalan Pemimpin, Singapore

Cochlear Limited, SDN BHD (September 2013 – February 2019)

Roles/ Responsibilities:

Senior QA Test Engineer, Performance Test Engineer, Project Coordinator

***Please see Professional Accomplishments below for description and additional Roles

Projects Handled and Technology:

CRM and SalesForce Solutions, Online Store and iSTORE, Oracle EBS, Kronos Cloud, Amazon Web Services, Cochlear Academy à Magento, eCommerce, Oracle, Java, XML

Location: The Vertical Square, Bangsar South, Kuala Lumpur, Malaysia

United Overseas Bank (2011–2013)

Roles/ Responsibilities:

Senior QA Test Engineer, Deployment Lead

***Please see Professional Accomplishments below for description and additional Roles

Projects Handled and Technology:

iBRANCH, Branch Teller Systems, Automated Teller Units (TAU), CRM and ATM Solutions à Java, XML

Location: UOB Tower Annex, Alexandra Road, Singapore

SCOPE International (M), SDN BHD (2010 - 2012)

Roles/ Responsibilities:

Senior QA Test Engineer, Project Coordinator, QA Test Automation

***Please see Professional Accomplishments below for description and additional Roles

Projects Handled and Technology:

Customer Enhancement and Management Systems (CEMS) à Java, Mainframe, IVR

Core Banking Implementation à Java J2EE, IVR

CCMS CUP Cards, Credit Card Activation à Mainframe, IVR

Phone Banking à IVR, Mainframe

Location: Section 14, Petaling Jaya, Selangor

IBM Solutions Delivery, Inc. (2009 - 2010)

Roles/ Responsibilities:

Senior QA Test Engineer, Project Coordinator, IT Specialist/Consultant, Business Analayst

***Please see Professional Accomplishments below for description and additional Roles

Projects Handled and Technology:

Customer Management Systems and Contact Center Applications à IVR

Location: Makati City, Pilippines

Accenture, Inc. (2006 - 2009)

Roles/ Responsibilities:

Senior QA Test Engineer, BCP Coordinator, QA Test Automation, IT Specialist/Consultant, CSTE, Production Support, Developer, Team Lead for People Engagement, Community Writer/Columnist

***Please see Professional Accomplishments below for description and additional Roles

Projects Handled and Technology:

Retail Management Systems and Store Solutions à Oracle DB, Oracle Forms, PL/SQL, Java

Depot and Store Solutions à ClearBasic, Oracle DB, Oracle Forms, PL/SQL, Java

Retail Distribution Systems and Logistics à Oracle DB, Oracle Forms, PL/SQL, Java, RF Guns

Location: Makati City, Pilippines

Kingdom Builders, Inc. (2005-2006)

Roles/ Responsibilities:

Functional Support/UAT

***Please see Professional Accomplishments below for description and additional Roles

Projects Handled and Technology:

Interactive TV and HDTV à Electronics and Wireless Technologies, Embedded Software, Assembly Language

Location: 16F Tycoon Center San Miguel Avenue, Pearl Drive, Ortigas CBD, Pasig City


Senior QA Test Engineer

Provide inputs and estimates for Test Planning

Communicate with different teams in different platforms for requirements and clarifications

Created and executed Test Plans thoroughly.

Created and Submitted Test Scripts ahead of or on time.

Implemented Review Points completely and update point sheet properly.

Ensured defects are captured, reported and monitor its resolution

Ensured high quality end products for client use

Coordinate, monitor, and report the work for a 1 - 5 person test team

Deployment Lead

Provide coordination with the analysis, acquisition, implementation and installation of new hardware and software.

Responsible for ensuring that hardware and software systems are fully deployed, implemented and functioning.

Responsible for the planning of the roll-out process and sequence of new systems and platforms including all IT-related systems, communication systems and, in some cases, IT-driven security systems.

Prepare engineering plans, instructions, mapped IT system diagrams and installation technical design packages.

Work with all IT-related professionals and manage the deployment process.

Participate in the going-live phase of the project.

Communicate with all departments as to the progress of the project.

Provide support or manage a support team for deployment and initial production issues

Ensure that the architecture and infrastructure on which the application will be deployed are robust and stable through series of Tests in SIT, UAT and ORT

Project Coordinator

Helped teams across the project for all types of Communication efforts and mediums related to the Project

Provide Project Estimates

Defect Management

Ensures that all teams are following the Run Plan and Test Plan

Ensures that all gaps, requirements and issues are addressed effectively across all teams or to required resources

QA Test Automation

Develop automation test plans, test scripts and test reports according to business, functional and user requirements.

Participate in reviews of application designs, functional requirements and specifications.

Perform application automation feasibility analysis.

Design and build modular, reusable test automation scripts for long-term use.

Adhere to automation processes and coding standards.

Perform analysis on defects discovered through automation to determine the cause and legitimacy of reported issues: script versus application defects.

Collaborate effectively with QA, Business, and Development partners.

Coordinate, monitor, and report the work for a 1 - 3 person automation team

Business Analyst

Designs new IT solutions to improve business efficiency and productivity.

Working closely with the client, analysts examine existing business models and flows of data, discuss their findings with the client, and design an appropriate improved IT solution.

Produce outline designs and costings of new IT systems, specifying the operations the system will perform, and the way data will be viewed by the user, present their design to the client and, once it is approved, work closely with the client team to implement the solution.

Addressed all Client issues (Medium, High and Critical levels) for applications.

Worked with the developing team, clients and counterparts across the globe to ensure technical compatibility and user satisfaction;

Oversee the implementation of a new system

Monitored the Database performance (Locking, Slow Performance).

Participated in the job monitoring and verification

Certified Software Testing Engineer (CSTE)

Aligned project standards to current testing standards

Subject Matter Expert for Testing Standards and Processes

Production Support and Off Site Support (On Call)

Addressed all Client issues (Medium, High and Critical levels) for applications. Hence, business continuity is ensured

Worked with clients and counterparts across the globe for investigation of errors and bugs

Monitored critical jobs during support window

Monitored the Database performance (Locking, Slow Performance).

Participated in the job monitoring and verification.

Application Developer

Raised issues encountered during build or fix to Team Lead immediately.

Provided Break fixes, code changes and Root Cause Analysis

Performance Test Developer

Design, build, maintain a performance testing environment using HP Loadrunner

On board new customers to the Performance Testing Service

Review of Performance Testing requirement

Analysis of application usage profiles and volumetrics

Creation, execution and troubleshooting of Performance Test scripts using HP LoadRunner

Analyse test results then create, review and present Performance Test reports

Help identify and manage the risks and issues

Work with manual testers and BA's to ensure upstream test planning is optimized for the efficient delivery of automated testing

Other accomplishments for SDLC Support, Test and Development:

Accepted Daily Hand-off from global counterparts

Completed deliverables within schedule/SLA time

Coordinate with Other Teams for Planning, Work Estimation, to resolve issues

Followed-up on and ensured closure of issues raised

Raised change requests to Leads for Out of Scope issues

Prepared and send daily status report

Followed project standards and procedures

Provided feedback on Project Processes and Standards

Used templates provided by the project

Independently researched issues before asking for assistance

Responsible for ensuring a collaborative environment with other team members to ensure the team’s overall effectiveness

Read emails in a timely manner (Project and Client mail)

Alerted the Team Lead as soon as it is clear that budget for a deliverable will not be met, or when target end date may not be met. Inform Team Lead of planned vacations or trainings ahead of time. If unable to come in work, inform lead at least 4 hours before scheduled shift.

Participated in review activities/conference calls with onshore/offshore team

Created Meeting Minutes of Conference calls with global team

Security/BCP Coordinator

Ensured the safety of Project resources, headcount and application of BCP (Business Continuity Plan)

Ensured security communications are sent to project resources

Provided feedback on how to improve BCP and Security Processes and ensured its implementation

People Engagement Team – Communications Lead

Helped teams across the project for all types of Communication efforts and mediums

Acknowledged successful team efforts and achievements through postcard announcements

SME for Branding Guidelines and Brand Initiatives

Worked closely with Execs and Project resources for engagement efforts

Reviewed and supervised all communications media related to engagement or project-specific efforts

Managed monthly All Hands meeting, Executive meetings and town halls

Community Writer/Columnist and Organizer

Wrote articles for Company Organizations and engagements

Organize Events and Activities for People Engagement


BS Electronics and Communications Engineering – AMA Computer University, QC, Philippines

Certificate in Electronics and Troubleshooting – Xavier Technical Institute, QC, Philippines

Continuous Education and other Trainings – Accenture, Inc., Makati, Philippines


WONG Yin Yin +601********

-Senior Test Lead, SCOPE International (M), SDB BHD

HAN Lee Peng +601********

- Senior Test Manager, SCOPE International (M), SDB BHD

LIM Vivian +601********

- Test Manager, SCOPE International (M), SDB BHD

Defhel C. Subang +601********

- Sr Developer, Takaful Malaysia

Charishma Fernandez +601********

- Test Lead, SCOPE International (M), SDB BHD

Dexter Lee 9615245/+639*********

- Sr. Software Engineer, CapGemini Phils.

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