Customer Service Manager

Location:

Des Moines, IA

Posted:

May 03, 2019

Contact this candidate

Resume:

Amanda Weiss

**** **** **, *** ****** IA 515-***-****

Objective

Individual with strong Customer Service,Collection, and Management background seeking advancement, further knowledge, and higher earning potential.

Skills & Abilities

MANAGEMENT

SALES

COMMUNICATION

LEADERSHIP

CUSTOMER SERVICE

COLLECTIONS

ADDITIONAL INFORMATION

12 EXCELLENT CUSTOMER SERVICE

10 YEARS MANAGEMENT EXPERIENCE

8 YEARS COLLECTIONS EXPERIENCE

8 INBOUND/OUTBOUND CALL CENTER

KNOWLEDGE AND PROFICIENCY OF SEVERAL COMPUTER PROGRAMS Experience

· Manager

· CCIM - Des Moines, IA - May 2014 to Present

· Direct wholesaling company completed my training program within 37 days was and still is the top producer.Achieved and surpassed individual and team goals, won several awards,bonus, and company vacations. I'm the lead trainer which helps with hiring,firing, ongoing training, also help with daily meetings, weekly meeting,and inventory. Also do any and all job duties that are asked of me. This position is strictly on commission.

Manager

· Globe loans - Des Moines, IA - February 2011 to April 2014

· Underwriting loans, gathering, verifying information, hiring and firing, training multiple positions, doing ongoing advertising for employment and new business. Collecting on past due accounts. Managing 3-4 employees. Obtained life and disability license to sell in the state of Ia.

· Customer service, public relations, management skills.

· Head Server:

Sam and Louie's pizza - Urbandale, IA - August 2010 to February 2011

· Face to face customer service, trained new employees in all positions, opening and closing, arranged and scheduled meeting and private parties, set up and assisted in business catering, and won several cash awards for top sales.

Bartender

· Hickman Pub - September 2008 to August 2010

· Face to Face customer service. Opening and closing of the store, doing promoting for the business, and cash handling. Work all shift as main bartender and door, did deposits, inventory, and training new employees.

· Collector 2

· Wells Fargo Bank - May 2009 to August 2011

· • Inbound and outbound calls assisting about 100 customers per day with resolving past due Line of Credit and Installment Loans. Main goal is to prevent Charge off and suggest solutions to help customers to restore their credit and continue building good credit. Assist Management with training and daily production.

· Server/Bartender

· Old Chicago - February 2007 to May 2009

· • Face to face customer service with guest of the restaurant, help train new server, promote products and promotions.

· Recovery Specialist

· The CBE Group - May 2004 to September 2007

· • Inbound/Outbound call handling 200 per day for several clients. Third party collections requiring knowledge and Certification on the FDCPA laws, state and federal laws, and client specifications. Commission based with production, budget, and skip tracing goals. Dialer and Manual dial, call center environment.

· General Manager

· Tavern Restaurants - December 1995 to May 2004

· • All aspects of management. Store maintenance, human resources, payroll, booking, product ordering, public relations with Southside Chamber of Commerce and catering special events around Des Moines. Page 2

Education

Ames High School 1994-1997

DMACC GED 1997

References:

· Benjamin Perrier

· Management Sam and Louie s

· 515-***-****

· Janet Wilson

· Globe Loans Management

· 515-***-****

· Katie Forman

· Co worker CBE