Charles Thomas

*** ******* ****** **.

Murphy, TX 75094

Phone 214-***-****

E-mail ac9aiq@r.postjobfree.com

Objective

Looking to obtain a challenging position that will enhance my career with the opportunity to grow and advance within a company.

Skills and Proficiencies

oActive Directory

oPowerShell

oGroup Policy

oWindows Server Management (2003, 2008 R2, 2012 R2, 2016, 2019)

oNetwork Management

oMDT/WDS

oWorkflow automation

oAntivirus Management

oMobile Device Management

Employment History

Systems Administrator, Billingsley Property Services, January 2019-Present

oProactively manage and maintain server, network, and firewall systems across multiple sites

oPurchased and configured all infrastructure hardware including servers, firewalls, switches, and storage systems

oContinued support for helpdesk technicians on complex technical issues

Jr. Systems Administrator, Billingsley Property Services, January 2018-December 2018

oConducted weekly inspections and maintenance to ensure efficient operation of systems including backups, RAID health, system updates, etc.

oIncreased workflow automation capabilities using AD management software, PowerShell, and API

oEffectively served as higher tier support specialist on complex technical issues

oAssisted with network administration

Technical Specialist, Billingsley Property Services, January 2017-December 2017

oSet up MDT/WDS server configuration and imaged all new computers

oManaged AV software and completed evaluation and rollout of new antivirus software

oConfigured MDM solution and managed over 200 individual devices

oManaged ticket queue and assisted Help Desk when necessary

oLed and designed all audio/video projects including 4 video walls with accompanying audio in various locations

Help Desk Specialist, Billingsley Property Services, April 2015-December 2016

oIdentified, diagnosed, and resolved technical support problems for employees, equipment, systems, and infrastructure

oProvided onsite and remote help desk support to end users at 13 locations in the Dallas area

oDelivered, tagged, set up, and configured end-user PC desktop / laptop hardware, software, and peripherals

Help Desk Analyst, Affirmative Insurance Holdings Inc., November 2014-April 2015

oProvided technical support to internal employees

oAssisted users to ensure the most efficient workflow

oManaged accounts and tools access

oReceived incoming calls via a support queue

oWork closely with other departments to provide rapid resolution

Escalations Specialist/Trainer, Microsoft Online Store Escalations, June 2013-November 2014

oAssisted with customer ordering issues via email and phone

oAnswered agent questions

oComposed detailed training documentation

oTrained newly hired agents, including Tier 3 Sales Escalations training for APGC(Asia)

oProvided refresher training and in depth tools training for existing agents

Audio Engineer, Empire Sound Studio, January 2013-August 2013

oTroubleshot problems with electronics

oMaintained studio

oRecorded and mixed live instruments

oInteracted with band members

Education

May 2012-December 2012, Conservatory of Recording Arts & Sciences, Tempe, Arizona

4.0GPA Graduate

August 2009-May 2011, Richland Collegiate High School, Dallas, Texas

High School Diploma & Associates Degree in Science, Dual Credit

Contact this candidate