Engineer Service
Resume:
Mallika Bhupathiraju
*** * **** ** # **** Chicago IL 60611
***************@*****.***
PROFESSIONAL EXPERIENCE
Tata Consultancy Services, Hyderabad, India
System Engineer Aug 2015- Apr 2018
Interacted with the customer for requirement gathering, understanding requirements and translating them into technology solutions
Communicated with end users and identified their issues to solve technical problems and improvised the applications as per their requirements
Created Service Catalog items, designed workflows and implemented logic for Catalog approval/fulfilment processes of Service Catalog items
Analysed and developed service management processes for Incident, Problem, Change and Knowledge modules
Created and modified workflows and workflow scripts for Incident, Problem and Change management modules
Provided level 1 customer support of tickets assigned to the team
Created different User Interface Policies and User Interface Actions and created customizations using Catalog client scripts, business rules and client scripts
Loaded data from external files using import sets
Configured email in ServiceNow with SMTP for notifications of events
Documented design, process and user manuals for end users
EDUCATION
Jawaharlal Nehru Technological University, Hyderabad, India
Bachelor of Technology in Electronics and Communication Engineering May 2015
CERTIFICATIONS
ServiceNow System Administrator
SKILLS
JavaScript, HTML, CSS, ServiceNow, ITIL, Ajax
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