Steve Landers

**** ** ********** ** · Blue Springs, MO 64015

ac9abj@r.postjobfree.com · 816-***-****

Education

Bachelors of Science in Business/Telecommunications Management

~ DeVry Institute of Technology ~

Professional Experience

Great West Financial/Empower Retirement, Overland Park, KS

Feedback Account Coordinator (09/2016- 01/2019)

oResponsible for setup of feedback files that are transmitted to clients payroll department

Tasked to work with new clients to determine requirements and create file to fit their needs

Consulted with existing clients on revisions to their current setup

Managed both new and existing client projects to completion

oPoint of contact for feedback file validations

Worked late nights to validate files to ensure setup is correct and information is valid

oActed as a training resource for newer employees

Worked remotely with our India team and trained them on setup and validation of feedback files

Sprint, Overland Park, KS

Network Planner/Engineer II /Project Manager (10/2000-09/2010, 02/2013- 10/2014)

oResponsible for the planning and installation of equipment in the Sprint Network

Used forecasting and trending tools to determine where network adds or migrations were required

Obtained approval of funds for network adds and completed Network Planning Letters (NPL) directing the field installation

Recorded needed adds or migrations in FMS and NRM

Managed project to completion

oAuthored plans for Network Vision upgrades in multiple markets

oActed as a lead on the Switch Access Migration Planning (SWAMP) team, a cost savings initiative

Researched billing information in BAM to determine the feasibility of migrating circuits

To Sprint owned dark fiber, which resulted in cost savings

oServed as the Subject Matter Expert for SONET and DWDM platforms

Served as point of contact for Planning and Engineering of SONET and DWDM

Established training program and trained new and lesser experienced employees on SONET and DWDM

oPlatforms : Tellabs 5500 WBDCS, Alcatel IMTN BBDCS, Sycamore BBDCS, Alcatel 1648 SM, Alcatel 1603 SMX, Alcatel 1680 OGM, NEC 2400V, Cisco 15454, Ciena CoreStream, Alcatel 1640, and Cisco 15216

Nokia Siemens Networks/CenturyLink, New Century, KS

Fault Management Technician (05/2011-02/2013)

oResponsible for the day to day operation of CenturyLink's transport network.

oDirected activities and provided technical assistance to field technicians as required.

oInterfaced with management and other departments to resolve discrepancies within the network.

oProvided trouble tracking, notification, escalation, and documentation of network events

oManaged Ciena 4200 DWDM upgrade project to completion

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