Senior IT Specialist
Resume:
Jared Patten
** * ******** **** ***. The Woodlands, TX 77381
**********@*****.***
Perceptive and enthusiastic Sr. IT Analyst with 18 years of experience in designing, enhancing, implementing, and supporting systems to improve productivity and efficiency. Demonstrated abilities in complex problem-solving and project management to exceed employers' expectations.
TECHNICAL SKILLS
TELEPHONY & NETWORKING: Cisco Routers and Switches, TCP/IP, DNS, DHCP, LAN/WAN, Active Directory, VPN, Aruba Central, WLAN internal design/implementation/maintenance, Cisco Call Manager, Jabber, VoIP/PBX, Cisco Telepresence, APC and Liebert UPS.
OPERATING SYSTEMS: Windows XP, 7, 10; VMware, Citrix, AWS, Android, iOS, Kali Linux.
SOFTWARE & TOOLS: Secure CRT, Putty, Bluezone, SolarWinds, Splunk, MS Office, Tacacs, Wireshark, POS systems – Infinity, HHP, Verifone, Intel Active Management.
SECURITY: Symantec Endpoint Protection, McAfee, Nessus, Trendmicro, Cyber Kill Chain, Sophos Safeguard, MobleIron, Afaria, Pulse Secure.
PROFESSIONAL EXPERIENCE
VERIZON WIRELESS Houston, TX
MTS III - Specialist April 29, 2014 - current
Responsible for performing technical administration, analysis, testing, system design and development.
Network configuring, deploying and troubleshooting of Cisco and Aruba hardware.
Order, provision and install circuits – T1, Ethernet, DIA and cable.
Estimate quantities and cost of materials, equipment, and labor for project planning.
Prepare project plans, sizing, configuration, and scheduling activities.
Schedule, supervise and pay vendors during involved projects.
Develop standard business practices documentation for projects and security for training and development.
Proactively monitors and controls all production systems and networks to maximize systems availability.
Retail POS and mobile POS testing, deployment and support.
Provide on the job training to other analysts.
Perform Management backup duties when necessary.
Proactively monitors and controls all directives to ensure quality and efficiency.
Lead staff members and peers on complex projects.
Work independently, without supervision.
VERIZON WIRELESS Houston, TX
MTS II – Specialist November 27, 2000 - April 29, 2014
Perform technical administration and analysis.
Work independently, without supervision.
Work with team member on technical projects under the general direction of senior Technical staff.
Complete assigned technical tasks on time including analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, documentation, etc.
Demonstrates technical and design skills.
Resolves complex assigned Trouble Tickets within the established timeframes while providing quality customer service.
Analyzes problems, develops and implements solutions, and make decisions that impact technical assignments with project manager.
EDUCATION and TRAINING
LONESTAR COMMUNITY COLLEGE Houston, TX
Associate of Arts – August 2006
IT Masters – Pen Testing – March 2019
CompTIA Security+ - February 2019 - Cert by May 2019
Comp TIA Cloud+ - April 2018
AWS – SAAE - May 2018
CISSP - June 2017
CCNA – June 2009
CIPT – August 2006
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