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Customer Service Assistant

Winnipeg, Manitoba, Canada
May 05, 2019

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Refaat Omar

*** ****** ***** *****, ********, MB, R3P 2A5 Phone: 204-***-**** Email:

Professional summary

Highly motivated Pharmacist; experienced in-patient care and Pharmaceutical Sciences research with the ability to clearly and concisely communicate complex scientific information with other health care professionals and deliver it simply to patients.


Prescription Processing Drug Utilization reviews OTC recommendation Adaptation of prescription Injection certified Third party Adjudication Inventory management Pharmaceutical calculations Customer service & relationship building Compounding Medications

Proficient with Kroll.

Work History


Pharmacist Intern, Jan 2019 ـ April 2019

Save on foods – Winnipeg, MB.

Reference: Janice Nguyen

Pharmacist Intern, Sept 2018 ـ October (200 hrs)

Rexall Pharma plus – Winnipeg, MB

Preceptor: Janice Naomi

Establishing and maintaining excellent customer relationships in a fast-paced, multi-tasking environment.

Receiving prescriptions, verifying and checking dispensed medications ensuring accuracy.

Supervising and collaborating with pharmacy assistant to ensure accurate dispensing of prescription medications.

Tracking and keeping records on narcotics and scheduled drugs ensuring accurate documentation are maintained according to the regulation standards.

Receiving and accurately processing written prescriptions.

Checking prescriptions for appropriate dosage, drug interactions, allergies and contra-indications

Following up with doctors and health care providers regarding prescriptions to verify accuracy of medication dose, and interactions.

Counselling and providing the drug information to patients on drug interactions and possible side effects

Advising patients for appropriate over the counter medications (OTC).

Research Scientist, April 2018 – Present (12 months).

Koff Pharma Inc.-Winnipeg, MB

Perform all experiments related to assigned projects with minimal supervision

Conducting research in Drug discovery (antihyperlipidemic and chemotherapeutic agents)

Creating new experimental designs and revised existing laboratory protocols.

Participating in regular lab meetings to report on research project progress / results

Research Assistant July 2016- March 2018 (1 year 9 months):

CancerCare Manitoba, Winnipeg, MB

Hand-on support for grant-funded research projects in the area of pediatric medulloblastoma. This position provides support for all projects within the lab and involves extensive, invasive stereotactic animal surgeries, long term animal handling, small animal imaging and human cell culture work for all ongoing projects.

Research Assistant, Nov 2012- Nov, 2013 (1 year):

Microbiology Department, Kuwait Institute for Scientific Research, Kuwait

Participated in the ‘Probiotic’ program, for isolating and identifying Lactic acid bacteria and an evaluation for the selected strains in poultry and cattles.

Involved in the ‘Bioremediation’ program, performed chemical analysis on contaminated oil soil samples.

Pharmacy Assistant, November 2011 – October 2012 (1 year)

Alkoot Pharmacy, Kuwait

Assisted pharmacists and pharmacy technicians in the day to day tasks in retail pharmacy such as processing, preparing, packaging, and labelling of prescriptions and pharmaceutical products, within established policies and procedures.

Communicated with patients, customers and other health care professionals ensuring excellent patient care and customer service was implemented.

Processed customer cash and credit transactions and performed store closing cash procedures.

Conducted inventory management; reviewed and ordered what needed; socked pharmaceutical products according.

Compounded pharmaceutical preparations including ointments, syrups, bubble packaging of medicine.

Pharmacist July 2010 – July 2011 (1 year).

Dr. Abdulmaksod Mohamed Pharmacy, Behira, Egypt

Pharmacy Assistant Volunteer, December 2016- March 2017 (4 Months)

Rexall Pharma plus (City Place)– Winnipeg, MB


2014- 2016 Master of Science

College of Pharmacy,University of Manitoba

GPA (4.32/4.5)

2005- 2010 Bachelor of Pharmaceutical Science

Greenwich University, UK

(GPA 3.67/4) First class honor


•(2019) Registered Pharmacist from College of Pharmacists of Manitoba ( Waiting for License)

•(2018) Certificate of authorization to administer drugs and vaccines by injection

•(2018) Emergency First Aid and CPR C

•(2017) WHIMS training – University of Manitoba

Honors & Awards

(January 2014): International Graduate Student Entrance Scholarship (IGSES), University of Manitoba.


Inhibition of BMP4 and Alpha Smooth Muscle Actin Expression in LX-2 Hepatic Stellate Cells by BMP4-siRNA Lipid Mar 2018.

T4065 - Enhanced Therapeutic Response in Murine Medulloblastoma Tumor Model Using Adenanthin and Transient Modulation of the Blood-Brain Barrier with Cadherin Peptide Nov, 2017.

Hepatic Stellate Cells in Liver Fibrosis and siRNA-Based Therapy Aug, 2016.Reviews of Physiology, Biochemistry and Pharmacology


Available upon request

Contact this candidate