Computer Engineering
Resume:
John Rick L.
De Luna
PROFILE:
Age: **
Birthday: February 9 1996
Gender: Male
Citizenship: Filipino
CERTIFICATION:
TESDA COMPUTER HARDWARE SERVICING II
CONTACT
Address:
**** *** * ****LINO CRUZ ST. PINAGBUHATAN PASIG CITY
Phone:
Email:
**************@*****.*********:**********.*@*****.***
OBJECTIVE
To take full advantage of my potentials and be a part of the company’s quest for professional excellence.
INTERNSHIP EXPERIENCE
June 2015 – Sept 2015
Asia Travel Philippines Inc.
I.T Helpdesk
Responsibilities:
Serving as the first point of contact for employee seeking technical assistance for their computer unit/system unit over the phone, email or personal
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Train Computer Users
Maintain daily performance of Computer System
Run reports to determine the malfunction that continue to occur
Resolve technical problems with Local Area Network (LAN), Wide Area Network (WAN) and other system
Dec 2015 – March 2016
Cogent C Infopro Outsourcing, Inc.
I.T Helpdesk
Responsibilities:
Work employee through problem-solving process
Clean up computer unit/computer systems
Install, Modify, and Repair Computer Hardware and Software
Run diagnostic programs to resolve the problem
Install peripherals for users
Respond to queries either in person or through phone/e-mails
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Nov 2018 – March 2019
MIC/EDP
Technical Support Representative
Responsibilities:
Install software and hardware on the employee machine when needed
Helped in wiring for networks
Performed trouble shooting activities
Assured security of the software and hardware
Serving as the first point of contact for employee seeking technical assistance for their computer unit/system unit over the phone, email or personal
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by the employee
EDUCATION
2012 - 2017
Rizal Technological University
Bachelor of Science in Computer Engineering (Ladderized)
2017 - 2019
Rizal Technological University
Bachelor of Science in Computer Engineering (Degree)
SEMINARS/TRAINING ATTENDED
Server Virtualization using “Windows Server 2012 Hyper-V”
Cyber Security and Internet of Things Security
6th EdukCircle International Convention on Engineering and Technology Education
SPECIAL SKILLS
Computer Knowledge (Hardware; Assembling and Disassembling, PC-Hardware Trouble Shooting, Wiring Networks. Software; Installing Operating System Xp Vista Win7 Win8 Win10 WinServer, Installing Microsoft Office Package, Adobe Collection )
Computer Networks (Cisco Packet Tracer, Windows Server 2008, Windows Server 2012 Hyper-V)
Computer Literate (Adobe Photoshop, MS Word, Excel, Power point and Visio)
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