John Rick L.

De Luna

PROFILE:

Age: **

Birthday: February 9 1996

Gender: Male

Citizenship: Filipino

CERTIFICATION:

TESDA COMPUTER HARDWARE SERVICING II

CONTACT

Address:

**** *** * ****LINO CRUZ ST. PINAGBUHATAN PASIG CITY

Phone:

+63-906*******

Email:

ac99vg@r.postjobfree.com:ac99vg@r.postjobfree.com

OBJECTIVE

To take full advantage of my potentials and be a part of the company’s quest for professional excellence.

INTERNSHIP EXPERIENCE

June 2015 – Sept 2015

Asia Travel Philippines Inc.

I.T Helpdesk

Responsibilities:

Serving as the first point of contact for employee seeking technical assistance for their computer unit/system unit over the phone, email or personal

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Train Computer Users

Maintain daily performance of Computer System

Run reports to determine the malfunction that continue to occur

Resolve technical problems with Local Area Network (LAN), Wide Area Network (WAN) and other system

Dec 2015 – March 2016

Cogent C Infopro Outsourcing, Inc.

I.T Helpdesk

Responsibilities:

Work employee through problem-solving process

Clean up computer unit/computer systems

Install, Modify, and Repair Computer Hardware and Software

Run diagnostic programs to resolve the problem

Install peripherals for users

Respond to queries either in person or through phone/e-mails

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Nov 2018 – March 2019

MIC/EDP

Technical Support Representative

Responsibilities:

Install software and hardware on the employee machine when needed

Helped in wiring for networks

Performed trouble shooting activities

Assured security of the software and hardware

Serving as the first point of contact for employee seeking technical assistance for their computer unit/system unit over the phone, email or personal

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by the employee

EDUCATION

2012 - 2017

Rizal Technological University

Bachelor of Science in Computer Engineering (Ladderized)

2017 - 2019

Rizal Technological University

Bachelor of Science in Computer Engineering (Degree)

SEMINARS/TRAINING ATTENDED

Server Virtualization using “Windows Server 2012 Hyper-V”

Cyber Security and Internet of Things Security

6th EdukCircle International Convention on Engineering and Technology Education

SPECIAL SKILLS

Computer Knowledge (Hardware; Assembling and Disassembling, PC-Hardware Trouble Shooting, Wiring Networks. Software; Installing Operating System Xp Vista Win7 Win8 Win10 WinServer, Installing Microsoft Office Package, Adobe Collection )

Computer Networks (Cisco Packet Tracer, Windows Server 2008, Windows Server 2012 Hyper-V)

Computer Literate (Adobe Photoshop, MS Word, Excel, Power point and Visio)

Contact this candidate