Software Support
Resume:
CONTACT Ezdan Village *
Wakrah, Doha
E-mail: ac99vb@r.postjobfree.com
Phone: +974-********
OBJECTIVE To work for an organization with complete dedication and passion using my skills so as to achieve the organization goal.
WORK EXPERIENCE Nakilat Keppel Offshore and
Marine
Sep 2012 — Mar 2015
Nakilat Keppel Offshore and
Marine
Sep 2013 — Mar 2015
Application Support Analyst
Develop Business Case
Requirement gathering from clients and analysis
Develop prototypes
Develop process flow diagrams using MS Visio
Develop requirement traceability matrix
Develop Software Requirements Specifications.
Develop Use Case Diagrams.
Conduct customer interviews to gather detailed requirements. Gather, analyze and document Change Requests.
Provide support to software development team.
Develop system test cases.
Perform application testing.
Provide UAT support to client.
Get client sign off
Create schedule for end user training
Provide application training to end users
Get change requests
Provide support after application release.
Get new client requirements
Prioritize the new requirements to respective phases Develop project schedule using MS Word
Develop department monthly report
Take service desk calls
Log requests to service management software and excel sheet Create departmental meeting schedule
Maintain high level project schedule of IT department projects Create and get gate pass requests for contractors
Maintain department documents
Maintain department risk register
Certified Internal Auditor (Bureau Veritas)
Ambili Anna Varughese
Ambili Anna Varughese 1
Ernst & Young Global Shared
Services (GSS)
May 2008 — May 2012
Perform Internal Audit for internal departments
Raise non-conformities
Develop Internal Audit Report
Business Analyst
Gather, clarify and analyze client requirements.
Define application scope and objective.
Develop Requirement Tracking Sheet
Develop prototype based on initial given requirements. Develop Vision and Scope Document
Develop Software Requirements Specification.
Develop Use Case Diagrams.
Conduct customer interviews to gather requirements. Develop traceability matrix.
Gather, analyze and document Change Requests.
Provide support to testing and software development team. Review system test cases.
Perform application module testing.
Develop User Manual.
Provide support to testing and software development team. User Acceptance testing walkthrough to client.
Provide UAT support to client.
Gathered, analyzed and document UAT suggestions.
Prioritize the new requirements to respective phases QUALIFICATIONS IBM Certified Solution Designer, Rational Unified Processv7.0 Bureau-Veritas Certified Internal Auditor
Participated API training on quality management system 9th Edition EDUCATION Bachelor in Engineering Aug 2002 — Mar 2006 Post Graduate Program in
Management
Aug 2006 — Mar 2008
Atria Institute of Technology
Asian School of Business
REFERENCES References available upon request.
Ambili Anna Varughese 2
Contact this candidate