Address: **, *
D cross road, Venkatapura, Bangalore - 560034
E-mail Id: firstname.lastname@example.org
Web presence: http://in.linkedin.com/in/shivamg92/ Visual CV: http://vizualize.me/shivamgupta?r=shivamgupta To be an integral part of a reputed, growth-oriented organization and work in a dynamic and stable environment. I want to pursue my career in Infrastructure (IT) or Cloud support for an organization that gives me succour scope for professional improvement and to contribute to the development of the organization, which I represent and serve while concurrently upgrading my skills and knowledge.
HCL Technologies – Senior Analyst from February 2017 to April 2018. Job Role: Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets, queue management. Part of Change Management, Problem Management, Knowledge Management, Incident Management team.
Desktop Support; Troubleshooting Windows, Mac and Linux Operating Systems.
Migrated, implemented G-suite to Office 365, and moved from Google Cloud services to Microsoft Azure Cloud services.
Global IT Support, Application Support and Mobile Device Management.
Provide assistance via Remote Troubleshooting and using Remote Access tools like Bomgar, LogMeIn and TeamViewer.
Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Ensured quick resolution of user concerns, escalated more complicated issues to respective teams, and maintained documentation of processes and tickets. HSBC HDPI – IT Service Desk Analyst from September 2016 to February 2017. Job Role: Assisted users with their accesses for requesting applications through service requests and calls. Create help desk documentation with systematic instructions on problem resolving techniques, maintained documentation of processes and tickets.
Hands on experience with Mainframe applications based on I-series and Z-series server.
Remote assistance provided to users for resolving issues with mainframe configuration and support.
Maintain access to Active Directory and group policy features basis on user's profile.
Reviewing access and escalating issues to second line team.
Incident handling and following up pending issues were part of my job role.
Sent tickets to appropriate departments utilizing ticket-tracking system. Wipro BPS – Associate from August 2014 to September 2015. Job Role: Assisted end users in troubleshooting and resolving Broadband and email related issues. Provide technical support to customers via telephone, email and through tickets. Identify and resolve issues pertaining to router configuration, broadband setup and connection. Respond to queries pertinent to email client setup and configurations, installation and removal of antivirus software; Solved minor workstation-related issues. Career Objective
Programming: C, C++, Bash, HTML5 and Java.
Operating Systems: Linux, Windows, MacOS.
Networking: Wireshark, Nmap, Ping.
Packages: Oracle DBMS, Open Office, Microsoft Office. Virtualization & Cloud: VMware, Virtual Box; Amazon Web Services (AWS), Microsoft Azure, Google Cloud Services.
Bachelor of Technology in Computer Science & Engineering from Calcutta Institute of Engineering and Management, affiliated to West Bengal University of Technology
(2010-2014), Kolkata, Aggregate: 7.33 (CGPA).
Higher Secondary from Gyan Bharati Vidyapith (2007-2009), Kolkata, Aggregate: 54%.
Secondary from Shree Jain Vidyalaya (2007), Kolkata, Aggregate: 73%.
Cloud Computing course from IIHT, Bangalore. The training is imparted to understand cloud computing environments and platforms and learn skills like Amazon Web Services, Microsoft Azure (MCSA, 70-533/535), VMware Virtualization.
Hands-on experience using compute, networking, storage, IAM and database AWS services.
Hands-on experience with AWS deployment and management services; understanding of the basic architectural principles of building on the AWS Cloud and AWS Global Infrastructure.
Developing, Implementing and Architecting Microsoft Azure solutions; Configure, manage and monitor azure VMs and virtual network, manage blob and containers in a storage account.
Deploying and monitoring webapps on Azure; Implement and maintain Azure AD and Azure App services; Linux on Azure.
Understanding of VMware virtualization and VMware vSphere Suite 6.5.
Installing and configuring VMware ESXi and VMware vCenter server.
ASP.NET web applications using C# and SQL Server done from Micro-Pro Institute, Kolkata.
Date of Birth: 16th March, 1992.
Marital Status: Single.
Interests: Cooking, Information Security, Travelling, Movies, Reading. Languages Known: English and Hindi.