BMC Remedy, ITSM, SRM, Smart IT, DWP

ABHISHEK PALANDI

IT IL ®, B C P ®, S N O W

E m a i l : a b h i p a l a n d i @ g m a i l . c o m P h o n e : + 9 1 - 9 5 6 1 8 4 4 8 2 2

P E R S O N A L P R O F I L E

6+Years’ experience. ITIL Certified

BMC Certified Professional BMC Certified Associate BMC Remedy ITSM Solution Consultant & Team Lead for Column Technologies.

C O N T A C T

H-304, Park Xpress, Balewadi, Pune,

Maharashtra, India

***********@*****.*** +91-956*******

/abhishekpalandi

E D U C A T I O N

Walchand Institute of Technology

Bachelor of Engineering (Computer Science), 2013

S K I L L S

IT Service Management

Demos and Presentation for ITSM systems BMC Remedy ITSM ( 8.0,8.1,9.0,9.x,18.x)

BMC Service Request Management BMC Asset Management

BMC Service Level Management BMC Smart Reporting (9.x,18.x) BMC Digital Workplace (MyIT) BMC Smart IT

BMC Digital Workplace Catalog (Service Broker) Web-services

BMC Remedy Upgrade

IBRSD Integration (Integration for BMC Remedy Service Desk)

ADDM Integration and Asset Sync Knowledge of Atrium Orchestrator Knowledge of Service Broker

C E R T I F I C A T I O N S

BMC SOFTWARE CERTIFICATIONS

BMC Certified Professional 9.x

BMC Remedy IT Service Management 9.0: Administering

BMC Certified Associate Remedy IT Service Management 9.x

BMC Remedy IT Service Management 9.0 Certified Administrator

BMC Remedy Incident Management 9.0

SERVICE NOW CERTIFICATIONS

Service Now Fundamentals

ITIL CERTIFICATIONS

ITIL® Foundation Certificate in IT Service Management

W O R K E X P E R I E N C E

Column Technologies, Team Lead SEP 2016 - PRESENT

Managing, Supervising and leading a team of 5+ consultants, who are working on different projects. Handling project escalations and thereby improving team performance and project performance. Upgrade, Implementing BMC Remedy ITSM covering Installation, Integration, Configuration, Developing and customizing workflows .

Implementing Other BMC Products ( BMC DWP, BMC Smart IT, BMC Smart Reporting)

Working towards assigned project objectives, providing direction to project teams and overall project status.

Coordinating activities with other project managers when necessary, providing status of work and communicating with customer executive management and internal company management.

Developing project work plans, schedules and staffing requirements, creating and implementing project plans, identifying resources and assigning responsibilities, managing daily operations, assigning and reviewing deliverable's, review preparing and quality assurance procedures, completing documents and storing appropriately.

Conducting weekly changes, issues and status meetings tracking progress and risks with Core Teams. Implementing project managing processes, design requirements and addressing issues.

Planning and analyzing environmental designs, testing and deployment of BMC IT Service Management including: Service Desk (incident and problem management), change management, service level management, knowledge management, service request management, asset management and Atrium CMDB with associated Discovery tool on production and development environments.

Helping Pre-sales team with scoping and SOW.

Apps Integra IT Consulting and Services, Sr. Engg. JAN 2016 - SEP 2016

Working as an interface between the company and client's stake holders. Scoping change requests for multiple projects.

Conducting technical requirement gathering workshops for various ITSM modules. Mapping customer requirements to product functionalities.

GAP Analysis.

Ran enterprise ITSM solution design workshops as lead facilitator.

Designing Solutions for several ITSM, Atrium CMDB, MyIT and Smart IT engagements. Requirement gathering and building custom applications in Remedy

Worked on various requirement analysis sessions with customer

VyomLabs Pvt. Ltd., Engineer FEB 2015 - JAN 2016

Remedy developer worked for custom applications. Helping team to fix and debug the issues.

Worked on multiple ITSM projects. Preparing SOP, SDD, Test scripts.

Conducting Pilot Testing, User Acceptance Test (UAT).

Enhanced Software Solutions, Engineer JULY 2013 - FEB 2015

Worked on Integration project with Web Services.

BMC Remedy product installations, upgrades and implementations, including customizations using ITIL best practices and industry standards.

Process facilitation techniques in both large and small group workshops.

Extensive ITSM development experience in all ITSM modules and Atrium CMDB to implement solutions in an accurate and timely manner.

A S S I G N M E N T S

Column Technologies, Team Lead SEP 2016 - PRESENT

Project: BMC Remedy Upgrade

Customer: IndusInd Bank, Mumbai

Description: Upgraded Remedy ITSM suite to 18.x version. Responsible for end to end implementation. worked as a Team leader on this project. He single-handedly involved in upgrading the ITSM system from 8.x version to 18.x version along with various integration such as ADDM and CMDB. Creating solution design for the same.

Tools: BMC Remedy 8.1.02 and 18.05, BMC DWP (MyIT) 18.05, BMC Smart IT 18.05, BMC Smart

Reporting 18.05

Project: BMC Remedy ITSM Integration

Customer: BMC Software (British Telecom), United Kingdom

Description: Integrated Remedy solution with different tools to provide single platform for customers using Web services.

Tools: BMC Remedy 9.1.04

Project: BMC Remedy ITSM and SRM Implementation Customer: Saudi Telecom Company, Saudi Arabia

Description: Implemented ITSM solution along with SRM and DWP (MYIT) for end users. I was involved from the initial stage in this project. Conducted various RA Session to gather all the required information from customer. Also designed ITSM and MyIT interface in both English and Arabic locales as per the customer’s priority. Heavy customization on Incident, Problem, Work Order and SRM Modules were incorporated.

Tools: BMC Remedy 9.1.04 and BMC MyIT 3.3

Project: BMC Remedy ITSM and SRM Implementation Customer: Kotak Mahindra Bank, Mumbai

Description: Implemented SRM with major customization along with AIF's. Worked as a Team leader on this project. Involved in configuring and customizing Service Request Management based on the requirement with heavy customization. Also involved in various RA (Requirement Analysis) session and designing solutions with respect to the best practices benefiting customers.

Tools: BMC Remedy 8.1.02

Apps Integra IT Consulting and Services, Sr. Engg. JAN 2016 - SEP 2016

Project: BMC ITSM Suite Implementation and Integration, BMC Smart IT and BMC MyIT Customer: PPA, Public Pension Agency (Riyadh, Saudi Arabia)

Description: Solution and Implementation of BMC Remedy 9.1, integration with BMC Smart IT and BMC MyIT. Served as the lead on the project. Installed and configured the AR Server as well as the ITSM applications with BMC My IT, Smart IT, CMDB and Asset Management. Also helped the customer in discovery management from ADDM and syncing all Assets to Atrium CMDB, reconciliation and normalization. Ensured that an effective methodology is followed by core and extended IT teams of developing new or making improvements to existing processes.

Tools: BMC Remedy 9.1.02

Project: BMC Smart IT Implementation

Customer: Riyad Bank (Riyadh, Saudi Arabia)

Description: Solution and Implementation of BMC Smart IT. Served as Lead for implementation BMC Smart IT application on premise solution. Involved in all phases of project life cycle including installations, requirement analysis and customizing the product.

Tools: BMC Remedy 9.1.02 and BMC Smart IT 1.4

Project: BMC Smart IT and BMC MyIT Implementation

Customer: Al-Rajhi Bank (Riyadh, Saudi Arabia)

Description: Solution and Implementation of BMC Smart IT and BMC MyIT. Conducted foundation and BMC My IT application workshops and gathered requirements to facilitate business processes. Demonstrated out of the box functionality and processes. Also assisted the staff to become familiar with the newest version of the BMC My IT application.

Tools: BMC Remedy 8.1.02, BMC Smart IT 1.3 and BMC MyIT 3.0

VyomLabs Pvt. Ltd., Engineer FEB 2015 - JAN 2016

Project: BMC ITSM Suite Implementation and Integration

Customer: Sprint US (Ericsson)

Description: Solution and Implementation of BMC Remedy 8.1, integration with telecom tools with Web Service for ticket generation. Served as a Team Lead on the project. Installed and configured the BMC Remedy ITSM applications with Asset and CMDB. Involved in configuring and customizing Incident Management, Change management with integration of several tools through Web Services.

Tools: BMC Remedy 8.1.02

Project: BMC ITSM Suite Implementation

Customer: International Oil and Gas Organization (CAIRN India)

Description: Solution and Implementation of BMC Remedy 8.1, integration with BMC BPPM. Served as a lead consultant on the project and primary responsibilities were to implement ITSM in development, test and production environment. Also helped migrating large amount of data during production cut off between servers with least downtime for the end users.

Tools: BMC Remedy 8.1.02

Enhanced Software Solutions, Engineer JULY 2013 - FEB 2015

Project: BMC ITSM Suite Implementation

Customer: Standard Chartered Bank (Malaysia and Singapore)

Description: Solution and Implementation of BMC Remedy 8.1, working with Implementation, Installation and Configuration

Tools: BMC Remedy 8.1.02

Project: BMC ITSM Suite Implementation, Admin and Support

Customer: Vodafone

Description: Solution and Implementation of BMC Remedy 8.1, I was alone in Sustenance team responsible for end to end implementation and support of ITSM Suite

Tools: BMC Remedy 8.1.02

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