Service Representative Software Engineer

Abdelaziz Abdelkarim Osman

Email: ***************@*****.***

Mobile# +639*********

Personal Information:

Marital status: Single

Nationality: Sudanese

Place of Birth: Saudi Arabia

Language Skills:

Arabic: Native Speaker

English: Fluent

Tagalog: Fluent

Professional Objective:

Motivated IT support technician seeks new position in dynamic, growth-oriented

company focused on cultivating exceptional customer experience and a positive work

environment. With experience handling networking concerns, implementing new

software, installing new hardware, and addressing user concerns, I bring attention to

detail and a dedication to technical improvement to each job. Past achievements include

new network architecture component selection and implementation, earning leading

industry certifications, and driving the achievement of departmental goals.

Professional Experience:

Help Desk National service, (February 2014 to December 2014)

Testing new systems, maintaining data standards, controlling access permissions and

privileges.

Train Company staff with basic computer operations and proper data entries.

Provided technical assistance to Employees. PCs Troubleshooting.

Customer Service Representative (January 2017 to February 2018)

Computer and Communication System

In partnership with STC handles Working with Business process & Analyst.

Technical Support (July 27 2018 to February 27 2019)

Software Engineer in YONDU- Philippines

Took help ticket jobs assigned by IT supervisor and recorded ticket results for

reporting and record-keeping.

Worked closely with IT team members and supervisors to improve troubleshooting

skills and situation analysis.

Assisted users with implementing new software and network infrastructure to

ease transition to new technology assets and planned operations.

Supported senior technicians with complex tasks and time-sensitive achievements

to meet client expectations and user needs on an identified schedule

Educational Background:

INFORMATION TECHNOLOGY (PHILIPPINES)

Graduation Project:

Database system for Training for the National Information Center Oracle 9i

Courses:

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY UNIVERSITY OF LUZON

2014-2015

IT skills:

MS Office- Photoshop - Java- CCNA

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