Customer Service, Manager, Warehouse, Assembly

Christopher Mooney

E: ********@*****.*** • M: 616-***-**** • Phoenix, AZ 85085

linkedin.com/in/christopher-mooney-a85b7548

Skills

Goal oriented

Motivated team player

Computer literate

Active listening skills

Training and development aptitude

Insurance policy review

Shipping and receiving professional

Shipment processing

Team building expertise

Trusted key holder

Call center transactions

Technical Skills

Word

Excel

PowerPoint

Outlook

Professional Summary

Experienced customer service specialist able to multi-task and thrive under pressure to provide solutions to customers

of varying backgrounds. Self-driven, meticulous and dedicated to each role. Trusted mentor, trainer and leader.

Professional Experience

Warehouse Clerk • 2012-2019

United States Postal Service

Communicated with teammates and supervisors to provide smooth operations.

Responsible for operating and troubleshooting problems of ASFM100 flat sorting machine.

Train and develop new employees on machines and postal service procedures.

Handle, sort, organize and scan express mail.

Label and code mail to ensure arrives at correct destination

Ensure zip codes are correct in automation department.

Repair and readdress lost and damage packages

Load and unload mail carriers and trucks.

Customer Service Associate • 2008-2012

Farmers Insurance Group

Utilized exceptional communication to connect with customers, assess needs, and present solutions.

Answered customer inquiries, reviewed benefits, and assisted customers in setting up repairs for damaged vehicles and household items.

Utilized multiple computer programs, accurately completed tasks and adhered to state regulations.

Adhered to all company policies and state requirements.

Line Cook / Kitchen manager • 2003-2008

Mondo’s

Responsible for opening and closing kitchen.

Prioritized orders and made sure everything finished in timely manner.

Stocked stations as needed and prepared items.

Managed kitchen staff and made schedules.

Created team environment to ensure working efficiently.

Education

ITT Technical Institute – MI

Penn Valley Community College – Kansas City, MO

Kirkwood Community College – Iowa City, IA

Bettendorf High School – Bettendorf, IA

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