Instructional designer with 11 years’ success in curriculum development—creating online, classroom, and blended courses. Using ADDIE and agile, iterative models, I build training that is job-relevant, accurate, and interactive for pros with packed agendas. Several years in journalism and web design. I keep a Zen-level calm navigating ambiguous, high-pressure projects, and a dry wit in my invisible fanny pack.
Storyline 360, Captivate 8, Cornerstone LMS, Camtasia, HTML5, CSS3, Bootstrap 4, Final Cut Pro, Audacity, Gimp, Photoshop, Presenter, Google and Microsoft Office programs, Dreamweaver
Instructional Designer 1/2019 – 7/2019, 3/2010 – 8/2015
Microsoft, Redmond, WA
●Raised approval from 75% to 92% for New Hire and Ongoing Training for more than 300 Partner agents worldwide. Created blended learning in Storyline and Captivate with interactive demos, top call driver scenarios, and job aids. Developed over 25 new hire courses in business, soft skills, and technical areas such as cloud solutions, identity and security, and IT admin.
●Mastered end-to-end process – including needs analysis, storyboards, development, implementation in Cornerstone LMS (SCORM), and KPI metrics evaluation.
●Interviewed senior SMEs and gathered complex information to translate to multi-level audiences. Cross-functional, interdepartmental collaboration with trainers, engineers, program managers, content developers, and business stakeholders.
●Incorporated adult learning theory, ADDIE, SAM, Agile, Bloom’s taxonomy, and Kirkpatrick methodologies into processes. Implemented global compliance and accessibility requirements.
Instructional Designer, Web Designer 8/2018 – 10/2018, 9/2015 – 7/2016, 01/2017 – 10/2017
Independent Contractor, Seattle, WA
●Created Adobe Connect VILT courses from outdated PowerPoints for Amazon infringement investigations teams.
●Augmented new employees’ success with classroom and online training. Facilitated classes.
●Increased online visibility by designing company websites using Dreamweaver and hand coding.
Lead Instructional Designer 7/2006 – 2/2009
Boeing, Seattle, WA
●Led creation of several integrated online courses using Captivate. Cut team’s development time by 70% to meet flight test deadlines. Excelled in ambiguous, flexible, high-stress environment.
●Mentored new team in Captivate and Quizmaker; developed standards and templates.
●Initiated inter-departmental trainer collaboration to share wisdom and resources.
Editor 11/2005 - 5/2006
IT Compliance Institute, Seattle, WA
●Helped increase website traffic 20% by writing and editing articles on corporate compliance.
Web Designer 1/2005 - 11/2005
Independent Contractor, Chapel Hill, NC & Seattle, WA
Instructional Designer, Web Designer 8/2002 - 5/2004
UNC Chapel Hill, Chapel Hill, NC
●Enhanced student success with online manuals and live classes for Dreamweaver, Final Cut Pro, and Photoshop. Initiated custom curriculum based on student needs.
Editor, Writer 8/2001 - 7/2002
Laguna Art Museum, Laguna Beach, CA
●Edited exhibition catalogs, wrote fundraising letters and press releases, and researched artists.
Instructional Designer, Technical Writer 1/2000 - 3/2001
Winfire DSL, Newport Beach, CA
●Enhanced Call Center and Tech Support Team competence by creating 300+ page TechWeb support site, installation guides, and training manuals. Answered email support queries.
Journalist 5/1995 - 1/2002
LA Weekly, OC Weekly & freelance, Los Angeles, CA
●Wrote, researched, fact-checked several articles on the arts, health and business.
VOLUNTEER (all in Seattle area)
●PAWS Cat City, 10/2018 to present. Adoption volunteer for rescue cats.
●Salvation Army, 7/2016 – 12/2016. Full time. Mastered every position in donation processing. Coordinated breakfasts for women’s shelter. Navigated rat droppings.
●Purrfect Pals, 1/2006 – 11/2015. Cat adoptions, annual live auction lead ($250k profits).
●Evergreen Hospital, 2011 – 2014. Hospice volunteer.
Masters in Library and Information Science. University of North Carolina at Chapel Hill.
Focus: online learning and research.
BA in Art History. University of California at Los Angeles. College Honors.