Customer Service Manager

HARSHANI PINAPATI

240-***-**** ****************@*****.***

**** ******* **, ******, ********

EDUCATION

UNIVERSITY OF MARYLAND, College Park, MD May 2019

M.S Telecommunications

LINGAYA’S UNIVERSITY, Delhi, India Jun 2016

B.TECH Electronics and Communication Engineering

SKILLS

Programming Skills: C, C++, MATLAB, JAVA Programming, Python, Visual Studio, Wireshark, VHDL, Analytical Solver

Tools: Ekahau Site Survey, Eye P.A, Visiwave Traffic, Microsoft Word, Excel, Publisher, PowerPoint.

Other Skills: CDMA2000, UMTS, LTE, GSM, WCDMA, EDGE, GPRS, HSPA, TCP/IP, IPv4, IPv6, WLAN and 802.11 a/b/g/n.

RELEVANT TECHNICAL EXPERIENCE

TATA TELESERVICES LTD., Delhi, India Jan 2016 - Jun 2016

RF INTERN

Checked for blocked calls, dropped calls and optimum intra-cell and neighbor handover functions of each site using AUTOIT Window Software

I was responsible for finding the cell sites with low performance and report those sites to site engineers.

Determined problem sites by using network key performance indicators and drive test data and alarms

Handled customer complaints very effectively and was responsible for drafting weekly and monthly reports such as KPI, HSIA and RF reports and handing them over to the RF manager.

SCHOLARLY PAPER

LICENSE ASSISTED ACCESS- INTEROPERABILITY WITH WI-FI Jan 2019 – May 2019

Understanding about LAA, 3GPP standardization and what makes LAA superior to using Wi-Fi alone.

Focused on issues regarding coexistence, deployment and interference.

Compared LTE-U and LAA.

PROJECTS

DOWNLINK COVERAGE ON A ROAD Jan 2019 - May 2019

Modelling two sectors and simulating the coverage of two base-stations on a road using Python, by calculating propagation loss, shadowing, fading and penetration loss.

Calculated the location of the user and if the base-stations could accommodate users for the given Grade of Service.

Determined where the handoffs between two base-stations is most likely to occur, number of channels in use, number of users successfully connected to the base-station, number of completed calls, number of handoff attempts, successful handoffs, handoff failures, number of call drops, number of block calls due to signal strength and Received Signal Level using Okamura- Hata Model.

Wi-Fi NETWORK PLANNING USING EKAHAU HEATMAPPER Aug 2018 – Dec 2018

Used the Ekahau Heatmapper tool to locate the coverage by the access points and detect security settings in the University Library.

Determined the signal strength levels based on the color schemes and calculated the Effective Data Rate, Throughput, SNR and Interference Information. Used this tool to understand the Wi-Fi standards, channel spacing, frequency requirements and adaptive power issues.

PACKET CAPTURING AND ANALYSIS USING EYE P.A Aug 2018 – Dec 2018

Determined the visible Wi-Fi traffic for quick analysis and diagnosis using Eye P.A tool. Observed Air-Time Utilization by Access Points, Clients and Packet types.

Identified sources of packet loss and slow transmission devices and how Eye P.A is different from Wireshark.

Wi-Fi TRAFFIC ANALYSIS USING VISIWAVE TRAFFIC Aug 2018 – Dec 2018

Capture wireless packets, analyze Wi-Fi Traffic on different frequencies, see data flow patterns and examine packet details using the Wi-Spy Adapter with Visiwave Traffic tool.

Analyzed the bits in each packet, sorting them by station and frame number.

ETHICAL HACKING OF SECURITY Aug 2018 – Dec 2018

Cracking of WPA and WPA2 with Penetration Testing using Kali Linux.

Achieved by using Aircrack-ng, when enough packets are captured and taking the advantage of vulnerabilities in RC4 key scheduling. The network card used is AWUS036NHA -IEEE 802.11b/g/n Wireless USB adapter.

Determined the password using brute force attacks against WPA handshakes based on a password wordlist.

The recommendation to this project was to use a password of over 16 characters and prevent social engineering.

RELIABLE DATA TRASFER USING UDP Aug 2017 - Nov 2017

Uni-directional data transfer between the client and the server is determined using Java UDP sockets to find Round-Trip Time in two phases of initial handshake and data transmission.

Implemented transfer of data using four packets, by programing each individual packet and calculating the packet type, sequence number, payload and integrity check.

Accomplished measuring and displaying the Round-Trip Time and Data Rate by the receiver, when both the client and server are run on the same computer, when client and server are connected through Ethernet cable and manually configuring the IP address of both computers using same subnet.

WORK EXPERIENCE

Common Shop, University of Maryland Mar 2018 – May 2019

CASHIER

Maintained the cash register accurately and provided efficient customer service.

Took an initiative to re-stock and do the other tasks which were assigned by the supervisor.

Aarohan, Delhi, India Apr 2017

VOLUNTARY TEACHER

Assisted teachers from AASHA Group to help children with their schoolwork.

Worked with other teachers on staff to develop educational programs

Jack and Jill Playschool, Delhi, India Aug 2012 - Feb 2017

VOLUNTARY TEACHER

Worked with the Lead Teacher to develop weekly activity plans and selected games and stories for the children.

Supervised students and implemented personalized programs to help each child reach development goals.

Helped to teach differently abled children and poor.

I managed a drive to distribute 100 sweaters to the poor, along with my colleagues.

ACTIVITIES AND AFFILIATION

Lingaya’s University, Delhi, India

Press Committee, Head Jun 2015 - May 2016

English Society, Head Jun 2012 - May 2014

University of Maryland, College Park, Maryland

Cinematheque, Member Sep 2017 – May 2019

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