Sales Customer Service

CURRICULUM VITAE

PERSONAL INFORMATION

NAME: MARY WANJIRU NJOROGE

NATIONALITY: KENYAN

GENDER: FEMALE

MARITAL STATUS: SINGLE

TELEPHONE NO: +974*******

EMAIL ADDRESS: **************@*****.***

OBJECTIVE

I am looking to work for a company that will use my skills,expertise and my rich experience in customer service care industry.

SKILLS

I am a well communicator well versed in English language both spoken and written.

I work well with diverse cultures and environments.

I am a team player

I am a fast learner and I grasp and process new information well.

WORK EXPERIENCE

FALCON PRIVATE COMPANY

DOHA METRO/QATAR RAIL

POSITION :SECURITY OFFICER

0CT2018 TO PRESENT

DUTIES AND RESPONSIBILITIES

To help with queue busting

Help with crowd management

To respond promptly to emergencies.

To report incidents promptly

Receiving guests

Offer security

Assist during special events

To remain vigilant at the premises

UNIFORM DISTRIBUTOR LIMITED

NAIROBI KENYA

POSITION:SALES ASSOCIATE

AUGUST 2015-AUGUST2018

DUTIES AND RESPONSIBILITIES

Welcome customers to the store and answer their queries.

Generating sales

Ensure high levels of customer satisfaction through excellent sales service.

Meet the sales target set by the company

Give ideas regarding offers to boost sales

Remain knowledgeable on products offered and discuss available options

Maintain in –stock and presentable condition in assigned areas

Team up with co-workers to ensure proper customer service.

Process POS (point of sale) purchases.

Build productive trust relationships with the customers

Comply with inventory control procedures

BEST AFRICAN COSMETICS LIMITED

NAIROBI KENYA

POSITION:CASHIER AND SALES ASSOCIATE

OCTOBER 2012 TO JUNE 2015

DUTIES AND RESPONSIBILITIES

Welcome customers to the store and answer their queries.

Creating sales of the product

Ensure high levels of customer satisfaction through excellent sales service

Selling the product quickly and efficiently

Meet the target set by the company

Give ideas regarding offers to boost sales

Remain knowledgable on products offered and discuss available options.

Build productive trust relationships with customers

Comply with inventory control procedure

EDUCATIONAL BACKGROUND

HOSPITALITY COLLEGE

Certificate in Food and Beverage management

JAN 2017-DEC 2017

TERTIARY

Community Development and social work

Kenya Institute of professional studies Nairobi Kenya(Diploma)

APRIL 2014-JUNE 2016

TRAINING

Computer proficiency and communication

St Bakhita Training and Skills Centre Nairobi Kenya

APRIL 2011-OCTOBER 2011

REFEREES-Upon request

Contact this candidate