SUMMARY OF QUALIFICATIONS:
I am an experienced administrative, business, and management professional who has expertise and proficiency in creating a wide range of business and technical documentation: meeting minutes; training guides; operational procedure; business process models; presentations; correspondence; reports et al. Proactive, organized, and helpful by nature, I’m proficient in anticipating the needs and requirements of others ahead of time so that even the smallest details are addressed. Backgrounds in health care, oil and gas, electricity utilities, and health and safety have provided me with a wealth of business knowledge and experience. Always ready to hit the ground running, I am willing and eager to find a position where I can demonstrate my skills and experience, and give my next employer my best work.
Technical Writing and Editing Certificate
MV90 Technical Training
Medical Office Assistant
Microsoft Office (Word, Excel, PowerPoint, Visio, and Access)
ARIS Easy Design 7.1 process modeling suite
MV90 XI data acquisition software
Business Objects/Redwood Explorer/Cronacle Scheduler
Adobe and Adobe Publisher
PROFESSIONAL AND PERSONAL SKILLS:
Anticipate and fulfill the needs and requirements of others to avoid unnecessary waiting, particularly for priority items or tasks
Conduct myself professionally with poise, discretion, and confidentiality
Work individually with minimal supervision or as an effective team player to achieve business goals
Utilize time management techniques to effectively meet tight deadlines
Maintain composure, flexibility, and focus under pressure
Facilitation, mentoring, and coaching new and existing software and system users
Technical and business writing
Proofreading, editing (general and technical), and indexing documentation
Word processing, spreadsheet/database applications, and presentation software
Records Management (manual filing/electronic record filing)
Capturing, organizing, vetting, and transcribing meeting minutes
Creating meeting agendas, and coordinating meeting logistics
Managing correspondence and calendars for management and team members
Auditing and reconciling vendor invoicing and matching bills to Purchase Orders EMPLOYMENT HISTORY:
Big Fish Staffing/OfficeTeam/Bowen Staffing, Calgary Sep 2018 - present Administrative Assistant/Receptionist/Office Management
General office and administrative support including light reception, data entry, correspondence, arranging meetings, data and statistical compilation and reporting, data translation, making travel arrangements, ordering office supplies, receiving/sending mail and courier deliveries, taking and transcribing meeting notes, light bookkeeping (invoice auditing and reconciliation, A/R, A/P), setting up and maintaining filing systems (electronic and hard copy), scanning and digitizing documents and files, creating and editing SAP transaction codes, running SAP queries, performing SAP task-oriented procedures, etc.
Bereavement Leave Dec 2015 – June 2018
Enmax Power Corporation, Calgary Mar 1999 – Nov 2015 Meter Data Management Analyst
Data Analysis, Management and Testing
Data collection, validation, and reporting; liaised and engaged with diverse teams and individuals as an SME on system upgrades, deployments, and implementations; created testing scenarios, wrote test scripts and cases, tracked bugs, and recorded test steps for enterprise initiatives; performed database maintenance; communicated and engaged with field staff to troubleshoot metering issues Health and Safety – Values Based Safety
served as chair on corporate safety committee (four years); conducted ergonomic assessments, and recorded/reported near-misses and hazards; championed safety culture for staff, visitors, and public Technical Documentation
Developed and documented business standards, practices, and procedures; developed training materials using a variety of media formats (cue cards, quick reference guides, tips and tricks, charts, and diagrams); developed instructional user manuals for applications and systems; reviewed, proofread, edited, and indexed documentation; maintained version control; developed and published documentation standards and best practices (following Chicago Manual of Style and Canadian Press Style guide rules); developed and published the following: user manuals, systems manuals, quick reference guides, glossaries of terminology, business and indexed documentation
Business Analysis and Process Management
developed, created, managed, and maintained Interval MDM business process models; revised existing line-of business process models; facilitated process workshops to elicit tasks, roles, and results; applied RACI rules to completed models; obtained buy-in from all stakeholders involved in cross-functional processes; updated current state models and developed future state models; conducted in-depth analyses and audits of existing, missing, broken, and incomplete models; acted as Process Steward and maintained quality assurance and governance of process model hierarchies; trained, coached, and mentored new and existing process champions; maintained application database; installed licence keys, added new users, and filed objects as needed
KEY ACCOMPLISHMENTS AND RESULTS IN DOCUMENTATION AND PROCESS ENDEAVOURS:
*1999 - Tested, retested, and documented all Y2K results for the Revenue Metering group resulting in 100% compliance for metering equipment, test benches, and peripheral items.
*2002 - Tagged as SME for a meter/CDPD modem installation project and created and published a training manual as a guideline for other team members to utilize resulting in full understanding and training in new technology.
*1999 – 2015 (ongoing through tenure at Enmax) - Documented and published full procedural and process library for Interval MDM work methods, complete with hyperlinks to a shared folder, resulting in knowledge transfer for existing team members and training material for newcomers. This included a 200-page training manual used to correctly curate and submit a major daily report to stakeholders.
*2007 - Following Chicago Manual of Style and Canadian Press Guide rules, I created and published departmental standards for documentation, resulting in consistent flow and tone of procedural documentation.
*2009 - Edited and reworked an application User Manual resulting in consistent flow and tone of content. PROFESSIONAL REFERENCES:
Director, RMS Meter Data Management (Interval and Cumulative) and Meter Reading Enmax Power Corporation
Manager, RMS Business Alignment
Enmax Power Corporation
Manager, IT Enterprise Solutions Tervita Ltd.
Advisor, Work Methods
Enmax Power Corporation – South Service Centre
Meter Data Management Analyst
Enmax Power Corporation