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Pharmacy Technician Customer Service

Location:
Houston, Texas, United States
Posted:
September 02, 2019

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Resume:

SOMALIA GUILLORY

**** ****** ***** #*, *******, Texas 77054 · 713-***-****

Email: ac98qq@r.postjobfree.com

MAY 2017 - CURRENT

Pharmacy Technician, Omnicare (CVS Caremark)

●Assists in mixing medications, some compounding, hand packing and hot/cold sealing medications.

●Prepare unit dose medications.

●Strong time management and organizational skills.

●Packing materials and products manually.

●Picking, labeling, and preparing the finished prescriptions as well as other light warehouse duties.

MAY 2016 – APRIL 2017

PHARMACY TECHNICIAN, BCP VET PHARMACY

●Provided superior customer service through inbound calls from pet owners, vet clinics, and hospitals.

●Data entry such as prescriptions, insurance, and new patient profiles

●Request prior authorizations per patient, if needed.

●Refill request via fax incoming/ outgoing

●Cleaned work stations before and after shift

OCTOBER 2014- MAY 2016

PHARMACY TECHNICIAN, PARTNER’S PHARMACY

●Provided customer service to doctors and nursing staff for long term care and hospice facilities

●Used Passport to fill/ refill prescriptions

●Data entry such as prescriptions, insurance, and new patient profiles

●Cleaned work stations before and after shift

MARCH 2013- SEPTEMBER 2014

PHARMACY TECHNICIAN, XEROX HEALTHCARE SERVICES

●Evaluates and authorizes approval of Medicare part D plan covered prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using clinical criteria.

●Determines appropriateness for medications.

●Communicates decision to physicians, physician’s office staff, and/or pharmacist including Long Term Healthcare Facilities.

●Communicates prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician’s office staff, and/or pharmacists.

●Researches, resolves and documents prior authorization outcomes in pharmacy system.

●Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician inquiries and provides verbal or written resolution.

JULY 2010 – JUNE 2012

PHARMACY TECHNICIAN, MAYFLOWER PHARMACY

●Provided customer service through inbound calls from patients or in person

●Data entry such as prescriptions, insurance, and new patient profiles

●Request prior authorizations per patient, if needed.

●Filling medications: counting and weighing request, labeling prescriptions with accuracy

●Inventory control: includes ordering and checking incoming orders

●Cash handling

●Document filing accordingly

●Cleaned work stations before and after shift

CERTIFICATIONS

2002

GED, UNIVERSITY OF HOUSTON

2002

PHARMACY TECHNICIAN, PHARMACY TECHNICIAN CERTIFICATION BOARD

GPA: 4.0

Registration #: 112691

SKILLS

●People Oriented

●Hard-Working

●Self-Motiving

●Team Participant

●Time Manageable

REFERENCES

Upon Request



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