Pharmacy Technician Customer Service
Resume:
SOMALIA GUILLORY
**** ****** ***** #*, *******, Texas 77054 · 713-***-****
Email: ********************@*****.***
MAY 2017 - CURRENT
Pharmacy Technician, Omnicare (CVS Caremark)
●Assists in mixing medications, some compounding, hand packing and hot/cold sealing medications.
●Prepare unit dose medications.
●Strong time management and organizational skills.
●Packing materials and products manually.
●Picking, labeling, and preparing the finished prescriptions as well as other light warehouse duties.
MAY 2016 – APRIL 2017
PHARMACY TECHNICIAN, BCP VET PHARMACY
●Provided superior customer service through inbound calls from pet owners, vet clinics, and hospitals.
●Data entry such as prescriptions, insurance, and new patient profiles
●Request prior authorizations per patient, if needed.
●Refill request via fax incoming/ outgoing
●Cleaned work stations before and after shift
OCTOBER 2014- MAY 2016
PHARMACY TECHNICIAN, PARTNER’S PHARMACY
●Provided customer service to doctors and nursing staff for long term care and hospice facilities
●Used Passport to fill/ refill prescriptions
●Data entry such as prescriptions, insurance, and new patient profiles
●Cleaned work stations before and after shift
MARCH 2013- SEPTEMBER 2014
PHARMACY TECHNICIAN, XEROX HEALTHCARE SERVICES
●Evaluates and authorizes approval of Medicare part D plan covered prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using clinical criteria.
●Determines appropriateness for medications.
●Communicates decision to physicians, physician’s office staff, and/or pharmacist including Long Term Healthcare Facilities.
●Communicates prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician’s office staff, and/or pharmacists.
●Researches, resolves and documents prior authorization outcomes in pharmacy system.
●Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves and documents physician inquiries and provides verbal or written resolution.
JULY 2010 – JUNE 2012
PHARMACY TECHNICIAN, MAYFLOWER PHARMACY
●Provided customer service through inbound calls from patients or in person
●Data entry such as prescriptions, insurance, and new patient profiles
●Request prior authorizations per patient, if needed.
●Filling medications: counting and weighing request, labeling prescriptions with accuracy
●Inventory control: includes ordering and checking incoming orders
●Cash handling
●Document filing accordingly
●Cleaned work stations before and after shift
CERTIFICATIONS
2002
GED, UNIVERSITY OF HOUSTON
2002
PHARMACY TECHNICIAN, PHARMACY TECHNICIAN CERTIFICATION BOARD
GPA: 4.0
Registration #: 112691
SKILLS
●People Oriented
●Hard-Working
●Self-Motiving
●Team Participant
●Time Manageable
REFERENCES
Upon Request
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