Data Entry and Customer Service

QUISTA L. STEWART

**** ***** **** · Loganville, GA 30052

404-***-**** · *********@*****.***

CAREER OBJECTIVE

My goal is to become associated with a company where I can utilize my skills and gain further experience while helping the company advance efficiently and productively.

RELEVANT SKILLS

*Customer service, answered 40+ calls daily, gave detailed and polite service.

*Data entry (10-key and alpha numeric)

*Microsoft Office Word and Excel (5 years)

*Experienced in handling large revenues

*Exhibits strong leadership and professional interpersonal skills

*Flexible to change and adeptness to work in a stressful work environment

*Coordinate, communicate and train staff to meet client specific needs

*Handle, organize and distribute work load for maximum efficiency

*Report and promote company policy improvements to increase productivity

PROFESSIONAL EXPERIENCE

Quest Diagnostics, Athens, GA 09/18-Present

Quest Diagnostics, Tucker, GA 11/99-05/18

The world’s leading provider of diagnostic testing, information and services.

Specimen Preparation Technician II 09/18-Present

*Receive and organize specimens using EPIC System

*Work productively and complete assignments thoroughly and accurately in a timely manner with minimal errors

Cytology Accessioning Trainer 11/08-05/18

*Trained Cytology Specimen Preparation Technicians in all phases of Cytology Accessioning

*Coordinated and facilitated training for all new employees as well as existing employees

*Developed and maintained written training programs

*Provided input to supervisor regarding employee’s progress

*Adhered to and understood all job duties, policies and procedures related to the Cytology Accessioning Department

*Adhered to and applied all Quest Diagnostics policies and procedures, including safety and compliance during training sessions

Cytology Specimen Preparation Technician II 03/03- 11/08

*Data entry for Cytology and also assisted Specimen Management with data entry

*Maintained specimen identification and integrity throughout all process of department

*Made sure all ASAP and high risk accounts are completed and taken for processing

*Assisted with new accounts and projects

*Adhered to all policies and procedures

Client Service Representative II 09/00-03/03

*Communicated directly with clients

*Furthered client relations through exemplary customer service

Specimen Management Data Entry Clerk 11/99-09/00

*Received and organized specimens

*Logged specimens in to QLS (Quest Laboratory System)

*Worked productively and completed assignments thoroughly and accurately in a timely manner with minimal errors

EDUCATION

August 1993-December 1999

State Technical Institute of Memphis, Memphis, TN

Electrical Engineering

REFERENCES

Available Upon Request

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