Pharmacy Customer Care

VALERIE PRICE

Roswell, GA ***** • 678-***-**** • ************@*****.*** • www.linkedin.com/in/valeriepricepharmd

A Georgia Registered Pharmacist with a passion to utilize my acquired education and work experience to provide exemplary pharmaceutical care to millions.

WORK EXPERIENCE

Empire Pharmacy Consultants Atlanta, GA

Consultant Pharmacist February 2018 – Present

Provides expert consultation, advice and drug education to customers, caregivers and other medical professionals.

Maintains a high level of service in various pharmacy settings in absence of their regular full-time Pharmacists.

Receive prescriptions - verify, fill and dispense medication.

Process orders and bill for Durable Medical Equipment (DME) in accordance with Medicare guidelines.

Performs quality assurance evaluation of medications prepared by Technicians.

Trinity Pharmacy Atlanta, GA

Pharmacy Manager June 2015 – July 2017

Marketed and provided Compounding services to physicians and other healthcare providers in the Medical Complex and the surrounding community.

Responsible for procurement and dispensing medications according to professional standards and state and federal legal requirements.

Negotiated business accounts with nursing and group homes for the provision of pharmacy services, thereby increasing script count by 30 % within a year.

Maintained appropriate inventory levels of prescription and nonprescription drug products and medical devices.

Led department meetings and in-service training for Staff Pharmacists, Pharmacy Technicians and Delivery personnel.

Monitored overall performance of staff members to ensure compliance with policies.

Rite Aid Pharmacy Alpharetta, GA

Pharmacist in Charge August 2002 – June 2015

Improved to the success of the only medication delivery program in the district.

Received, processed and dispensed medication of multiple dosage forms.

Consulted with providers with regard to therapeutic adjustments.

Recruited, trained and supervised support staff.

Maintained all Pharmacy Operational Policies and Procedures and updated accordingly.

Managed Payroll and Inventory within budgetary limits.

Performed adherence calls to patients with chronic conditions in order to facilitate positive therapeutic outcomes.

Built customer confidence by providing outstanding customer care.

Recognized as “Customer’s Favorite Pharmacist” for 5 consecutive years.

EDUCATION

MCPHS University

PHARMD - Doctorate of Pharmacy Boston, MA

BSPHARM - Bachelor of Science in Pharmacy

PROFESSIONAL CERTIFICATIONS

Georgia Registered Pharmacist October 1998 – December 2020

Diabetes Certification, APhA October 2017 - Present

Comprehensive overview of Diabetes therapy management and prevention.

Clinical pearls of Diet and Nutrition.

Care Plus CVS/Specialty Pharmacy Training August 2014 – December 2014

Provided Clinical oversight and monitoring of patients on high risk Specialty medications.

Liaised with Insurance providers to initiate and/or resolve prior-authorization issues.

Performed follow-up surveys with patients to promote compliance.

Rotated through specialty areas of HIV, Hepatitis C, Transplant, Infertility, and Autoimmune Disease to provide counseling.

Prepared non-sterile compounded formulations.

Coordinated packaging and distribution of specialty medications via mail, consistent with Industry standards.

Immunization Certification, APhA June 2011 – Present

Advanced training in Immunization Delivery.

Community based practice skills.

RELATED SKILLS

Ability to set priorities, make critical decisions and respond promptly to emergency requests.

Ability to manage multiple tasks and deadlines with attention to detail.

Strong customer service skills with ability to communicate clearly and effectively both verbal and written.

Collaborates effectively with multidisciplinary teams.

Knowledge of marketing strategies.

Knowledge of multiple Medication Therapy Management (MTM) platforms.

Prior demonstrated success working in a fast-paced environment.

Some Hospital Pharmacy experience.

Familiar with Hazardous Waste Disposal procedures.

Great interpersonal skills.

Highly organized.

Exceptional Project Management skills.

Microsoft Office Suite proficient.

Knowledge of multiple pharmacy computer systems (RX30, BESTRX, PIONEER RX, NEXTGEN, RX 2000).

Possess ability to be licensed in multiple states without restriction.

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