Customer Service Manager

EZIHE ONYINYECHUKWU

** ****** **, ***** ****, NB E2L 2L7

+1-514-***-**** Email: ********@*****.***

Career Summary

Over 8 years Experience in Relationship Management and structuring Credit facility for multinationals in a financial institution.

Strong passion for Customer on-boarding and retention.

Skills

Proficient in Microsoft Office Suite (Word, Excel, Outlook, Power Point, etc.), Oracle-ERP

High numerical, oral & written skills.

Extensive Experience in Banking and Business processes.

Strong Problem Solving and Analytical Skills.

Flexible and able to adapt to a fast paced work environment.

Tactical in handling customer complaints and providing feedback

Professional Experience

Relationship Manager, Corporate Banking Group- Union Bank of Nigeria PLC (2012 to 2019)

Achievements

●Part of the Union Bank rebranding innovative team that strategised the successful rebranding of the banks image.

●Increased customer acquisition by 25% year-on-year.

●A member of Downstream team that won the Union Bank 2014 Achieve more award; in recognition of outstanding customer on-boarding performance

●Involved in a syndicated financing of USD200million asset acquisition and USD550million Reserve based lending for a major oil company.

●Increased liability generation by 72% in 2018.

Responsibilities

●Managed a portfolio of over 30 Corporate Customers with minimum balance sheet size of N5billion (USD14million)

●Business Development, Liability Generation and General Account Management.

●Handled Internal & External correspondence.

●Structure financing for Oil & Gas firms (International/local Trade, Working capital or Long Term Funding)

●Credit appraisal & Monitoring and Financial Analysis for Corporate firms.

●Prepared team's Budget, Account plan, Call memo and Review Performance Reports.

AB Microfinance Bank Nigeria – Customer Service Officer/Client Adviser (2011 – 2012)

●Business development, Loan Disbursement & Customer Relationship Management.

●Handled internal and external correspondence & enquiries

●Review of transaction documents and general account management

Access Bank Plc. (NYSC) Public Sector Group – (2008 - 2009)

●Prepared all Internal and external memos.

●Worked with other team members to meet team's liability target.

●General relationship management & Admin functions

Nestle Nigeria Plc Agbara (Student Industrial Work Experience Scheme) – Quality Assurance (2005)

●Visual, Organoleptic, Chemical, and Microbial Analysis of raw Material, line samples and finished products.

Education

Certified Business Analysis Profession (CBAP) August 2019

International Institute of Business Analysis (IIBA)

Masters in Business Administration Ongoing

University of New Brunswick, Saint John, Canada

Bachelor of Science-Biochemistry September 2006

Abia State University Nigeria

References

Available on request

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