Administrative Assistant Service Representative

Jacqueline Causey

*** ******** ** ** *******, MS 39056 601-***-**** or ************@***.***

Administrative Support/Clerical

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to manage multiple priorities and meet tight deadlines without comprising quality.

Administrative Assistant/Clerical Skills

Document and Formatting

Microcomputer Applications

Professional Development

Records Management

Computer Technology

Office Procedures

PowerPoint 2010

Outlook 2010

Windows 2007

Windows 2010

Microsoft Office 2013

Mechanics of Communication

Keyboard Skillbuilding

Word Processing Applications 2010

Business Accounting

Electronic Spreadsheet 2010

Desktop Publishing 2010

Integrated Computer Applications

Applied Business Math

Colleague

Nolij Web 6

Business Communication

Database Management 2010

Computerized Accounting

Machine Transcription

Public Speaking

Footprints

Pay Connection

TWIC Card Manager

TWIC Operations & Administration

Professional Experience

Wal-Mart supercenter – Clinton, MS

Jewelry Consultant/Cashier/Optician December 2012-Present

Assist Customers in Jewelry Purchase

Maintain Jewelry Department

Cashier

Optician

Measure Clients’ Bridge and Eye Size, Temple Length Using Measuring Devices

Recommend Specific Lenses, Lens Coating, and Frames to Suit Clients Needs

Verify Finished Lenses are Ground to Specifications

Prepare Work Orders and Instructions for Grinding Lenses and Fabricating Eyeglasses

Assist Clients in Selecting Frames

Perform Administrative Duties such as Tracking Inventory and submitting Patient Insurance Information

Sell Good such as Contact Lenses, Spectacles, Sunglasses, and Other Goods Related to Eyes in General

Adjust Eyeglasses to Fit Clients, Using Pliers and Hands

Repair Damaged Frames

Arrange and Maintain Displays of Optical Merchandise

Hinds Community College – Raymond, MS

Assessment Secretary September 2013- October 2018

Assessment Center Duties:

Supervised Student Workers

Composed, Compiled Routine Correspondence, Updated Records, and Confidential Files, and Prepared Outgoing Mail

Maintained Front Lobby Desk for Assessment Registration and Information Source

Responded to inquiries in a Timely Manner and Route Incoming Calls

Maintained Supplies and Equipment Inventory, Inventoried and Secured Testing Material

Created Purchase Orders and Requisition

Administered and Proctored Exams

Created and Processed Exam Schedules for Clients and Vendors

Data Entry

Lockheed Martin – Clinton, MS

Tier 1/Tier 2 TWIC Customer Service Representative January 2013 – August 2013

Call Center

Provided TWIC Information and Application Status

Created Enrollment Appointments for TWIC Applicants

Verified Applicant’s Identity

Created EED Accounts for Current TWIC Holders

Processed Payments and Ordered TWIC Cards

Kelly Services - Flowood, MS

Substitute Teacher October 2012-January 2013

Substitute Teacher for Clinton School District

Carried Out Teacher’s Duties in their Absences

Taught Grades K5-12

Mississippi Conference OF The United Methodist Church – Jackson, MS

Administrative Assistant – February 2012 – October 2012

Relieved Management of Administrative Details

Composed Reports and Correspondence

Used Microsoft Office

Ran Background Checks

Front Desk

Routed Phone Calls

Handled all Inquiries within My Capacity

Hinds Community College – Jackson, MS

Fulltime Student/Student Worker August 2010 - May 2012

Assisted the Instructors in their Daily Duties in the Business Department

Monitored the Computer Lab

Assisted Student in the Computer Lab

Delphi Automotive – Clinton, MS

Technician/Inspector February 2000-December 2009

Operated and Maintained Mold Machines

Visually Checked and Gaged Parts

Prepared and Released New Parts to Production

Education & Certifications

Hinds Community College

Associate Applied Science (AAS) in Electronic Technology—May 19, 1991

Hinds Community College

Associate Applied Science (AAS) in Office System Technology—May 11, 2012

CERTIFICATIONS:

Certified CLEP Test Administrator Certified Praxis Test Administrator

Certified NCCT Proctor Certified MCAT Proctor

Certified PAN Proctor National ACT Proctor

Certified TEAS Proctor Certified Accuplacer Proctor

Of Note

Affiliations:

Phi Beta Lambda (President)

Student Government (Vice President)

TWIC Card Holder (Transportation Worker Identification Credential)

Government Public Trust Clearance

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