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Network Engineer Manager

Baltimore, MD
September 03, 2019

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Kermit Middleton

**** * ******** ** ********* MD 21213



I possess over sixteen years of professional and educational experience. Twelve years have been with concentration in Network Engineering on the Cisco platform. I have experience as an independent business owner/contractor with managerial roles with federal and private contracts with proven experience analyzing and testing software systems, training staff members, development of user guides which assist in providing end-user support along with leading teams for new site network build outs to facilitate a company’s growth. My recognition includes the ability to configure and troubleshoot PC's, repair computer hardware, servers, installation of updates and new software. Experienced in installation of Cisco routers and switches at various locations and performed testing on LAN/WAN connections. Experienced in Windows and Solaris environments. Strong customer service, communication, organizational skills and proven leadership in various roles for several organizations.

Software: Microsoft Office Suite, MS Visio and Open office System Works, Remote management Tools, Solar winds Remedy, Exchange 2003

OS Systems: Windows 95/98/XP/Vista, NT, 2000, Server 2003, Server 2008 and Solaris 6

Hardware: Nexus 9000, 5000, 2000 Catalyst 6500,3750,3560,2900 ASA 5000 and Router ASR1000, 7200, 2800, 2900, 1600

Training: CISCO, Juniper JNCIA and JNCIS-SEC

Certifications: Comp TIA A+, Network+, Security+, BISCI (fiber optics), CCNA (DataCenter), CCNP

Military: Marine Corps, Army National Guard


Master of Science, Strayer University, Major: Communication Technology

Bachelor of Science Southeast University, Washington, DC, Major: Information Systems Management

Associate Degree, Monroe College, Bronx, New York, Major: Computer Science


VISion Pro 10/2018 -Present

Senior Network Analyst

● Provide routine support to local and remote sites

● Perform new site network build outs for newly acquired facilities

●Maintain hardware lifecycle schedule for various facilities for customer


Nexus 7k, 5k WLC 5500, 3750 ISE,Call Manager and 3800 Series

TekSystems/MCcormick 6/2017- 9/2018

Senior Network Analyst

●Deploy Cisco network hardware at multiple sites

●Assist with migrating companies networks post corporate acquisition

●Apply best practice concepts to existing network infrastructure

●Provided Datacenter support

●Assisted with migrations to new facilities


Worked with Infoblox, Call MGR, ISE, UCS, Prime, WLC 5500, 4300 ISR, Cisco 9400, 9500 Nexus 7k, Cisco 3850, 3750, 3900, 6880, and 6500

Maximus Consulting/NOAA 7/2014 – 6/2017

Network Engineer IV

*Evaluate hardware and software suitable for large, complex networks

*Create and maintain documentation for continuity of operations (COOP)

*Assist with creation of security procedures

*Direct oversight to 4 customer networks

*Provide Tier 3 help desk support for client Engineers and Administrators

*Troubleshoot and resolve complex technical problems and accurately document to customer's management knowledge base

*Apply best practice concepts to existing network infrastructure

*Update ACL for clients on ASA 5500 series.

*Relies on experience and judgment to plan and accomplish goals

*Train and provide direction to Junior engineers and administrators

*Provide direct updates to project managers and Senior Leadership

*Provide quick resolution to client technical issues in a fast paced high demand environment

*Primary point of contact for network related issues

*Participate in after hour support and remain on call to support mission-critical systems

*Evaluate new technology to present solutions to the customer

*rovide direct assistance, supervision and support to outside contractors and vendors

*Create documentation to include diagrams for network changes and events

*Assist with life cycle procurement and acquisition of network equipment

*Perform Power point presentations to customer for projects and progress reports

Dell Systems 6/2012 – 7/2014

Senior Network Advisor

●Support infrastructure changes and outages

●Support Several Hospital networks in Northern Baltimore region

●Responsible for network device refresh and infrastructure upgrades

●Deploy Cisco network hardware at multiple sites for the Medstar Network

Baltimore City Community College 1/2012 – 5/2012

Senior Network Engineer Consultant

*Provided several deliverables for the college as follows:

-Produced several forms of network documentation to assist outside vendor project implementation for VoIP and network security

-Conducted formal inventory of network hardware IOS revision for network management

-Created several systems and processes for change management to performed, moves, add/changes (MACS)

Global Technology, (Afghanistan) 11/2011 – 11/2012

Project Manager and Lead Engineering Manager

●Trained, managed and directed teams of field technicians for design and building of network infrastructures

●Responsible network design, device configuration and installation of Cisco hardware for various clients

●Managed IT projects to ensure timely delivery to meet clients' requirements

●Provided daily briefs to senior management and leadership regarding expectations and milestone achievements

●Tracked and reported multiple project schedules and deliverables

●Performed PowerPoint presentations weekly directly to government

●Closed out 2 major projects generating over 8 million towards the company's revenue

●Primary hardware installed: Nexus 7010, 3560, 3750, 2960 and 4500, ASA 5510, 5520 and 5585

Clovis 9/2010 – 11/2011

Cisco NAC Support Consultant

*Provided technical support to Booz Allen Hamilton consultants for Cisco NAC

*Served as the primary point of contact for support of NAC installation, configuration and maintenance of network peripherals devices

*Assisted engineers with support customer client base

*Configured Cisco Switches to function in existing NAC environment

GV Solutions 6/2009 – 9/2010

Management Consultant

●Independent consultant for management and deployment of information systems

●Performed contract work for multiple customers

●Installed Cisco hardware for several clients to meet their expectations of improve network performance

●Deployment and maintenance of Biometric equipment for government customers

●Responsible for 6 to 10 field service engineers, providing support and guidance with the performance of their daily duties while also providing direct support to customers at multiple sites

●Team member of project consultant team for a client within the Homeland Security Agency

●Created documentation for installation of Server 2008 and SQL Server 2008, recommended the best practices for installation and network deployment

●Performed duties on a 5 member team for advising customer of networking and Operating system configurations, installation, documentation and continuity of operations. (COOP)

APEX/Lockheed Martin 11/2008 – 5/2009

Senior Network Engineer

*Lead engineer, supervising the activities of nine junior network engineers, including providing guidance and training of staff members

*Resolved trouble tickets and expediting, moves, additions and changes for required for the infrastructure supporting over 10,000+ users

*Configuration, administration and troubleshooting of Juniper, Extreme and Cisco routers and switches

WBB Consulting, Reston, Virginia 6/2006 – 10/2008

Network Systems Engineer/Administrator

●Network engineer, ISSO, Network Administration and VOIP phone system administrator

●Involved in the companies’ network infrastructure expansion and the addition of VOIP technology throughout the enterprise

●Aided in the migration from traditional standard network to an MPLS (Multi- protocol Label Switching) network

●Performed daily administration of VOIP Phone system and Cisco 7940 series Phones (Add, drops and trouble tickets)

●Installed and tested T-1 lines

●Performed switch configuration for remote sites

●Provided operational and technical support to the user community to include the network and data communications infrastructure

●Responsible for advanced software application and hardware configuration support to end users and IT staff

●Building, installing, upgrading, and repairing all server software and hardware

●Responsible for maintaining the DC metro office LAN and monitoring its interaction with the firm WAN

●Identify and diagnose complex problems and factors effecting network performance and/or stoppages

●Maintain network management and operating systems, including complex testing and analysis of network facilities

●Responsible for infrastructure specification, design and installation

●Plan, direct and organize activities of the Public User Rooms and its computer systems

●Assist desktop support with trouble calls by providing prompt response and solutions to network calls

●Perform maintenance in Active Directory and Exchange Accounts

●Coordinate project actions with IT manager, IT staff members, vendor technical representatives and network customers

●Provide mentoring to junior IT staff members through informal coaching and training

●Provided direct support of all network gateway services, file and communication servers

●Implement testing, installation, configuration and maintenance of network hardware and data, communication hardware and operating systems

●Evaluated new products and made recommendations on servers, mass storage devices, peripheral and LAN/WAN equipment, server components and network management support software and utilities

●Provided weekend and after hours support as required

●Performed duties as Information Systems Security Officer (ISSO) for standalone environment consisting of 15 workstations

Equipment: Switches Cisco 3750 and 4500 series. Servers HP ProLiant Server, 2003 Routers Cisco 2600, 1700, 2900 Avaya Hardware S8100, S8700, G350 and G600

Network Protocols: TCP, UDP, IP, RIP, OSPF IGRP, EIGRP, ISDN, SMDS, MPLS,H.323, SIP,SRTP,DHCP, Frame Relay, VLAN, VTP, IEEE 802.2, 802.3 (E-net), 802.5(T.R), 802.1q, EIA-449, V.35, IPv4, IPv6, HSRP, GLBP,VRRP, GRE, IPSec

Touchstone Consulting 11/2004 – 6/2006

Network Technology Support Engineer

●Level II help desk support to over 165 staff members

●Provided support for laptop, and solutions to wireless connectivity; primary vendor equipment used is Cisco AP 1200, 1100 and various pieces of wireless hardware to ensure network functionality

●Participated in a large migration which involved changing a simple flat layer 2 switched network to a robust multilayer switched network. The conservation of network bandwidth was achieved with the addition VLANs and Quality of Service designated ports. The network upgrades included the integration of VOIP, the addition of Avaya 4610 IP phones and the installation of Avaya’s Call Manager

●Managed Avaya’s voicemail system and ASA servers conduct daily inspections of server logs and Exchange server employee mailbox maintenance

●Configuration of VLANs for migrations to Call Manager

●Established DHCP scopes for VOIP device communication with designated gatekeepers.

Network Protocols: TCP, UDP, IP, RIP, OSPF IGRP, EIGRP, ISDN, SMDS, MPLS, SIP,SRTP,DHCP, Frame Relay, VLAN, VTP, IEEE 802.2, 802.3 (E-net), 802.5(T.R), 802.1q, EIA-449, V.35, IPv4, IPv6, HSRP, VRRP, GRE,GLBP, IPSec

Paul Public Charter School 2/2004 – 11/2004

Technology Assistant

●Provide primary help desk support to an 85 member staff with responsibility for over 120 nodes

●Conduct updates and installations of new software, patch cables, and troubleshoot TCP/IP Suite for network connectivity

●Set up computer hardware (laptops, PC’s monitors, and docking stations) for users

● Resolve user problems with software applications, and repair computer hardware and server components

●Create accounts and server setups for new users, and remove cleanup for departing users

●Create user names and mailboxes, network folders, and security permissions

●Install Nortel telephone modular jacks and lines and kept system functioning

●Generate reports for senior faculty and provide technology assistance

●Act as Systems Administrator monitor servers, troubleshoot the demarcation point (T-1 Line) and ensure that applications are running

●Performed major network hardware migration upgrade, transitioned from a flat layer 2 network to a multi-switched network, with gigabit capabilities

Manpower Professional /Genicom 12/2002 –10/2003

PC Technician

●Served as Engineering Assistant, installing software on PC’s, boards, and Network printers; testing option boards and loading of firmware on controllers; joint soldering of motherboards; and troubleshooting printers

Bowne Business Solutions/Heller & Erhman Law Firm 12/2001 – 09/2002

Office Assistant/Help Desk

●Maintained and updated company offsite and onsite records for vendor payments, client bills, and various legal documents using PC Docs and Legal Key software

●Performed office and PC maintenance duties

●Provided end-user support to troubleshot computer problems and checked network connectivity to ensure software applications were properly functioning

●Created and deleted accounts and responded to user questions

New York City Transit and Aspira of New York 9/2001 – 12/2001

College Intern

●Performed database manipulation

●PC troubleshooting and end-user support

●Maintained and upgraded PC’s

●Wired the network infrastructure with Category 5 cabling and re cabled the patch panel’s wiring

●Troubleshot and corrected network problems ranging from physical to network layer

*Implemented a plan to tag and code over 4,000 textbooks using Textbook Inventory Program software, writing plan guidelines and operating procedures and led a team to implement the tagging and inventory process

*Set up IPAQ PDA’s. Installed network and ensured that Bluetooth technology was functional and wireless connectivity was established on all devices

*Designed an automated process for school administrators and faculty to deliver report cards and progress reports to students. Briefed administrators and faculty on the use of technology and technology procedures with use of PowerPoint

*Designed template for schools student ID system

*Deployment of POS software for school cafeteria to effectively track government subsidies and revenues

*Facilitated a remodeling project. Relocated phones and computers and re-established network connectivity in physical plants

*Upgraded networks capabilities by configuring and installing Cisco catalyst 4500, 3750 series switches,1600, 1700, and 2800 series routers

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