Contracts and Customer Financial Service support for Government

Christopher G. Sharo

Summerville, SC 843-***-**** ********@*****.*** https://www.linkedin.com/in/christopher-sharo-647336182/

Associate Director – Customer Financial Services

Driving Profitability & Enhancing Performance While Offering Sound Financial Management & Oversight

Qualified Associate Director with 20+ years of proven leadership experience, with the ability to successfully transform today’s dynamic business operations. Career interests include the development of highly motivated, productive teams that enhance the organization from within. Leads by example in order to consistently achieve desired performance, measurable impacts, and long-standing industry achievements. Manages highly visible initiatives from beginning to end—from contracts and negotiations, to large-scale projects, to ongoing client engagement—all of which result in increased market penetration, and overall growth and success for the organization. Currently seeking to support a leading, medium or large-sized company by way of a challenging leadership role in customer service.

Core Competencies:

Team Leadership & Development Financial Services Billing & Collections Contract Negotiations

Client Relationship Management Account Management Project Management Staff Training & Development

Strategic Planning Performance Analysis Strategy, Vision & Mission Planning Process Improvements Budgeting

Growth Planning Risk Mitigation Data Analysis & Reporting

Key Contributions

Offers strong leadership, coaching, and mentorship skills to help build strong, self-sufficient and performance-driven teams; manages multidisciplinary teams of 100+ employees.

Offers extensive client engagement experience with hands-on contract negotiations skills, regularly working with diverse customers to include, but not limited to Fortune 100 companies and government agencies.

Currently manages a portfolio comprised of enterprise and government contracts valued at $8B+ in annual revenue; recognized as the sole negotiator on such contracts.

Career track includes numerous accolades and special recognition for leadership and service; for instance, recognized with Verizon’s prestigious “Circle of Excellence Award”.

Professional Experience

CELLO PARTNERSHIPS (dba VERIZON WIRELESS), Charleston, SC/Morristown, NJ 2005 to Present

Associate Director - Customer Financial Services (2005-Present)

Manage and direct a department comprised of 100+ customer financial services employees. Maintain responsibility for an A/R reconciliation portfolio valued at $6B+, comprised of enterprise and government customers contracts. Oversee collection policies with responsibility for exceeding company expectations for days sales outstanding (DSO) less than 36 days and bad debt % of revenue under .16 for Verizon Wireless (VZW).

Create track and monitor program budgets, forecasts, schedules and headcount for the Charleston Call Center B2B Team.

Provide direct leadership to 8 Supervisors and 90+ Coordinators with responsibilities for the daily maintenance of VZW Federal Government accounts and Wireless/Landline clients in Wholesale and Affiliate segments.

Develop and implement performance goals and objectives; consistently produce results that exceed all business expectations.

Partner with Fortune 100 customers, Sales Directors and Vice Presidents on contractual billing discrepancies that result in non-payment; ensure accurate credits and payments are tracked and prioritized in order to reduce the risk of lost revenue.

Successfully reduced 90+ delinquencies with totals of $17M or 24% year-over-year across all portfolios; similarly reduced wireless bad-debt expenses for all B2B Teams to under .04% of revenue for 2018.

Recognized for establishing a valuable partnership with Blackberry and the FBI on one of the largest government deployment projects for 50K devices in 2007.

VERIZON WIRELESS, Morristown, NJ 1997 to 2005

Supervisor - Customer Financial Services (2001-2005)

As a core leader within the Federal Government, CMA and National Accounts Project Team, maintained responsibility for corporate financial operations, leading a team of 15-20 B2B CFS Coordinators.

Oversaw and maintained all Federal Government, Major and Enterprise Invoicing & Reporting Accounts for Verizon Wireless, generating $38M per month with total receivables of $110M.

Christopher G. Sharo Page 2

843-***-**** ********@*****.***

Professional Experience (cont.)

Led daily work processes for B2B contracting and billing which included purchase orders, CD billing, IBAS, and all end-to-end Verizon Wireless billing systems.

Served as the System Administrator for the Witness Monitoring Application and tasked with creating and implementing all quality targets and scores for the department.

Provided hands-on training and development to 25 Coordinators on corporate collections strategies; improved training initiatives helped to reduce B2B Reporting Accounts by 90+ days and receivable aging by 25% within 6 months’ time.

Coordinator - Customer Financial Services (1997-2001)

Among the Project Team for Government & National Accounts, provided billing and collections oversight of 100+ contracts producing revenue of $4.76M.

Created and published comprehensive lists of all delinquent accounts and their outstanding balances for follow-up.

Collaborated with customers and worked closely with Wireless Regional teams to resolve all outstanding debts on accounts.

Dually served as the Volunteer Training Assistant for all Customer Financial Services (CFS) new hires.

Education, Certification & Training

General Studies, Fairleigh Dickinson University

Professional Development: Management Guidelines Staffing Management Guidelines Attendance Management Guidelines Union Awareness Executive Presentation Skills Civil Treatment Impact/Focus Applying Code of Conduct Conflict of Interest Management Guide/PA Development Verizon Wireless Financial Acumen VZWise Interview Selection Managing for Results

Technical Proficiencies: Teradata Cognos Hyperion Microsoft Office (Word, Excel, PowerPoint) Google G-Suite SAP Vision I2K ACSS NetAce Omni Action Crossroads Streamliner Peachtree CACS IBAS

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