Manager Customer Service
Resume:
Sonia Holthusen
Laredo, Tx 78045
**************@*****.***
Professional Summary
I am a goal-oriented person dedicated to high levels of customer satisfaction and meeting aggressive business goals. Determination and persistence together with and my problem solving skills specialized my knowledge in Management and Customer Service.
Skills
Customer and Personal Service.
Fluent speaking in English and Spanish
Reading Comprehension
Telecommunications
Clerical: Ability to operate computer terminal, 12 key calculator and other machinery (i.e. printer, fax, scanner, etc.) type at least 40 wpm and scheduled appointments.
Judgment and Decision Making
Ability to work effectively with others and to deal tactfully with Professional personnel and clients.
Ability to maintain confidentiality of information
Ability to manage time effectively and efficiently
Ability to work flexible hours and ability to travel between locations
Experience
Amor Counseling
Office Manager
Aug/2010-Present
Full Time-40 hours per week
Laredo, TX
Supervisor: Ramiro Aguilar 956-***-****
Direct or coordinate the supportive services department of business, agency, or organization.
Monitor the facility to ensure that it remains safe, secure, and well maintained.
Coordinator referral (Foster Homes Agencies, CPS, Employee Assistance Program, Domestic shelter, and Head Start Programs, Private insurance, State insurance and Public schools.
Manage counselor’s schedule.
Hire and terminate clerical and administrative personnel.
Collect payment and verify insurance coverage.
May 2008- Aug 2010
Amor Dental Care
Office Manager
May/2008-Aug/2010
Full Time-40 hours per week
Austin, TX
Supervisor: Dr. Junaid Khan 512-***-****
Direct or coordinate the supportive services department of business, agency, or organization.
Monitor the facility to ensure that it remains safe, secure, and well maintained.
Hire and terminate clerical and administrative personnel.
Collect payment and verify insurance coverage.
Billing
Marketing
Verify Insurance
Scheduling/ On-call scheduling
Spanish translator for the dentist
Education
Aug 2015- July 2016
Texas A & M International University- Pre- Nursing
AUG 1994-July 2015
Laredo Community College- Associates of Science
Aug 1990- May 1994
United South High School-Diploma
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