Service Representative Customer

JAN ESSIG

Canton, Ohio ***** 330-***-**** *******@***.***

SUMMARY

My objective is obtaining a responsible position in office administration where I can utilize my skills and knowledge while allowing for further growth and advancement opportunities.

SKILLS

-Strong organizational skills -Data entry & documentation

-Courteous demeanor -Value of time & efficiency

-Adaptive team player -Excellent attendance

-Energetic work attitude -Telephone Skills

-Active listening skills

-Comfortable working with numbers & performing calculations

EXPERIENCE

03/2008 to 03/2019 Senior Processor

Nationwide Insurance – Canton, Ohio

Responsibilities include daily processing of changes made to homeowner policies. Create various documents which are uploaded and then mailed to our policyholders. I also answer calls that come in on the Consent to Rate rotary line. I currently maintain a few reports in our unit. (805 Diary, CTR Daily Reports & Held/Incomplete/Unaccepted Report)

08/2002 TO 02/2008 PL Senior Service Representative – Common Call

Support

Nationwide Insurance – Canton, Ohio

Responsibilities included providing outstanding customer service to our policyholders and agents by giving accurate information, problem solving and issue resolution. Servicing all aspects of billing through inbound phone calls including researching and explaining billing charges, taking payments, researching and correcting misapplied money, providing restatement amounts, and ordering ID cards and declaration pages. (Property, Auto & Billing)

EDUCATION AND TRAINING

In Progress: Accounting Technology

Stark State College – Canton, Ohio, USA

High School Diploma

Oakwood High School – Canton, Ohio, USA

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