Desktop Support Engineer

Location:

Canton, MI

Posted:

August 29, 2019

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Resume:

Contact

Houston, TX. *****

+1-909-***-**** (Home)

*********@*****.***

www.linkedin.com/in/janabala5

(LinkedIn)

janabala5.branded.me/ (Portfolio)

Top Skills

PI Data Historian

OSIsoft PI

PI Processbook

Languages

Tamil

Jana Bala

Osisoft PI System Engineer (SME) – IIOT Devision at Ford Motor Company

Houston, Texas Area

Summary

With twenty two years of IT industry experience including eleven years of OSISOFT PI Application experience. I have acquired a tremendous amount of hands on and technical project management knowledge. My current objective is to apply my technical knowledge and project management skills to help lead a competitive growing company to a new level of success and guide them towards a new age of advanced technology. Experience coordinating the successful implementation and operations of new systems within IT Industries. Offers a broad background in team development and leadership, and is equipped with the ability to provide employees with the training, guidance, and motivation to achieve individual and company goals. A powerful facilitator and implementer who conceives and drives projects to timely completion under budget. Has earned the reputation for resolving challenges that have eluded others. I am constantly searching for opportunities that improve overall company productivity. I thrive in all areas of an organization where IT has direct and immediate impact whether it is in the back office working on server consolidation or on the floor troubleshooting peoples IT issues. I am equally comfortable in a board room setting expressing facts and opinions with all levels of executives.Best known for strong problem solving and teamwork skills with focus on meeting customers’ requirements, providing solutions and achieving results

I am always ready to learn and take on the next opportunity. HIGHLIGHTS OF EXPERTISE

Project Management, Key Account Management, System Administration & Management, Budget Planning, Vender Evaluation, Strategy & Execution, Client Relation, Innovative IT Initiatives, Troubleshooting and Resolution, End-user Support

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Specialties: Software Support, Systems Analysis, Server Architectures, OSI PI process historian support, Systems Hardware diagnostics and repair, knowledge of various software’s. Experience

Ford Motor Company

Osisoft PI System Engineer (SME) – IIOT Devision

July 2019 - Present

Dearborn, MI

Cognizant

Senior Associate - OSISOFT PI (SME)

July 2019 - Present

Dearborn, MI

Wipro Limited

Senior Design Engineer - Real Time Data Management (OSISOFT PI SME)

September 2018 - July 2019 (11 months)

Houston, Texas Area

National Oilwell Varco

PI System Engineer

September 2018 - July 2019 (11 months)

Houston, Texas Area

EDF Renewable Energy

Osisoft PI System Engineer – IT Operations

May 2015 - August 2018 (3 years 4 months)

Greater San Diego Area

Worked in a small team of analysts, developers, testers and drive delivery of a small module within a project (Delivery/Maintenance/Testing), i serve as entry level specialist with expertise in particular technology/industry Was responsible for understanding, analyzing and documenting customer requests using standard MS tools, translating functional requirements into design specs, developing estimates and budgets and having the ability to act with a hands on attitude relating to MES configuration and development. Provide day-to-day production support for applications, infrastructure, and end user clients

Provide performance optimization and system health monitoring in support of compliance with overall health and availability targets for production systems Installation, Configuration, Administration, Monitoring & Support for the PI Systems, MV90-XI & Loggernet Servers.

Support OSISOFT PI interfaces, and client tools on workstations. Provide monitoring and maintenance support for system security, deployment of patches, file backups, system restoration, and password management. Perform root cause analysis along with recommending and implementing preventive techniques as required.

Work directly with vendors and IT entities to troubleshoot and resolve issues. Ensure issues are properly documented, classified and escalated as appropriate.

Support the analysis of business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflows, including routing and approvals.

Participate on project teams to deliver new functionality and to support corporate initiatives.

PI Doctors Inc.

System Analyst - OSISOFT PI Support (SME)

January 2015 - April 2015 (4 months)

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Edmonton, AB. Canada

Canexus

System Analyst, OSISOFT PI Support (SME)

May 2013 - December 2014 (1 year 8 months)

Configurations and Maintenance of Matrikon Operational Insight (Processnet) Worked in a small team of analysts, developers, testers and drive delivery of a small module within a project (Delivery/Maintenance/Testing), i serve as entry level specialist with expertise in particular technology/industry Was responsible for understanding, analyzing and documenting customer requests using standard MS tools, translating functional requirements into design specs, developing estimates and budgets and having the ability to act with a hands on attitude relating to MES configuration and development. Experience with Plant Information Management Systems Manufacturing system analysis, design and specification PI system performance optimization (PI server performance tuning) PI Server Maintenance & Administration (Checking errors messages and fixing errors on PI server, fine tuning PI)

PI Server Upgrades

PI Data Back-filling (PI2PI, UFL Interfaces)

Implementation of Server Level Security and Object Level Security on PI Servers (Tag level, Data level)

PI AF/ Coresight Implementation (Design & Setup)

PI Notification Setup for alarms

Validating PI Backup for recovery

Provide technical support for the users of the PI

Create PI AF Templates and maintaining the AF tree Structure PI Web Parts Setup and configuration

Process book display creation and modification

Creation and modification PI Calculation (Performance Equations) Creating & modification of Excel spreadsheet with PI data (PI Data Link) Setup, Configurations and Maintenance of Visual KPI, RtDUET Page 4 of 10

Enbridge

System Analyst - OSISOFT PI Professional (SME)

March 2012 - May 2013 (1 year 3 months)

Experience in planning, upgrade, implement and support OSI PI server, Interface, client software & tools (Process Book, Data Link) Implementation / integration experience in PI Server, Interfaces (PItoPI, PI OPC, RDBMS, BatchFL, PI-Modbus-serial and Ethernet, OPC, etc.), Asset Framework, Notifications, Data Access, Clients, IT Monitoring, etc. Data collection form infohawk and wanderware historial to Pi system Worked in a small team of analysts, developers, testers and drive delivery of a small module within a project (Delivery/Maintenance/Testing), i serve as entry level specialist with expertise in particular technology/industry Matrikon OPC Tunneller Configuration.

PI system performance optimization (PI server performance tuning) PI Server Maintenance & Administration (Checking errors messages and fixing errors on PI server, fine tuning PI)

PI Server Upgrades to 2010 (v3.4.385.59) @ Enbridge Pipelines Inc. PI Data Backfilling (PI2PI, UFL Interfaces)

Implementation of Server Level Security and Object Level Security on PI Servers (Tag level, Data level)

PI AF Implementation (Design & Setup) @ Enbridge Pipelines Inc. PI Coresight Implementation @ Enbridge Pipelines Inc. PI Notification Setup for alarms

Validating PI Backup for recovery

Provide the 1st, 2nd, & 3rd line technical support for the users of the PI client tools

Create PI AF Templates and maintaining the AF tree Structure Process book display creation and modification

Creation and modification PI Calculation (Performance Equations) Creating & modification of Excel spreadsheet with PI data (PI Data Link) Dexcent Inc.

System Analyst - OSISOFT PI Professional (SME)

January 2012 - May 2013 (1 year 5 months)

NIMSOFT Monitoring Implementation

Data collection form infohawk and wanderware historial to Pi system Worked in a small team of analysts, developers, testers and drive delivery of a small module within a project (Delivery/Maintenance/Testing), i serve as entry level specialist with expertise in particular technology/industry Was responsible for understanding, analyzing and documenting customer requests using standard MS tools, translating functional requirements into design specs, developing estimates and budgets and having the ability to act with a hands on attitude relating to MES configuration and development. Experience with Plant Information Management Systems Manufacturing system analysis, design and specification PI system performance optimization (PI server performance tuning) PI Server Maintenance & Administration (Checking errors messages and fixing errors on PI server, fine tuning PI)

PI Server Upgrades to 2010 (v3.4.385.59) @ Enbridge Pipelines Inc. PI Data Backfilling (PI2PI, UFL Interfaces)

Implementation of Server Level Security and Object Level Security on PI Servers (Tag level, Data level)

PI AF Implementation (Design & Setup) @ Enbridge Pipelines Inc. PI Coresight Implementation @ Enbridge Pipelines Inc. PI Notification Setup for alarms

Validating PI Backup for recovery

Provide the 1st, 2nd, & 3rd line technical support for the users of the PI client tools

Create PI AF Templates and maintaining the AF tree Structure Process book display creation and modification

Creation and modification PI Calculation (Performance Equations) Creating & modification of Excel spreadsheet with PI data (PI Data Link) Industrial Evolution Corp.

IT Specialist

January 2009 - January 2012 (3 years 1 month)

Responsible for 24/7 operation of Data Center and Maintain equipment and environment (servers, load balancers) in good working order Administrating & Maintaining Windows Servers (2000/2003/2008) Perform backups, upgrades, and patches of various Windows components Troubleshoot – identify issues and determine root cause – follow up to ensure issues are addressed

Deploy and support OSIsoft’s PI System and accompanying PI client tools Install, configure and monitor PI Servers and PI interfaces, as well as support PI client tools

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PI system performance optimization

Bug tracking (hardware and software)

Monitor system health, deploy security patches, and monitor system, application, and security logs

Add new hardware to enable new functionality, as it becomes available Email server Administration & Maintaining

Administration and Support of Blackberry Enterprise Server VMware virtualization

Firewall and VPN Setup, Monitoring & Maintaining the network security Maintain the Phone system

Create backup and disaster recovery procedures

Installs and configures new hardware and software

Documentation – keep up to date (test plans, test cases, test results/reports, bug reports, system architecture, functional and technical requirements, troubleshooting guides)Dealing with Vender and Clients Interact with customers via in-bound calls or email for problem resolution (1st 2nd & 3rd Level Phone support)

Establish and maintain a good working relationship with various vendors Consult with customers and/or other departments on project status, proposals and technical issues such as software system design and maintenance Set-up Audio visual equipments

Install & Maintain Local and Network printer and configured Martinrea International Inc

Network Administrator / IT Manager

January 2005 - December 2008 (4 years)

Vaughan, Ontario

Responsible for 24/7 operation of Data Center which comprised Windows 2000 Server, Windows 2003 Server, As400, Exchange Server, Firewall and Backup.

Exchange 2003 administration, Active directory implantation Desktop support for Staffs

installation and maintenance of network, workstations, peripheral devices, client/server applications, and software implemented on the network Installation of Software (Windows 2000 Server, Windows 2000/XP Pro/Vista, MS Outlook 2000, MS Office 2000/XP/2003/2007, Accounting Software etc).; Evaluate LAN hardware and software for related products that best meet company's business plan (ie. test Fax server software, Antivirus, etc.) Maintain software licensing agreements and monitor software usage for adequate numbers of licenses.

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Define, implement, maintain and enforce prescribed security. Establish and administer user log-on and password standards.

Monitor network performance; identify problems.

Maintain proficiency with hardware technology and new software releases for feature and function and networking alternatives.

Maintain and administer CMS/ERP system (AS400 platform) and back-up of database.

Installations Maintenance Administration of Firewall (Netscreen, Sonicwall) and Antispam (Barracuda, Websense)

Setup customers on our Electronic Data Interchange system to ensure EDI releases and Advanced Shipment notices are properly received and sent out. Microsoft Exchange Administration and Support

Administration and Support of Blackberry Server

Set-up Audio visual equipments

Install and Configure VPN and RAS Server

Installed network printer and configured

Phone Support, One on One Support

Configure Blackberry, Palm & IPaq

Nortel Meridian Phone System and Voice Mail System Responsible for company's purchase of hardware, software and related peripherals.

Deployed vendor-supplied patches and service packs to OS/applications and firmware/bios updates to hardware

Create custom reports as per user request.

Multilinx Networks Inc

Manager Technical Services

January 2005 - October 2005 (10 months)

Desktop support / Phone Support for Clients 1st, 2nd and 3rd level (Win 2000/XP, Office 2000/XP/2003, IE5/6, Web applications, AS400 Connectivity

(PCOMM and Hummingbird Exceed))

Installed and configured Win XP and Outlook XP, Outlook 2003 and other applications

Installed and configured Win2003 Server, Exchange Server 2000 etc Server Migration (Win2000 & Exchange 2000)

Nortel Meridian Phone System and Voice Mail System (Option 11, Octal 250 Voicemail)

Maintenance of hardware and software inventory, company security Install and Configure VPN, Dialup Connections.

Installed and Configured Point-Of-Sale Systems (Hardware & Software) Page 8 of 10

Installed Local and Network printer and configured Installed and configure Blackberry, Ipaq, Palm and other Handheld devices Running Veritas Backup Exec Backup software on the 2000 Server and the Exchange Server

Hydro One, Toronto

Executive Support / Manager IT Services

July 2004 - December 2004 (6 months)

Executive Desktop support for executive staffs (Win XP, Office XP, Office 2003) 2nd and 3rd level

Installed and configured Win XP and Outlook XP, Outlook 2003, Lotus Notes and other applications

Install and Configure VPN

Installed Local and Network printer and configured Installed and configure Blackberry and Handheld devices Installed Win XP Security Patches using GFI

Providing organization with IT Service Management and ITIL services Testing custom applications for XP Compatibility

Support software for Windows 2000/XP, Microsoft Office XP/2003, Lotus Notes, Web applications, AS400 Connectivity (PCOMM and Hummingbird Exceed) and Remedy.

Contract Jobs

Worked as CONSULTANT

January 1997 - June 2004 (7 years 6 months)

During these 7 years, I was doing contract jobs with these companies.

• Network Administrator / IT Manager Hydroform Solutions Inc. Brampton.

• Network Admin / Manager Technical services Ontario Federation of Labor, Toronto.

• Help Desk Analyst Bank of Montreal, Toronto.

• Integration Specialist / Team Leader Hydro One, Toronto.

• Integration Specialist Wyeth-Ayerst, Markham.

• Network Support Specialist L(earn)2, Toronto.

• Technical Support Analyst Dyna Lync 2000 Inc., Toronto.

• Technical Support Specialist Ryerson University, Toronto.

• Technical Support Specialist Deevan Computer, Toronto. Duties:

• Responsible for 24/7 operation of Data Center

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• Windows & Exchange server Administration

• Desktop support for Staffs and Clients

• installation and maintenance of network, workstations, Printers, peripheral devices, client/server applications, and software implemented on the network

• Installation of Software

• Evaluate LAN hardware and software for related products that best meet company’s business plans

• Monitor network performance; identify problems.

• Maintain proficiency with hardware technology and new software releases for feature and function and networking alternatives.

• Install and Configure VPN, Dialup Connections using Microsoft/juniper/cisco clients.

• Installed and configure Blackberry/IPaq and Handheld devices

• Set-up Audio visual equipments

• Create Documentation

• Create custom reports as per user request.

• System Migration

• Web site, Web Server Maintenance

Education

st thomas collage, sri lanka

· (1984 - 1990)

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