Customer Service Representative

Alexandra Fonseca

*** ****** *****, *******, **, 06450

203-***-**** ************@*******.***

PROFESSIONAL SUMMARY

I have held various customer service related positions. These professional responsibilities required my attention to detail, interpersonal communication and organizational skills. In full filling my administrative support assignments, I demonstrated the professionalism, diligence and discretion needed.

SKILLS

CUSTOMER SERVICE

ACCOUNTABLE

RECEPTIONIST/ASSOCIATE

PROFESSIONAL

CUSTOMER ACCOUNT RECONCILIATION/BALANCE

EMPATHY

and BILLING

FLEXIBLE

PROCESS PAYMENTS and DEPOSITS

POSITIVE

EXPERIENCE

Client Service Professional - Receptionist

12/2018 to 04/2019

H&R Block

Meriden, CT

• Greeted Clients and various visitors

• Answered phones

• Scheduled and confirmed client appointments

• Maintained and organized oice resources

• Processed client payments

• Prepared and Processed Bank Deposits

Customer Service Representative - Associate

12/1987 to 09/2017

Eversource

Windsor, CT

•Internal and External Customer Support (answered phone inquiries)

•Answered emergency calls and processed the necessary work orders

•Participated in the deregulation process of the electric generation supplier services

•Customer Billing

•Customer Account Balance Reconciliations

EDUCATION

high school or equivalent

High School Diploma

Some College

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