Cathy Andrews

Personal Cell: 517-***-****

Date:

Applying for the position of: Customer Accounting, Collections Or E-Billing Portal specialist Dear Interview personnel

My current position is in Customer Accounting Dept., my title is Sr. Collections Specialist. Specializing in Assisting with all aspects of the customer’s account. I process invoices through E-portal billing sites, handle customers contracts, Vendor Banking request forms. With working at ProQuest LLC for 29+ years, 20 years in the Finance unit, I have the familiarity of the company, products and history.

The only reason I am leaving is that my husband and I are relocating to Coldwater MI. I have been in this current position, Sr. Credit and Collections Specialist since December 1999. I have had an array of contact with customers from US customer, some of which are in the US Federal Gov’t, to international territories.

Customer accounting works with customers and resolves any issues regarding open issues from unpaid balances, taxes, discounts, PO and or contract issues. I am in constant contact with our customers inside and outside of the company for many reasons. Over the years I have become the E- billing portal specialist, specializing in the Federal Gov’t. with the knowledge of contracts clauses, and their FAR’S. I have completed and past security checks with the State of California and Federal Govt. requirements.

I review contracts and PO’s for special instructions related to customers self-service portals. I also handle request for completing company Vendor forms for Accounts receivable, banking information to special certificates request. I also have experience with working remotely on projects. I have also in the past have worked in production, editorial, quality control for ProQuest LLC. Sincerely,

Cathy Andrews,

OBJECTIVE:

I am a very hardworking, honest and dependable employee dedicated to doing an exceptional job. I am passionate about details, prioritizing, organizational skills, and work independently with the use of my time to deliver the best results. I am looking for similar job in accounting/billings with also the ability to work from home.

EDUCATION:

College:

Citrus Community College 1976-1977: General Business, Legal Transcriptionist and Court Recording. Washtenaw Community College 1977-1978: Computer Science, Business. Additional education:

Skill Paths classes offered by ProQuest: English, Excel. U of M: Business writing.

JOB EXPERIENCE:

Hire date at UMI- 04/09/1990

CRC dept.: Data entry, inspections, editorial, Account receivable, Sr. Collections Specialist. Current Job: 12/15/1999 Customer Accounting: Sr. Collections Specialist – Credit and Collections, Accounts Receivable, Federal Government specialist, E-billing/portal billing Systems knowledge: Microsoft office products, XP, 2003, Outlook, Word, Excel, JD Edwards, Orical, SPOC, Adobe Acrobat 3.0 – 8.0, familiar Power Point, SharePoint, Vertex (tax portal) .