Engineering Customer Service

BRENT PARSONS B.E.SC. Cell: (***) *** - ****

** ****** **. *******, ******* M4G 2M3 **************@*******.*** EDUCATION

Bachelor of Engineering Science, Western University (UWO) 2016 Integrated Engineering

Ontario College Graduate Certificate, Fanshawe College 2016 Practical Elements of Mechanical Engineering (GPA 4.02) Ontario Secondary School Diploma, Crescent School (Honour Roll) 2011 WORK EXPERIENCE

Co-Owner & Content Manager May 2016 – Present

Dankr.ca, Toronto

• Brought the cannabis community together through Toronto’s only website providing news, information and events (221,000+ monthly views, 5,450+ newsletter subscribers)

• Responsibilities: strict legal compliance, technical communication, industry networking, coordinate reviewers & writers, content creation, t-shirts design through distribution, finance, pitch advertising to company owners

• Key Skills: listening, problem solving, creativity, relationship building/management, organization, teamwork, presenting, written & verbal communication, time management, supply chain management, attention to detail, self-motivated, ethical, dependable, positive attitude

• Key Projects: create marketing proposal, developed standard operating procedures (SOPs) for reviews, co-organized 2018 Toronto Global Marijuana March, ensure legal compliance

Medical Warehouse Employee Summers 2013 – 2015

LivaNova Canada Inc., Markham

• Developed knowledge of warehouse distribution operations including quality assurance through the receiving, picking and packaging process of sensitive medical equipment

• Created and implemented an effective solution to completely eliminate errors where critical medical products were shipped to the wrong hospital

• Helped company and employees adhere to Ontario’s Occupational Health and Safety Act

(OHSA)

Bicycle Technician & Sales Summers 2007 – 2011

Sandy’s Cycles & Gears Bike Shop, Toronto

• Built and repaired bicycles; provided in-store and over the phone customer service Interests

Bicycling Art Soccer

Cooking Working Out Hiking

Toastmaster Gardening Hockey

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