Manager Engineering

Reza Yousefi

********@*****.*** Cell: 425-***-**** www.linkedin.com/in/reza-yousefi

Product Owner/Manager

High-energy, customer-focused, resourceful, consensus-building, flexible, and analytical Product Owner/Manager providing solutions to business goals, and maximizing profitability:

Led tactical enhancements to Push-to-Talk product, prevented loss of $8.6M revenue/year.

Managed development of Boeing ADAP product, fulfilled visionary UX requiring zero training.

Revamped Verizon ecommerce-flows, reduced pages from 7 to 4, improved ease of use of flows.

Managed development of new device-only flow, with an increase of $6.5M revenue in first year.

Provided technical guidance in design of Suspend-flow for handling complex data conditions.

KEY COMPETENCIES

- Owner/Product Management - Requirements Gathering - Passionate User Advocate

- Leadership and Team Building - Process Improvement - Proactive Problem Solving

- Effective Communication Skills - Risk Management - Vendor Management

Leadership Training: Product Management; Project Management (PMP, Agile PMI-SCRUM); Process Improvement; Six Sigma; Adaptive Leadership; Problem Solving

Technical Training: Software Design Methods, Waterfall/Agile/Hybrid; CI/CD

Tools: Microsoft Suite, SQL Scripting, XML, JSON, C Programming, REST Services, REACT Native, SOAP, Cloud Computing, WEB/IOS/Android/UNIX Platforms, JIRA

PROFESSIONAL EXPERIENCE

T-Mobile – www.t-mobile.com, Bellevue, WA 10/2018 – 8/2019

Technical Product Manager, DIGITs

Managed development of T-Mobile’s eDIGITs software product using Agile practices in collaboration with Marketing, Vendors, Engineering, and stakeholders while assuring comprehensive understanding of customer persona by all.

Gathered requirements, created epics/stories/features, planned sprints, created roadmaps, and managed backlogs.

Planned and initiated projects, tracked execution/progress while providing transparent reporting, and conducted retrospectives.

Spearheaded/introduced improvements in managing projects, that translated to increase in efficiencies/reduction of waste/cycle times via:

Creation of user-stories with effective acceptance/exception/navigation/messaging criteria, while leaving room for ambiguity.

Systematic/collaborative project planning/initiation in collaboration with interfaces.

Introducing/utilizing measurability in project execution/progress and tracking.

Utilizing analytical means in road blocks’ root-causes and identification of hidden gaps.

VERIZON WIRELESS – www.verizonwireless.com, Bellevue, WA 4/2010 – 12/2017

Technical Product Manager, B2B Channel My Business Web/IOS Application

Managed fast-paced/ambiguous development of Name-ID product with vendors, received recognition for excellent gap/impact analysis/remedies and collaboration with stakeholders.

Provided continuous innovative contributions to portal’s overall capabilities/UX/UI handling over 260M e-commerce transactions generating over $800M revenue/year.

Proactively organized/led process improvement teams, reduced issues/increased savings:

Increased users adoption of maintenance service flows by 12%, saved $1.8M/year in call-center cost, via creative improvements to the UX/UI of the flows.

Decreased repetitive-defect rate to 7.5% (from 32%), saved over $1.1M/year, via establishing/nurturing high-energy interdisciplinary teamwork and Six Sigma.

Managed implementation of enterprise ecommerce products in fast-paced environment, in collaboration with Engineering, Compliance, Marketing, and UX teams, Stakeholders/Vendors:

Led monthly release of complex cross-organizational enterprise projects on schedule/within budget while meeting customer expectations.

Translated business objectives/market needs into user stories, product features, and wireframes for ordering/upgrading platforms, and account management services.

Utilized analytics, market/competitive research data, and made informative tradeoffs.

Coordinated sprint definition, grooming, planning, scheduling, and retrospectives.

Established product portfolio roadmap/strategy, and managed/prioritized backlogs.

Defined scope, developed schedule, identified resources, tracked progress/issues.

Created success metrics, evaluated performance, and leveraged recorded customers’ complains/pain-points in further improving product capabilities/user-experience.

VERIZON WIRELESS – www.verizonwireless.com, Bellevue, WA 2/2009 – 3/2010

Technical Product/Test Lead, B2B Channel My Business Web Application

Led team in product development and testing, from inception to completion.

Created, scheduled and implemented test plans; tracked progress, and resolved issues.

Provided proactive and impactful contributions to the UX improvements of the products, via collaboration with Telco/broadband teams and in-depth understanding of their users’ needs.

RELATED EXPERIENCE

BOEING CORPORATION – www.boeing.com, Bellevue, WA

Product Manager, Aerodynamics Staff – ADAPT Application (Big-data Analytics/Processing Tool)

Managed the complex/large-scale and full SDLC development activities of the ADAPT application (encompassing functionalities of 46 standalone applications) from inception to implementation.

Fulfilled the vision of creating product requiring zero-training, and received recognition for the accomplishment, also several interests from NASA/other Aviation companies on the product.

Improved UX and stability of products by more than 40%, via passion and determination for designing intuitive UI, messaging, session management, and organizing/cultivating improvement-minded teams for systematic/continuous addressing of issues.

Collaboratively, established project charter, gathered requirements and translated them into system requirements/specifications (with UX/UI wireframes and navigation logic).

Created product roadmap, strategy, and managed and prioritized backlogs.

Developed release plans, scheduling, and performed technology, scope, and schedule tradeoffs for optimizing release content in collaboration with all stakeholders.

Led testing/conducting usability observation sessions, and achieved deep insight on products usage, users’ pain-points/needs, and applied further improvements on ease-of-use of products.

Product Manager, Aerodynamics Staff – Avionic

Managed implementation of embedded avionic software (part of automatic control system).

EDUCATION

B.S. Aeronautical Engineering, University of Washington, Seattle, WA

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