Desktop Support Network Engineer

Location:

San Fernando, Pampanga, Philippines

Salary:

30000

Posted:

August 26, 2019

Contact this candidate

Resume:

AREASOF EXPERTISE

ComputerNetworksand

TCP/IP, DNS, DHCP

CCTV Cabling

Network Cabling

Active Directory AD

PreventativeMaintenance

Windows OperatingSystems

Avaya IP Phone Configuration

CCTV Installation & Configuration

SupportingDesktop, Laptop Systems

Microsoft Office 2007, 2010,2013,2016

Network Sharing Printer Configuration

Finger Print Installation & Configuration

CERTIFICATE

MicrosoftOffice Specialist:

Word 2007

March 15, 2014

CCNA Exploration:

Routing Protocols and Concepts

November19 2013

PERSONALSKILLS

Creativity

Teamwork

Leadership

Adaptability

Self Motivation

Decision Making

Time Management

Ability to work under Pressure

Mike Oliver M. Manalo

IT Administrator

PERSONAL SUMMARY

A successful IT Administratorwithextensiveanalytical and softwareexperienceof investigating and diagnosingnetworkproblemand also knowledge of IT operating systems, especially Windows, Exchange and Citrix. Multi-talented with good all- round technical skills and the ability to develop and maintainclose working relationships withother supportand developmentteams. Havinga Good characteristics that exceeds the expectationsof colleagues and end users througha positive, well organizedand structuredworkethic.

Looking for a career advancementopportunity with a companythat will challenge my problemsolvingskills and allowme to developmy knowledge& potential skills.

WORK EXPERIENCE

Retail Company– Manuel Luxurious SuperMarket (JeddahSaudiArabia) IT ADMINISTRATOR November 18 2016 - November 29 2018 Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical supportand customer service to internal staff. Duties:

Installationand Configuration of Citrix Xenapp System. Protects Departmentvalue bykeepinginformationconfidential. Assist User and provide PC, Laptop, Printer and network break support. Active Directory Administrator to manage permissions and access to networked resources. Installationof CCTVCamerainall designated area in which keeping the high security. NCR Retail Solution troubleshooting&installation for the dailyuse of Point of Sale System. KEY SKILLS AND COMPETENCIES

Highly organized and disciplined witha passionfor Information Technology. A positive,highenergyteamplayer.

Knowledgeof CISCOBasicRoutingandSwitching

Havinga passion for providingexcellentcustomer service. Customer focused and keenon exceeding expectations. COLLEGE:

HIGH SCHOOL:

ELEMENTARY:

ACADEMIC QUALIFICATIONS

Year: 2010 - 2014

Course: Bachelor of Science in InformationTechnology School Name: St. Nicolas College Of Business and Technology Year: 2006 - 2010

School Name: San Carlos San Luis National High School Year: 2000 - 2006

School Name: San Carlos San Luis Elementary School FTP Server Configuration

Windows Operating System 7,8,&10

ManagingAvayaIP TelephonySystem.

Producing reports for Senior and Managers.

Updating and monitoringIT user accounts.

Assisting co-workers with everydayIT needs.

Perform maintenance that all systemsare operating. Monitoringthe network to ensure security and availability to specific user. Maintain all local software and hardware licensing to ensure conformance. Configuring CISCO Switchand Access Point for the LAN/WAN Connectivity of a project. PERSONALDETAILS

Mike Oliver M. Manalo

Address: 535 San Carlos, San Luis

Pampanga Philippines

Mobile #: +63-905-***-****

Gender: Male

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Weight: 77 Kilograms

Height: 5 Feet and 10 Inches

Date of Birth: December 16, 1992

CHARACTER REFERENCES

Name: Husama Abdoo Alsawi

Position: Network Engineer

Company: Manuel Luxurious Market

Mobile #: +966-***-***-***

Name: Allan Christopher Asane

Position: IT Technical Support

Company: Manuel Luxurious Market

Mobile #: +966-***-***-***

Name: Arafat Kotebagil

Position: Senior Network Engineer

Company: Private Comp. in Canada

Mobile #: +1-437-***-****

PREVIOUSCAREER HISTORY

Construction Company Dar Al Khiyoul (RiyadhSaudi Arabia) IT ADMINISTRATOR October 22 2015 - May31 2016

Running a proactive teamof support staff responsible for deliveringa high quality, customer-focused professionalservice. Providingthe very highest level of technical support to the Five Project Site in DammamSaudi Arabia. Duties:

Assistingco-workerswith everydayIT needs.

Monitoringof the Internet and Email usage of companyemployees.

Setting up newusersand managementof security,passwordand backup.

Overseeingcomputersecurityand anti-virusupdatesetc.

Providenetworkand desktopsupportto over 90 users in 6 branch offices throughoutDammamand Al Ahsa Saudi Arabia.

Troubleshootand resolved hardware, connection, printer and softwareissues reported via email or phone calls.

Design and build customPC’s and Networksto User’s specific needs and requirements.

Installing CCTVCamera in all Branchesand Project Site

Workingon Focus 7 SoftwareInstallation and Configuration Heavy EquipmentCompany Zone T ractor P a r ts a nd T rading IT Staff (Part Time Job) May 10 2013 – June 18 2015 Based Zone Tractor Parts and Trading in Caloocan City Metro Manila Philippines. ProvidingIT Support, Specificationon Hardwareor Softwarein their Computer Systems.

Duties:

User Technical Support.

Providesand maintaingood technical documentation.

ProvidingIT Support to computer users within the office.

Make frequent visit to branchoffices for repair and technologyneeds.

User support and assistance to Finance, Accounts, HR, and Field Site Branch departments coveringall activitieson both PCand mainframesystems and networks.

Electricity Company Pampanga 1 Electric Cooperative, Inc. IT Desktop Support(OJT 500hrs) Nov. 27 2013 – Feb. 28 2014 Based Pampanga 1 Electric CooperativeInc. in Mexico City San Fernando Pampanga Philippines. ProvidingIT Desktop Support, Specificationon Hardwareor Softwarein their Computer Systems.