Customer Service Sales
Resume:
SUMMARY
SKILLS
EXPERIENCE
ROSEMARY MORRIS
*** **** **, *********, ** 60140 H: 224-***-**** C: 224-***-**** ********.******@*****.*** Conscientious, dependable and motived office professional. I have excellent phone and customer service skills. My job history envelopes accounts payable and receivable experience (10 years). I was also a switchboard/receptionist paying attentions to the individual customer's needs. My cheerful personality and commitment to customer satisfaction is a number one priority. Customers who come in contact with me either in person or by phone will sense that they will find a solution to their problem or answer to their question(s). They will have their answers in a timely manner and feel that they are valued as a customer.
* Experience in creating customer
contracts.
* Excellent communicator
* Experienced in billing colletions
* Accounts receiveable and accounts
payable experience.
* Able to multi-task
* Able to complete tasks on a timely
basis.
* Taking pride in a job well done and
always putting my best foot forward.
05/2008 to 11/2018 Accounts Payable and Receivable Complete Cleaning Company Inc. Wood Dale, IL
* Collections for past due customer invoices
* Processed A/R invoice payments daily (customer check and ACH payments listed in daily banking report.
* Entry of vendor invoice for payment
* Provided weekly, on-time vendor payouts for outstanding bills.
* Organized receipts and payments of monthly, company credit card statements
* Handled incoming calls with a sincere interest in customer satisfaction
* Software use: Visual Acccount Mate & Intacct
04/1996 to 04/2008 Customer Service
Wilson Nursery and Landscape Supply Hampshire, IL
* Optimized handling of customer orders so that they would be combined and ready for pick up from the different landsacping supply areas, creating paperwork for each department's input into the customer order to organize plant and hardgoods material for pick up at a central location.
* Handled incoming customer orders either in person or by telephone.
* Aided customers with information on plant material and hardgoods so they could choose the best possible products for their individual needs. EDUCATION AND TRAINING
ACTIVITIES AND HONORS
03/1989 to 07/1996 Word Processor
Complete Cleaning Company Inc. Wood Dale, IL
* Typed all correspondense for sales team.
* Provided formal quotations/contracts for cleaning and maintenance as requeted by the sales force.
* Answered customer calls with emphasis on customer satisfaction and finding answers to their questions on a timely basis.
High School Diploma: Business and general education Good Counsel High School Chicago, IL, USA
Honor roll student for all four years
Past Member of the Northwest Territorial Alliance. This is an organization that is dedicated to providing first hand, authentic and accurate information on the Revolutionary War Period. We portrayed an actual Revolutionary War unit based on historical facts.
We dressed in authentic 18th century uniforms and educated the visiting public on the day to day life of the unit that we portrayed. Each encampment was responsible for authenticity of tentage, accoutrements, military arms and proper uniforms to educated the visiting public with accuracy and appropriately portray the daily lifestyle of a Revolutionary War encampment. PERSONAL REFERENCES
PROFESSIONAL REFERENCES
* Pam Wanat - Ziegler Ace Hardware employee
* Cindy Ptak- former Elgin District U-46 school librarian 630-***-****
* Patricia Fischer - Elgin District U-46 Special Ed for visually impaired students 847-***-****
* Kathy Ott - Before and After School Care for elementary school children at St. Bartholomew's School in Chicago 773-***-****
* Complete Cleaning Company
Grace Curylo Human Resources Director
* Wilson Nursery & Landscape Supply
Jennifer Fick - Manager
Contact this candidate