Customer Service
Resume:
NYAGAH MERCY MURUGI
Cell: 070*******
Email: ****************@*****.***
CURRICULUM VITAE
Bio Data
Date of Birth:
Nationality:
Place of Birth:
Gender:
National ID Number:
Languages:
Address
6TH SEPTEMBER 1990
Kenyan
Kenya
FEMALE
28097731
English, Swahili, German
496**-***** Nairobi.
Personal Statement
Optimistic team player with the ability to get along well with people of different cultural backgrounds.
Quick learner who is open to change on new learning opportunities.
Ability to work flexibly and to tight deadlines.
Dedicated worker.
Capable of working under minimum or no supervision.
Good interpersonal skills.
Disciplined and capable of making sound and quick judgment.
Good oral and written skills.
Excellent computer literacy skills.
Career Objectives:
To be a team player in an institution where the team is driven by the desire to achieve the corporate strategic goals, client satisfaction, individual and community development.
Seeking an opportunity to become a professional by maximizing individual involvement and interaction within dynamic and entrepreneurial environment.
Education Background
JULY 2009 – SEP 2009
JAN 2005 –NOV 2008
JAN 2001 – NOV 2004
DATA CENTRE TRAINING
CERTIFICATE COMPUTER PACKAGES
GRADE : DISTINCTION
CHOGORIA GIRLS HIGH SCHOOL
Kenya Certificate of Secondary Education - KCSE
Mean Grade : B-
CHOGORIA GIRLS PRIMARY SCHOOL
Kenya Certificate of Primary Education - KCPE
Marks: 394
Work Experience :
FEB 2009-DEC 2014
JAN 2015-FEB 2017
MARCH 2017- AUG 2019
HOLY FAMILY CENTER, CHAK HIV PROJECT
Volunteer as a Data Clerk
Duties.
1. Keeping patients records (safe and
Confidential)
2.clerical duties : receiving payment from
Patients, entering their details into the institution’s database, updating the database
3.Attending to the telephone, (transferring calls, solving complaints or channelling them to the appropriate persons)
1.Managing clerical duties
2.Billing of patients
3.Preparation of daily cash analysis book
4.Preparation of NHIF
ARTCAFFE COFFE AND BAKERY
CASHIER
Take Customer orders at the counter
Receive payments and present change to the guests
Manage the register, including all credit card and cash
Ensure a balance of the register at the end of the shift
Attending to the telephone (making reservations, following up on deliveries, attending to customer complaints and appraisals as well)
Serve the eat-in guests whenever there the restaurant is extremely busy.
The Concord Hotel & Suites
Guest Relations Officer
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily.
FEB 2009-DEC 2014
JAN 2015-FEB 2017
MARCH 2017- AUG 2019
HOLY FAMILY CENTER, CHAK HIV PROJECT
Volunteer as a Data Clerk
Duties.
1. Keeping patients records (safe and
Confidential)
2.clerical duties : receiving payment from
Patients, entering their details into the institution’s database, updating the database
3.Attending to the telephone, (transferring calls, solving complaints or channelling them to the appropriate persons)
5.Managing clerical duties
6.Billing of patients
7.Preparation of daily cash analysis book
8.Preparation of NHIF
ARTCAFFE COFFE AND BAKERY
CASHIER
Take Customer orders at the counter
Receive payments and present change to the guests
Manage the register, including all credit card and cash
Ensure a balance of the register at the end of the shift
Attending to the telephone (making reservations, following up on deliveries, attending to customer complaints and appraisals as well)
Serve the eat-in guests whenever there the restaurant is extremely busy.
The Concord Hotel & Suites
Guest Relations Officer
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily.
Hobbies and Interests
Watching documentaries and movies
Travelling
Reading novels and motivational books and materials
Hiking
Referees
ANTHONY MUKIRI
HEAD OF DEPARTMENT
MONITORING AND EVALUATION DEPARTMENT
CHAK HIV PROJECT
CELL: 072*-***-***
Email:*********@*****.***
HELLEN JUMBA
SENIOR SUPERVISOR
ARTCAFFE GRAND (WESTGATE)
CELL: 071*******
BEATRICE NJOKI
MANAGER
CONCORD HOTEL & SUITES
NAIROBI
Contact this candidate